HotelFriend

HotelFriend

4.9 out of 5 stars
Heroes PMS HotelFriend

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Heroes PMS:

About

Heroes PMS is a cloud-based property management system for independent hotels, guesthouses, hostels, bed-and-breakfasts and vacation rentals. It brings reservations, room inventory, a drag-and-drop planning calendar and front-desk workflows together with housekeeping, tasks and guest messaging. The platform offers a direct booking website, a channel manager that synchronizes rates and availability with online travel agencies, payment options, reporting and tools for managing multiple properties. Staff can use companion iOS and Android apps to review bookings, check guests in and handle operational work away from a desk. A free plan covers one property and up to 10 rooms, with paid monthly options for additional capabilities. The interface is available in 14 languages.
HotelFriend:

About

HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools in an all-in-one platform It covers the organization of work, direct room & service sales, simplifies the processes of serving guests, making their stay at the hotel even more comfortable. It gives an ability to manage the sales online from any device in any part of the world, analyze guest behavior and increase the income. HotelFriend was founded in 2017 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 700+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD
Heroes PMS:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
HotelFriend:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
Heroes PMS:

Audience

Independent hotels, guesthouses, hostels and vacation rentals — small to mid-size properties that want an all-in-one PMS with public pricing.
HotelFriend:

Audience

Hotels and hotel chains, hotels, hostels, small and medium hotels, boutique hotels, small travel agents, restaurants
Heroes PMS:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
HotelFriend:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Heroes PMS:

API

Offers API Supported
HotelFriend:

API

Offers API Not Supported
Heroes PMS:

Screenshots and Videos

HotelFriend:

Screenshots and Videos

Heroes PMS:

Pricing

$0
The Free plan covers one property with up to 10 rooms and one user. Paid plans and optional modules are priced by room count; monthly billing is available, with other billing terms also offered.
Free Version Supported
Free Trial Supported
HotelFriend:

Pricing

€25/month
Free Version Not Supported
Free Trial Supported
Heroes PMS:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
HotelFriend:

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.8 / 5
support 4.9 / 5
HotelFriend:

Pros & Cons from Real Users

Pros

  • Migrated to HotelFriend eight months ago to manage 45 field technicians across three Bundesländer. The Berlin-based support team understood our ISP-specific needs immediately. The dispatch interface gets new coordinators productive within days, not weeks. The workforce management module eliminated scheduling conflicts entirely. Service completion rates rose 12% in Q1 through intelligent routing and customer portal upsells. Real-time technician status updates via mobile app replaced our chaotic WhatsApp groups. DATEV-export simplifies our quarterly financial audits.
  • HotelFriend offers a centralized platform that combines reservations, front desk management, housekeeping, billing, and reporting into one streamlined system. Its intuitive interface makes onboarding easy, and automation features reduce manual workload and operational errors. The cloud-based access also improves coordination and allows real-time operational visibility.
  • The platform provides a well-integrated ecosystem that combines property management, booking tools, guest communication, and payment processing within a single interface. This reduces reliance on multiple systems and helps streamline day-to-day operations. The user interface is modern and generally intuitive, making onboarding easier for front-desk and administrative staff. Automation features support routine processes such as reservations, confirmations, and reporting, which can improve productivity and reduce manual errors. Additionally, the reporting and analytics tools offer valuable operational insights that assist with monitoring performance and planning revenue strategies.
  • What I like best about HotelFriend is how everything is connected in one system. We manage reservations, guest communication, invoicing, and housekeeping from a single dashboard. The interface is intuitive, and our front desk team in Germany adapted to it quickly. The automation features have reduced manual errors and saved us time daily.
  • What impresses us most about HotelFriend is the clear overview of all daily operations. At the Hamburg Public Library, we use the platform to organize room reservations, coordinate cleaning and maintenance tasks, and support internal communication among staff. Since all information is centralized in one place, tasks can be coordinated more quickly and decisions can be made more efficiently. These optimized processes played a key role in achieving a 45% increase in bookings within six months for our study and event spaces.

Cons

  • Customer portal branding options are limited wanted deeper corporate identity integration. Integration with our network monitoring systems required three days of manual configuration. Analytics dashboard slows during 8 AM peak check-in periods. Needs more native integrations with German telecommunications equipment suppliers.
  • Some advanced reporting and customization options could be more flexible. Certain integrations may require additional setup, and there can occasionally be minor performance delays during peak usage. Expanding mobile functionality would also improve convenience for on-the-go management.
  • The initial implementation phase may require a considerable time investment, particularly for properties migrating legacy data or connecting existing third-party tools. While the system covers most operational needs, customization options can feel somewhat limited compared to more established enterprise-level PMS platforms. Some integrations may require additional configuration, and there can occasionally be delays in support response times during busy operational periods, which may affect time-sensitive troubleshooting.
  • The initial setup required some time to configure according to our workflow, and a few advanced features took training to fully understand. However, the support team was responsive whenever we needed clarification.
  • Some features are strongly geared toward traditional hotel workflows and are therefore only partially applicable to daily library operations. In addition, the reporting and analytics features could be more flexible to better meet library-specific requirements.
Heroes PMS:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
HotelFriend:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Heroes PMS:

Company Information

Heroes PMS
Founded: 2024
France
www.heroespms.com
HotelFriend:

Company Information

HotelFriend
Founded: 2016
Germany
hotelfriend.com/de/b/hotel-management-system
Heroes PMS:

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HotelFriend:

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HotelFriend:
Heroes PMS:

Categories

HotelFriend:

Categories

HotelFriend:

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Catering Features

Banquet Management Supported
Billing & Invoicing Supported
Booking Management Supported
Calendar Management Supported
Contract Management Supported
Costing Supported
Customer Database Supported
Event Management Supported
Facility Management Supported
Inventory Management Supported
Kitchen / Menu Management Supported
Order Management Supported
Quote Management Supported
Recipe Management Supported
Waitstaff Management Not Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Hostel Management Features

Cash Drawer Management Supported
Dorms Not Supported
Employee Management Supported
GDS / OTA Integration Supported
Housekeeping Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Price Optimization Supported
Private Rooms Supported
Reservations Management Supported

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Not Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported
Heroes PMS:

Integrations

Stripe Supported
Adyen Not Supported
Agoda Supported
Airbnb Supported
Alipay Supported
Booking.com Supported
ChatGPT Not Supported
DATEV Not Supported
Expedia Supported
Hostelworld Supported
PayPal Not Supported
RedNote (Xiaohongshu) Supported
SALTO KS Not Supported
Telegram Supported
Trip.com Supported
Vrbo Supported
WeChat Pay Supported
WhatsApp Supported
fiskaly Not Supported
gastronovi Office Not Supported
HotelFriend:

Integrations

Stripe Supported
Adyen Supported
Agoda Not Supported
Airbnb Not Supported
Alipay Not Supported
Booking.com Not Supported
ChatGPT Supported
DATEV Supported
Expedia Not Supported
Hostelworld Not Supported
PayPal Supported
RedNote (Xiaohongshu) Not Supported
SALTO KS Supported
Telegram Not Supported
Trip.com Not Supported
Vrbo Not Supported
WeChat Pay Not Supported
WhatsApp Not Supported
fiskaly Supported
gastronovi Office Supported
Heroes PMS:
Claim Heroes PMS and update features and information
Claim Heroes PMS and update features and information
HotelFriend:
Claim HotelFriend and update features and information
Claim HotelFriend and update features and information