innRoad

innRoad

4.7 out of 5 stars
Heroes PMS innRoad

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Heroes PMS:

About

Heroes PMS is a cloud-based property management system for independent hotels, guesthouses, hostels, bed-and-breakfasts and vacation rentals. It brings reservations, room inventory, a drag-and-drop planning calendar and front-desk workflows together with housekeeping, tasks and guest messaging. The platform offers a direct booking website, a channel manager that synchronizes rates and availability with online travel agencies, payment options, reporting and tools for managing multiple properties. Staff can use companion iOS and Android apps to review bookings, check guests in and handle operational work away from a desk. A free plan covers one property and up to 10 rooms, with paid monthly options for additional capabilities. The interface is available in 14 languages.
innRoad:

About

Trusted by thousands of independent hoteliers around the world, innRoad is an award-winning feature-rich hotel management software designed to help hotel establishments save time, increase occupancy, boost revenue, and focus on guests. Easy to setup and use, innRoad's all-in-one hotel management software includes reservation management, a high-converting booking engine, channel management with connections to 100's of OTAs, credit-card processing, and revenue management tools. Users can easily monitor and optimize the hotel's performance metrics with daily performance reports and surge alerts. Plus, innRoad is known for their top-tier 24/7 customer support team and fee-free pricing. When switching to innRoad, customers report a boost in direct bookings, increased room revenue, and overall improved efficiency. A free data migration for both past and future reservations is included as well as a dedicated implementation advisor to get your property up and running in no time.
Heroes PMS:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
innRoad:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Heroes PMS:

Audience

Independent hotels, guesthouses, hostels and vacation rentals — small to mid-size properties that want an all-in-one PMS with public pricing.
innRoad:

Audience

Property owners and managers of inns, hotels, campgrounds, resorts, BnBs, vacation rentals, lodges, pubcos..
Heroes PMS:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
innRoad:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported
Heroes PMS:

API

Offers API Supported
innRoad:

API

Offers API Supported
Heroes PMS:

Screenshots and Videos

innRoad:

Screenshots and Videos

Heroes PMS:

Pricing

$0
The Free plan covers one property with up to 10 rooms and one user. Paid plans and optional modules are priced by room count; monthly billing is available, with other billing terms also offered.
Free Version Supported
Free Trial Supported
innRoad:

Pricing

$10/room/month
Starting at *$10 per room/per month our property management system is affordable and efficient. Our dedicated team also works with clients to offer custom prices that work for you and your business.
*Minimum of $150 per month.
Free Version Not Supported
Free Trial Supported
Heroes PMS:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
innRoad:

Reviews/Ratings

Overall 4.7 / 5
ease 4.5 / 5
features 4.4 / 5
design 4.3 / 5
support 4.6 / 5
innRoad:

Pros & Cons from Real Users

Pros

  • I can go online from all the devices I have tried and easily adjust stay details. This is essential when running an environment that is constantly changing.
  • I like that the software has a great tape chart, I don't have to do an audit every day and it pretty user friendly.
  • Really user friendly and customer support is great. We have quick turn around time for issues. Yay!
  • Easy to set up and use. Great property management, channel management, reservations and booking engine that integrates with our website.
  • Great customer service. Easy platform to manipulate. Can have all my resorts in the same platform. Links with OTA's.

Cons

  • There as some issues with adjusting room type as I am remodeling. However technical support does assist in that.
  • I don't like that the report section is not that great, it would be nice to have a few more options.
  • Some features and their location. Wish that would.
  • Would like improvement on session management so that I don't have to login several times per day.
  • Doesn't work perfect with Mac sometimes have to change settings a few times. Cannot update quotes.
Heroes PMS:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
innRoad:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Heroes PMS:

Company Information

Heroes PMS
Founded: 2024
France
www.heroespms.com
innRoad:

Company Information

innRoad
Founded: 2007
United States
www.innroad.com
Heroes PMS:

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innRoad:
Heroes PMS:

Categories

innRoad:

Categories

innRoad:

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Not Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Not Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported
Heroes PMS:

Integrations

Airbnb Supported
Booking.com Supported
Expedia Supported
Vrbo Supported
Agoda Supported
Akia Not Supported
Alipay Supported
Canary Digital Tipping Not Supported
Hostelworld Supported
RedNote (Xiaohongshu) Supported
Stripe Supported
Telegram Supported
Trip.com Supported
Tripadvisor Not Supported
WeChat Pay Supported
WhatsApp Supported
Whistle Messaging Not Supported
innRoad:

Integrations

Airbnb Supported
Booking.com Supported
Expedia Supported
Vrbo Supported
Agoda Not Supported
Akia Supported
Alipay Not Supported
Canary Digital Tipping Supported
Hostelworld Not Supported
RedNote (Xiaohongshu) Not Supported
Stripe Not Supported
Telegram Not Supported
Trip.com Not Supported
Tripadvisor Supported
WeChat Pay Not Supported
WhatsApp Not Supported
Whistle Messaging Supported
Heroes PMS:
Claim Heroes PMS and update features and information
Claim Heroes PMS and update features and information
innRoad:
Claim innRoad and update features and information
Claim innRoad and update features and information