| ServiceNow Process MiningServiceNow | ||||||
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| About
            IBM Process Mining enables organizations to identify the business processes that may benefit most from automation by using business system data to create and visualize an end-to-end process to uncover derivations, bottlenecks, and inefficiencies that are hidden in business processes. IBM Process Mining provides users an objective view to analyze business processes, identify areas to focus automation initiatives and create what-if scenarios on prioritizing automation projects. As a foundational capability of IBM Cloud Paks for Automation, IBM Process Mining finds the best process candidates for automation, calculates expected ROI, and shows the impact of automation initiatives on the entire process before implementation. Apply data analysis patterns to discovered processes, visually verifying metrics like frequency, duration, cost, compliance and conformance with advanced data visualizations on custom drag-and-drop dashboards. 
             | About
            Optimize business processes. Uncover trends and patterns using in-platform process mining. Get deep insight into processes to understand the root cause of how and why issues occur. View and analyze team performance across your organization and improve workgroup results. Streamline work by uncovering and removing redundant tasks and bottlenecks in business processes. Drive service excellence with an easy visual map for mining real-time process performance. Uncover hidden inefficiencies with the push of a button using process data. See a visual representation of process flows to identify bottlenecks and make improvements quickly. Optimize processes fast with AI-powered analysis to detect undesired process behavior. Establish greater regulatory compliance by proactively identifying process deviations and anomalies.
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| Platforms Supported
            
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         | Platforms Supported
            
                Windows
            
            
         
            
                Mac
            
            
         
            
                Linux
            
            
         
            
                Cloud
            
            
         
            
                On-Premises
            
            
         
            
                iPhone
            
            
         
            
                iPad
            
            
         
            
                Android
            
            
         
            
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| Audience
        Companies in the banking, manufacturing, and finance industry requiring a process mining  solution
         | Audience
        Companies searching for a process mining tool solution to increase workplace productivity through automation and smart solutions
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| Support
            
                Phone Support
            
            
         
            
                24/7 Live Support
            
            
         
            
                Online
            
            
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                Phone Support
            
            
         
            
                24/7 Live Support
            
            
         
            
                Online
            
            
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| API
            
                Offers API
            
            
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                Offers API
            
            
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| Pricing
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| Training
            
                Documentation
            
            
         
            
                Webinars
            
            
         
            
                Live Online
            
            
         
            
                In Person
            
            
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                Documentation
            
            
         
            
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| Company InformationIBM Founded: 1911 United States www.ibm.com/cloud/cloud-pak-for-business-automation/process-mining | Company InformationServiceNow Founded: 2003 United States www.servicenow.com/products/process-mining.html | |||||
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| Business Process Management Features
            
                Access Controls / Permissions
            
            
         
            
                Alerts / Notifications
            
            
         
            
                Business Process Automation
            
            
         
            
                Business Rules Management
            
            
         
            
                Collaboration
            
            
         
            
                Process Change Tracking
            
            
         
            
                Process Mapping
            
            
         
            
                Process Modeling & Design
            
            
         
            
                Visual Workflow Management
            
            
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