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About

HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools in an all-in-one platform It covers the organization of work, direct room & service sales, simplifies the processes of serving guests, making their stay at the hotel even more comfortable. It gives an ability to manage the sales online from any device in any part of the world, analyze guest behavior and increase the income. HotelFriend was founded in 2017 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 700+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD

About

Take control of your operations with Storable Newbook’s campground, RV park, hotel and hospitality management system. This all-in-one place platform has a range of features including a Property Management System, Integrated Online Booking Engine, In-Built Channel Manager, Central Reservation System, Self-Service Technologies, and much more. As an accommodation operator, you want the best for your business and your guests so why settle for second best when it comes to the platform that runs your entire business. Let Storable Newbook run your business operations so you can focus on what you’re best at - Creating extraordinary guest experiences! Get ready to find your flow. Speak to us about improving your business operations today.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotels and hotel chains, hotels, hostels, small and medium hotels, boutique hotels, small travel agents, restaurants

Audience

RV park managers, campground managers, hotel managers, hospitality managers, holiday park managers.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

€25/month
Free Version
Free Trial

Pricing

Free
We offer a range of packages to suit your budget and requirements. Designed to be modular, you can add on and pay for only the features that you want and need.
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Migrated to HotelFriend eight months ago to manage 45 field technicians across three Bundesländer. The Berlin-based support team understood our ISP-specific needs immediately. The dispatch interface gets new coordinators productive within days, not weeks. The workforce management module eliminated scheduling conflicts entirely. Service completion rates rose 12% in Q1 through intelligent routing and customer portal upsells. Real-time technician status updates via mobile app replaced our chaotic WhatsApp groups. DATEV-export simplifies our quarterly financial audits.
  • HotelFriend offers a centralized platform that combines reservations, front desk management, housekeeping, billing, and reporting into one streamlined system. Its intuitive interface makes onboarding easy, and automation features reduce manual workload and operational errors. The cloud-based access also improves coordination and allows real-time operational visibility.
  • The platform provides a well-integrated ecosystem that combines property management, booking tools, guest communication, and payment processing within a single interface. This reduces reliance on multiple systems and helps streamline day-to-day operations. The user interface is modern and generally intuitive, making onboarding easier for front-desk and administrative staff. Automation features support routine processes such as reservations, confirmations, and reporting, which can improve productivity and reduce manual errors. Additionally, the reporting and analytics tools offer valuable operational insights that assist with monitoring performance and planning revenue strategies.
  • What I like best about HotelFriend is how everything is connected in one system. We manage reservations, guest communication, invoicing, and housekeeping from a single dashboard. The interface is intuitive, and our front desk team in Germany adapted to it quickly. The automation features have reduced manual errors and saved us time daily.
  • What impresses us most about HotelFriend is the clear overview of all daily operations. At the Hamburg Public Library, we use the platform to organize room reservations, coordinate cleaning and maintenance tasks, and support internal communication among staff. Since all information is centralized in one place, tasks can be coordinated more quickly and decisions can be made more efficiently. These optimized processes played a key role in achieving a 45% increase in bookings within six months for our study and event spaces.

Cons

  • Customer portal branding options are limited wanted deeper corporate identity integration. Integration with our network monitoring systems required three days of manual configuration. Analytics dashboard slows during 8 AM peak check-in periods. Needs more native integrations with German telecommunications equipment suppliers.
  • Some advanced reporting and customization options could be more flexible. Certain integrations may require additional setup, and there can occasionally be minor performance delays during peak usage. Expanding mobile functionality would also improve convenience for on-the-go management.
  • The initial implementation phase may require a considerable time investment, particularly for properties migrating legacy data or connecting existing third-party tools. While the system covers most operational needs, customization options can feel somewhat limited compared to more established enterprise-level PMS platforms. Some integrations may require additional configuration, and there can occasionally be delays in support response times during busy operational periods, which may affect time-sensitive troubleshooting.
  • The initial setup required some time to configure according to our workflow, and a few advanced features took training to fully understand. However, the support team was responsive whenever we needed clarification.
  • Some features are strongly geared toward traditional hotel workflows and are therefore only partially applicable to daily library operations. In addition, the reporting and analytics features could be more flexible to better meet library-specific requirements.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HotelFriend
Founded: 2016
Germany
hotelfriend.com/de/b/hotel-management-system

Company Information

Storable Newbook
Founded: 2010
Australia, United States, New Zealand
www.newbook.cloud

Alternatives

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inReception

InReception

Categories

Categories

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hostel Management Features

Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Reservations Management

Catering Features

Banquet Management
Billing & Invoicing
Booking Management
Calendar Management
Contract Management
Costing
Customer Database
Event Management
Facility Management
Inventory Management
Kitchen / Menu Management
Order Management
Quote Management
Recipe Management
Waitstaff Management

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Restaurant POS Features

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hostel Management Features

Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Reservations Management

Camp Management Features

Attendance Management
Billing & Invoicing
Customer Management
Food Service Management
For Campgrounds
For Summer Camps
Medical Management
Online Registration
Parent Portal
Program Management
Registration Management
Scheduling
Staff Management

Campground Management Features

Asset Management
Check-in / Check-out
Multi-Location
Online Booking
Permit Management
Point of Sale (POS)
Rental Management
Reservations Management
Site Maps
Utility Billing

Marine Features

Accounting Management
Ballast Table
Barcodes
Boat Maintenance
Manufacturing/Supplier Pricebooks
Marina Management
Maritime Crew Management
Routing
Scheduling
Storage Management

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Vacation Rental Features

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Integrations

PayPal
Stripe
Authorize.Net
ChargeAutomation
Facebook
Idealpos
InfoDEN
Lightspeed Retail
LodgIQ
Mailchimp
OpenKey
Qlik Cloud Analytics
Qlik Sense
QuickBooks Online
Reckon One
SALTO KS
Vectron
Xero
fiskaly
gastronovi Office

Integrations

PayPal
Stripe
Authorize.Net
ChargeAutomation
Facebook
Idealpos
InfoDEN
Lightspeed Retail
LodgIQ
Mailchimp
OpenKey
Qlik Cloud Analytics
Qlik Sense
QuickBooks Online
Reckon One
SALTO KS
Vectron
Xero
fiskaly
gastronovi Office
Claim HotelFriend and update features and information
Claim HotelFriend and update features and information
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Claim Storable Newbook and update features and information