INTELITY

INTELITY

Intelity
+
+

Related Products

  • SiteMinder
    700 Ratings
    Visit Website
  • rezStream Cloud PMS
    126 Ratings
    Visit Website
  • Smoobu
    209 Ratings
    Visit Website
  • Silverware
    12 Ratings
    Visit Website
  • Hostaway
    2,110 Ratings
    Visit Website
  • Bookinglayer
    152 Ratings
    Visit Website
  • Arryved
    46 Ratings
    Visit Website
  • LS Retail
    212 Ratings
    Visit Website
  • Wash-Dry-Fold POS
    126 Ratings
    Visit Website
  • Square POS
    765,336 Ratings
    Visit Website

About

HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools in an all-in-one platform It covers the organization of work, direct room & service sales, simplifies the processes of serving guests, making their stay at the hotel even more comfortable. It gives an ability to manage the sales online from any device in any part of the world, analyze guest behavior and increase the income. HotelFriend was founded in 2017 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 700+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD

About

INTELITY is the provider of the most comprehensive guest engagement and staff management platform for the hotel, casino, cruise, and luxury residential markets. We provide fully integrated solutions to better connect and manage a mobile-first guest experience and staff operations in a single platform. To learn how you can implement a touchless guest experience, schedule a demo today. With heightened cleanliness protocols and reducing physical interaction at top of mind, INTELITY offers a contactless check-in and mobile key experience. Guests can skip the front desk entirely using Mobile Check-In, head directly to their room, and use their Mobile Key to access their room, reducing non-essential, face-to-face interaction between staff and guests. INTELITY is the established leader in hospitality engagement technology delivering the highest quality, most innovative, and integrated Guest Services Platform for use on multiple mobile and in-room devices.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Hotels and hotel chains, hotels, hostels, small and medium hotels, boutique hotels, small travel agents, restaurants

Audience

Hotels looking for a hospitality technology platform to manage guest experience and staff operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€25/month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Migrated to HotelFriend eight months ago to manage 45 field technicians across three Bundesländer. The Berlin-based support team understood our ISP-specific needs immediately. The dispatch interface gets new coordinators productive within days, not weeks. The workforce management module eliminated scheduling conflicts entirely. Service completion rates rose 12% in Q1 through intelligent routing and customer portal upsells. Real-time technician status updates via mobile app replaced our chaotic WhatsApp groups. DATEV-export simplifies our quarterly financial audits.
  • HotelFriend offers a centralized platform that combines reservations, front desk management, housekeeping, billing, and reporting into one streamlined system. Its intuitive interface makes onboarding easy, and automation features reduce manual workload and operational errors. The cloud-based access also improves coordination and allows real-time operational visibility.
  • The platform provides a well-integrated ecosystem that combines property management, booking tools, guest communication, and payment processing within a single interface. This reduces reliance on multiple systems and helps streamline day-to-day operations. The user interface is modern and generally intuitive, making onboarding easier for front-desk and administrative staff. Automation features support routine processes such as reservations, confirmations, and reporting, which can improve productivity and reduce manual errors. Additionally, the reporting and analytics tools offer valuable operational insights that assist with monitoring performance and planning revenue strategies.
  • What I like best about HotelFriend is how everything is connected in one system. We manage reservations, guest communication, invoicing, and housekeeping from a single dashboard. The interface is intuitive, and our front desk team in Germany adapted to it quickly. The automation features have reduced manual errors and saved us time daily.
  • What impresses us most about HotelFriend is the clear overview of all daily operations. At the Hamburg Public Library, we use the platform to organize room reservations, coordinate cleaning and maintenance tasks, and support internal communication among staff. Since all information is centralized in one place, tasks can be coordinated more quickly and decisions can be made more efficiently. These optimized processes played a key role in achieving a 45% increase in bookings within six months for our study and event spaces.

Cons

  • Customer portal branding options are limited wanted deeper corporate identity integration. Integration with our network monitoring systems required three days of manual configuration. Analytics dashboard slows during 8 AM peak check-in periods. Needs more native integrations with German telecommunications equipment suppliers.
  • Some advanced reporting and customization options could be more flexible. Certain integrations may require additional setup, and there can occasionally be minor performance delays during peak usage. Expanding mobile functionality would also improve convenience for on-the-go management.
  • The initial implementation phase may require a considerable time investment, particularly for properties migrating legacy data or connecting existing third-party tools. While the system covers most operational needs, customization options can feel somewhat limited compared to more established enterprise-level PMS platforms. Some integrations may require additional configuration, and there can occasionally be delays in support response times during busy operational periods, which may affect time-sensitive troubleshooting.
  • The initial setup required some time to configure according to our workflow, and a few advanced features took training to fully understand. However, the support team was responsive whenever we needed clarification.
  • Some features are strongly geared toward traditional hotel workflows and are therefore only partially applicable to daily library operations. In addition, the reporting and analytics features could be more flexible to better meet library-specific requirements.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

HotelFriend
Founded: 2016
Germany
hotelfriend.com/de/b/hotel-management-system

Company Information

Intelity
Founded: 2007
United States
intelity.com

Alternatives

Alternatives

AIPEX Virtual Concierge

AIPEX Virtual Concierge

AIPEX Technologies

Categories

Categories

Hospitality Property Management Features

Built-in Accounting Supported
Catering Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Catering Features

Banquet Management Supported
Billing & Invoicing Supported
Booking Management Supported
Calendar Management Supported
Contract Management Supported
Costing Supported
Customer Database Supported
Event Management Supported
Facility Management Supported
Inventory Management Supported
Kitchen / Menu Management Supported
Order Management Supported
Quote Management Supported
Recipe Management Supported
Waitstaff Management Not Supported

Hostel Management Features

Cash Drawer Management Supported
Dorms Not Supported
Employee Management Supported
GDS / OTA Integration Supported
Housekeeping Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Price Optimization Supported
Private Rooms Supported
Reservations Management Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Not Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Not Supported
GDS / OTA Integration Not Supported
Group Management Not Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Not Supported
Loyalty Program Supported
Maintenance Management Not Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Not Supported
Online Booking Not Supported
Point of Sale (POS) Not Supported
Reservations Management Not Supported
Reviews Management Not Supported
Single Property Not Supported
Vacation Rental Not Supported

Integrations

ALICE Not Supported
Adyen Supported
Agilysys Analyze Not Supported
Aloha EPOS Not Supported
ChatGPT Supported
DATEV Supported
Infor Birst Not Supported
Knowcross Not Supported
Maestro Not Supported
Mews Not Supported
Opera Not Supported
Oracle Cloud Infrastructure Not Supported
Oracle MICROS Express Station Not Supported
PayPal Supported
SALTO KS Supported
Stayntouch PMS Not Supported
Stripe Supported
WebRezPro Not Supported
fiskaly Supported
gastronovi Office Supported

Integrations

ALICE Supported
Adyen Not Supported
Agilysys Analyze Supported
Aloha EPOS Supported
ChatGPT Not Supported
DATEV Not Supported
Infor Birst Supported
Knowcross Supported
Maestro Supported
Mews Supported
Opera Supported
Oracle Cloud Infrastructure Supported
Oracle MICROS Express Station Supported
PayPal Not Supported
SALTO KS Not Supported
Stayntouch PMS Supported
Stripe Not Supported
WebRezPro Supported
fiskaly Not Supported
gastronovi Office Not Supported
Claim HotelFriend and update features and information
Claim HotelFriend and update features and information
Claim INTELITY and update features and information
Claim INTELITY and update features and information