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About

The first mobile app that lets you order food from your favorite restaurants, drinks, transportation, medicine, supermarkets, and more in one place! Download the app, create your account, choose what you need, and place your order! Pay with a credit or debit card in an easy and secure way. Monitor hugo in real time and enjoy your orders in minutes. Be part of our strategic partners. Join Hugo to reach more customers, regain control of your orders and increase your sales. Being a Hugo you can enjoy attractive incentives and income. Tips are just for you! We don't keep anything, we assure you.

About

We accompany you with great solutions for your restaurant to get the best of its digital potential. Find tools to observe performance of your restaurant and manage every detail while increasing the number of orders. Up to 30% increase in your sales without increasing your operating costs. A set of marketing solutions to reach more than 30 million users, increasing the exposure of your restaurant. Reach new customers by accessing the Rappi delivery network! We partner with restaurants that do their own delivery with their own drivers. Access our high-frequency customer base and drive the increase in your orders. All the information you need from your business on the go, you have it with the app for iOS and Android! Receive notifications in real time, find out about the performance and reviews of your stores at all times. Review and manage your menu, hours, payments and configuration of your stores. Easily create marketing campaigns to help you grow on Rappi.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Individuals searching for a food delivery app

Audience

Restaurants that need digital tools to get the best of their digital potential and increase their orders

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 4.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • You can find everything in one app, from groceries, to medicine and restaurants. It is easy to order and track the order, and customer service is ok.

Cons

  • Sometimes is not so friendly, it is hard to find some items if it is the first time you are using it.

Pros & Cons from Real Users

Pros

  • They may coordinate the shipping of things you bought.

Cons

  • Could not deal with a simple delivery problem due to the fact that your cheap non-human automated bot-based responses serve no purpose. Problem: the original order only included one (1) can of soda, instead of two (2) Solution: NONE, only bot chat responses. Even accusing the user of "high refund" requests, which has nothing to do with the original problem, nor provide any solution. In simple words: the merchant or the delivery commit an error and you as the "facilitator" for commerce to happen did not provide a mean to solve the issue. Hence, the app is absolutely useless for the sole purpose of its existence: it cannot guarantee to provide what it was supposed to. I really hope this app become sentient so it can realize how broken it is and commit self-deletion for the sake of humanity.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Hugo
Founded: 2016
El Salvador
hugoapp.com

Company Information

Rappi
Founded: 2015
Colombia
www.restaurantes.rappi.com

Alternatives

Loopin

Loopin

LoopinHQ

Alternatives

Gofrugal ServeEasy

Gofrugal ServeEasy

GOFRUGAL Technologies
Seamless

Seamless

Grubhub

Categories

Food Delivery Supported
Gig Economy Supported

Categories

Food Delivery Supported
Grocery Delivery Supported

Integrations

Aleph Not Supported
ClickSend Not Supported
Fudo Not Supported
Hoppier Not Supported
PAR Ordering Not Supported
Vonus Not Supported

Integrations

Aleph Supported
ClickSend Supported
Fudo Supported
Hoppier Supported
PAR Ordering Supported
Vonus Supported
Claim Hugo and update features and information
Claim Hugo and update features and information
Claim Rappi and update features and information
Claim Rappi and update features and information