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About

High Trek POS is an all-in-one reservation, ticketing, point-of-sale, digital waiver, and customer management platform built for attractions and experience-based businesses. Manage online bookings, walk-up sales, group events, memberships, gift cards, waivers, merchandise, food and beverage, cash drawers, facility capacity, and resource scheduling from one connected system. Our group sales and CRM tools help teams manage inquiries, quotes, reservation holds, payments, automated follow-ups, and complex corporate or private events. Built-in email and SMS communication keeps guests informed and helps convert more inquiries into confirmed reservations. High Trek POS also offers customer self-service tools, centralized reporting, QuickBooks integration, and a single customer database across every sales channel. One platform to simplify operations, improve the guest experience, and grow revenue.

About

A platform & team passionate about intelligent messaging and growing customer databases for iconic, national businesses. Create beautiful customer journeys for your campaigns based on loyalty, spend, visit, stagnancy, milestones anniversaries and specific rules & triggers. Active customer data growth is enabled and continuously enhanced to consistently deliver revenue-generating opportunities across multiple streams. Integrate your existing tech or data systems for complete data consolidation and a global source of truth for your customer information. The right message to the right customers at the right time. Multiple database capture mechanisms are distributed over the web, social, mobile, and the real world. Advanced Rules & Triggers govern when a customer hears from you and interacts accordingly. Multiple, blendable mechanics available for creating the world's best custom campaigns.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Entertainment, tour operators, and activity Companies

Audience

A solution for growing customer databases for iconic, national businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

As low as 0.7% of sales.
No Contract, Pay as you go, no setup fees.
Free Version
Free Trial

Pricing

$200 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • One-stop shop for end users to book online, pay, and complete waiver requirements. An intuitive backend to build new products, check-in guests, book walk-ups, and process payments. Integrates easily with our website, receipt printing hardware, and credit card processing hardware. Excellent customer service!
  • Ability to adjust orders, ease to train staff, and overall flow of the system. The system has combined many services we used to use.
  • 1-stop POS. High Trek handles our transactions locally and online, reservations, waivers and season passes. They receive feedback very well and work to clean up processes and improve both the customer experience and our guest experience all the time.
  • The integrated communication tools and texting features for reservations are terrific! This is an all-in-one solution.
  • It's easy to use. They are constantly improving adding features and updates. They listen to customer feedback and add features based on that feedback.

Cons

  • No repository of backend training videos or quick reference guides.
  • Inventory management isn't ideal. This isn't a deal breaker for us but isn't optimal to do workarounds.
  • It is our goal to only have to use 1 POS for all aspects of our business and HTP is working to improve the functions of their platform for F&B. It does not flow as smoothly as F&B-specific platforms.
  • The design could be improved - they go feature, first.
  • I'd like it to have a report writer instead of loading into excel.

Pros & Cons from Real Users

Pros

  • It has all the different features that any venue would require (membership management, database, email/sms/social media marketing, ticketing, guestlists, reservations, competitions) and they integrate with hundreds of companies. Been using them for 6+months and it's been the best decision we made.

Cons

  • The interface is a bit old but, still easy to use. I've been told that they have a new interface coming out soon.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

High Trek POS
Founded: 2017
United States
www.hightrekpos.com

Company Information

MyGuestlist
Founded: 2008
Australia
myguestlist.com.au

Alternatives

Alternatives

FuseMetrix

FuseMetrix

FuseMetrix Group
abfGo

abfGo

Serim Software Solutions
aReservation

aReservation

Indexic
aWaiver

aWaiver

Indexic
Outbound Online Solutions

Outbound Online Solutions

Outbound Software

Categories

Categories

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Event Booking Features

Attendee Management
Confirmation/Reminders
Discount/Coupon Management
Event Calendar
Marketing Management
Online Payments
Online Registration
Social Media Promotion
Wait List Management
Website Management

Ticketing Features

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

Waiver Features

Customizable Templates
Data Export
Online Signing
QR Codes
Searchable Database
Status Tracking
Waiver Kiosk

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Event Management Features

Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties

Integrations

Fedelta Point of Sale
Fotaflo
GoHighLevel
Idealpos
Lexer
PoweredLocal
QuickBooks Online
WiFi Marketing
iVvy Venue Management
me&u
obee

Integrations

Fedelta Point of Sale
Fotaflo
GoHighLevel
Idealpos
Lexer
PoweredLocal
QuickBooks Online
WiFi Marketing
iVvy Venue Management
me&u
obee
Claim High Trek POS and update features and information
Claim High Trek POS and update features and information
Claim MyGuestlist and update features and information
Claim MyGuestlist and update features and information