PBSA POS

PBSA POS

PBSA
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About

ICRTouch offers more than a point of sale. Manage all areas of your business with our family of software. Easy to use, reliable, and fast EPoS solutions individually tailored to the way you work. State-of-the-art flagship till software with over 20 years of development. Web-based back office software. Real-time sales information with various integrations. Paper-free food and drinks order. Delivers food orders to the kitchen while eliminating the need for paper and print-outs. A fully hosted custom branded online shop for takeaways, from a single burger van to a chain of fast food restaurants. Order-to-table solution for hospitality. Enable your customers to place an order from their table or seat, with their personal device. Dynamically display your menu with our digital signage solution. Queue-busting software for restaurants, attraction parks, warehouse stores, or waiting rooms. The EPoS system is packed with a variety of features that fit your business.

About

PBSA POS is a modular point of sale (POS) system that gives businesses the tools they need to grow. It's designed for specific industries and has been developed through working with clients for over 15 years.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants in search of a solution to manage food orders, deliveries, customers, and sales

Audience

Australian retail businesses that need a POS system

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.0 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.2 / 5
support 4.2 / 5

Pros & Cons from Real Users

Pros

  • Offers the most software/product features of its kind and specific to a bulk food specific store Very easy to use Very good sales, technical and support teams from the PBSA company to ensure you are getting the most out of the product
  • We love how it streamlined our business, the ability to see reports live, graphs, pie charts, top selling products, sales per hour, discount reports, it really gives you a snapshot of your business in the palm of your hand. Being a butchery and burger bar, we struggled to find a system that done both weights and scales and also docket printing for the kitchen, and in a font to be able to read. Everywhere we turned the only option we could find was to be using two different systems, one for the butchery and one for the burger bar, this wasn't something we wanted to do, and then we come across PBSA!
  • Returning to my company office after 3 months away with my family, no significant issues or problems and the systems in place have run perfectly. My company Malone's Butchery have used PBSA for over 10 years now, with 3 sites across 2 states, I need to be able to operate, monitor and control what happens from my laptop, and my managers need to have accurate information to make good decisions. PBSA has delivered this and more, integration with MYOB is priceless, we went from bank reconsolidation months behind to weekly, and month end finished days after EOM. If you need a recommendation regarding how to grow your business, streamline management or just free up time to get a better balance, put in the effort to set up PBSA in your business, it takes time to get it right, but once you're all set up, the rewards begin to stack up.
  • 10 yrs. ago, we started our retail business and we wanted to work with likeminded people, who understood our business. 10 yrs. and 45 team members later we are not that small, but our PBSA system has been able to keep up with our demands and more importantly be easy for our team to use. We also established our Online component about 5 years ago and the implementation was very efficient and once again very user friendly.
  • Exportable reports are good and modern looking interface, desirable functionality and looks really good on first look.

Cons

  • The lack of DIY resources to further troubleshoot any issues which results in a call to the POS company (I can’t fault the support team, it’s just that it is expensive way to do it when it could easily be provided in more detailed troubleshooting guides)
  • I didn't like how long it took me to convince my hubby to make the change from our outdated software that didn't have the ability to support our two different business models under the one roof, the thing holding him back was simply change.
  • Can't train my team fast enough to keep up with all the new features!
  • We have never had any reason to complain or be disappointed with our decision to go with PBSA. In fact, we recommend them to other people in our industry when we are asked what we use to support our business.
  • This is dated software. Built in house they claimed they'd be able to code solutions to any 'unlikely' problems we had, the reality is that core functionality feels unfinished. DOES NOT INTEGRATE WITH XERO. It will send journal reports, but will not allow you to use the efficient functionally of Xero for reconciliations, so it completely dumbs down the use of XERO. Support is expensive and terrible. There really only appears to be one guy who truly understand the software. Support is super expensive and when they can't provide answers to four of five issues it's an expensive waste of time. Months in and core functionality has not been resolved. Support turnaround is excruciatingly slow and no concern for the commercial consequences of their shortcomings. Many of the key functionality we have issues with we are being told that it is a bug at there end, but it's still costing us countless hours hundreds of dollars to tell them about it! Very little in the way of written instructions. Sections where you should just be able to read and apply require going to paid support for ineffective explanations.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ICRtouch
England
www.icrtouch.com

Company Information

PBSA
Australia
pbsapos.com.au

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unTill

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ShopKeep

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Lightspeed
FoodTec

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FoodTec Solutions

Categories

Categories

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Integrations

Flipdish
StockTake Online
Tyro EFTPOS
WooCommerce

Integrations

Flipdish
StockTake Online
Tyro EFTPOS
WooCommerce
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