ImaginePay vs. Rivet Comparison


ImaginePay	Rivet Rivet Health	+	+
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About Our simple process allows for quick medical payments anywhere the internet is available. Designed with time-of-service in mind, ImaginePay™ makes payment transactions easy and convenient for both provider and patient. Patients pay their medical bills in 5 simple steps: Providing basic information to retrieve a provider balance, selecting the amount they wish to pay, how they would like to pay, entering their billing address, and reviewing their selections to confirm payment details. That’s it! ImaginePay™ is a HIPAA and PCI-certified compliant platform; meaning that your patients’ personal and payment method information are kept securely on file. ImaginePay gives you the flexibility to make payments to your providers from anywhere you chose. Paying your bills just got simple! Making a payment is simple. All you need is your provider ID from your statement, your personal information and a payment method.	About Patient cost estimates and upfront collection. Understand patient responsibility instantly with automatic eligibility and benefit verification checks. Hyper-accurate estimates based on your own practice data, creating better care and a healthier business. Send estimates via HIPAA-compliant text or email. It's time to treat 2020 like 2020. Collect more than ever with upfront mobile patient payments. Ditch the write offs and decrease patient AR. Run eligibility checks and provide accurate cost estimates, even for multiple payers, treatments, facilities or providers. Collect payment up front via HIPAA-compliant text or email. Reduce A/R days, collect more revenue and increase patient satisfaction all at once. Identify, analyze and resolve denials, as well as track ROI from reworked claims. Automate denial assignments to team members via Rivet, and leave notes and links along the way to resolve future denials even faster.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Healthcare providers seeking a solution to manage their medical payments	Audience Medical practices searching for a solution to improve all their operations
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.5 / 5 support 1.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Nothing. there is nothing good about this service as it is outside of US borders and insecure. Information is being sold to others as you have to give information verbally over the phone. Nothing. Frustrating. No Customer Service Cons Set up auto pay with them and immediately after having given them CC information, we had fraudulent charges next day. No other verbal use of CC was given in past. 1) Get a voice message when you call in to just "PAY" your bill - MY TIME IS AS VALUABLE AS THEIRS OR MORE SO. Just answer the phone and take the payment. 2) Wants you to leave detailed messages rather than answering the phone to TALK to the customer and service them quickly! 3) CHARGE 3% if you use a credit card to pay your provider bill
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information ImaginePay Founded: 2000 United States imaginepay.com	Company Information Rivet Health Founded: 2018 United States rivethealth.com
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Categories Patient Portal Supported	Categories Billing and Invoicing Supported Healthcare Claims Management Supported Medical Billing Supported Medical Practice Management Supported Patient Case Management Supported Patient Portal Supported
Patient Portal Features Appointment Confirmations Not Supported Appointment Scheduling Not Supported Bill Payment Supported Care Plans Supported Care Summaries Not Supported EHR-Agnostic Supported Health Record Access Not Supported Intake Forms Not Supported Lab Results Not Supported Prescription Renewals Not Supported Secure Messaging Not Supported Video Consultations Not Supported	Patient Portal Features Appointment Confirmations Not Supported Appointment Scheduling Not Supported Bill Payment Supported Care Plans Not Supported Care Summaries Not Supported EHR-Agnostic Supported Health Record Access Not Supported Intake Forms Not Supported Lab Results Not Supported Prescription Renewals Not Supported Secure Messaging Supported Video Consultations Not Supported Show More Features Billing and Invoicing Features Billing Portal Not Supported Contact Database Not Supported Contingency Billing Not Supported Customer Portal Not Supported Customizable Invoices Supported Dunning Management Not Supported Hourly Billing Not Supported Invoice History Not Supported Mobile Payments Supported Multi-Currency Not Supported Online Invoicing Supported Online Payments Supported Payment Processing Supported Project Billing Not Supported Recurring/Subscription Billing Not Supported Service Ticket Billing Not Supported Tax Calculator Not Supported Medical Billing Features Claims Processing Not Supported Claims Scrubbing Supported Code & Charge Entry Not Supported Compliance Tracking Not Supported Customizable Dashboard Supported Dunning Management Not Supported Invoice History Not Supported Patient Eligibility Checks Supported Practice Management Not Supported Quotes/Estimates Supported Remittance Advice Not Supported Medical Practice Management Features Claims Management Not Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Supported Inventory Management Not Supported Multi-Office Supported Multi-Physician Supported Patient Billing Not Supported Patient Portal Not Supported Patient Records Not Supported Patient Registration Not Supported Patient Scheduling Not Supported Physician Scheduling Not Supported Patient Case Management Features Activity Tracking Not Supported Assessment Notes Not Supported Billing & Invoicing Supported Calendar Management Not Supported Candidate Identification Not Supported Case List Management Not Supported Eligibility Verification Supported HIPAA Compliant Supported Medical History Records Not Supported Patient Records Not Supported Referral Management Not Supported Treatment Planning Not Supported
Integrations AbbaDox Supported View All 1 Integration	Integrations AbbaDox Not Supported
Claim ImaginePay and update features and information Claim ImaginePay and update features and information	Claim Rivet and update features and information Claim Rivet and update features and information