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About

Your 24/7 digital hotel assistant, specially designed to meet the needs of hotels and apartments. Do you want to provide your guests digital services and automate processes such as check-in and -out? HelloGuest offers a tailor-made digital solution for every host, from boarding houses to business hotels and hotel groups to the destination. The HelloGuest multi-app allows hotels an ideal access to digitalization and connects guests and hosts on a, as of yet, unreached level. The app accompanies the guest on his 360° journey, starting from the booking to the check-out. It digitalized and automates processes like check-in, room access and payment. Services such as room service or spa & restaurant offers are presented clearly for guests and can be easily ordered. In addition, the app replaced the room phones by the integrated call and chat functionality and sends push messages directly to all guests. Important hotel information and Guest ABC are available to everyone anytime.

About

HelloShift is a modern messaging platform that helps you run your hotels better and effortlessly. Today’s hoteliers make use of HelloShift’s integrated messaging platform to increase guest satisfaction, enhance their operational efficiency, and boost their revenue stream. With HelloShift, hotel managers can collaborate with their teams using simple social media tools, resolve problems and increase guest satisfaction, protect assets with preventive maintenance, track portfolio performance with a flash report, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Business in the accommodation industry looking for a digital hostel assistant solution to automate their processes

Audience

HelloShift supports hotel owners, managers, and their staff and serves hotel management companies, including branded hotels, select and limited-service hotels, and independent hotels.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$588.00/year
Staff Collaboration costs $1 per room per month (min $49 per month)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • As a former host, I would warn others: do not use this company. HelloGuest has failed to provide a transparent, itemized reconciliation of my account despite repeated requests. Outstanding payments, including completed booking income, cleaning fees, and substantial damages by guests, remain unpaid. The company has relied on contradictory and unsupported explanations while refusing to reconcile the account. Use any other company, as you will effectively be paying to have your property rented out: no income was sent to me, and instead, I had to pay for damages, cleaning fees (Helloguest failed to make good on their promise to appoint a cleaner despite multiple requests, and then faulted me for it). I am owed several hundred pounds by Helloguest that have never been paid, as a result of my allowing my flat to be rented by them. If you are considering letting out a property with them, assume that they will not even attempt to reimburse you through booking platforms for damages guests cause nor take any other action in this regard they may or may not find you a cleaner (even though they explicitly promise that they will), and if they don’t, you will have to pay cleaning fees out of pocket, thereby reducing your income they will not pay you the full amounts due from bookings they will ignore you or deflect if you attempt to recuperate the sums owed to you that you have paid out of pocket due to their failure to appoint a cleaner and their booking destructive guests* As a result, note that you may be renting out your property not just for free (with Helloguest profiting from your charitable donation of your property for their business), but also with all costs incurred by you (imagine broken belongings, curtains broken, vomit on linens, etc.) that will never be reimbursed to you and Helloguest will refuse to discuss let alone charge the guests for items they have destroyed. Bear in mind, the positive reviews here are the result of a marketing team focused on generating positive reviews very aggressively rather than dealing with actual customer services, and also note if thinking of joining as an owner, Helloguest profits from the guests, and so they are only interested (if at all) in responding to guest concerns rather than yours. As a result, they can make a cheap profit off of your property at your expense. They have no incentive to ensure that there is fairness in your transactions with guests because they are paid by the guests, not you. As you can see from their posts, they are principally a marketing agency and their only bottom line is money. *Note that their flex about a comprehensive screening is just marketing talk. If you sign up with them, you will nearly inevitably find the premises damaged and you will have to pay for repairs out of pocket. This occurred to me on numerous occasions. I will remove this review if HelloGuest provides a full account reconciliation and refunds all amounts due. If the review is still up, they have failed to do so, and therefore, I recommend no other property owners sign up for a service that effectively rents out your property at your own loss of time and money, without any gain, financial or otherwise. Beware as well of the fake reviews.

Cons

  • As a former host, I would warn others: do not use this company. HelloGuest has failed to provide a transparent, itemized reconciliation of my account despite repeated requests. Outstanding payments, including completed booking income, cleaning fees, and substantial damages by guests, remain unpaid. The company has relied on contradictory and unsupported explanations while refusing to reconcile the account. Use any other company, as you will effectively be paying to have your property rented out: no income was sent to me, and instead, I had to pay for damages, cleaning fees (Helloguest failed to make good on their promise to appoint a cleaner despite multiple requests, and then faulted me for it). I am owed several hundred pounds by Helloguest that have never been paid, as a result of my allowing my flat to be rented by them. If you are considering letting out a property with them, assume that they will not even attempt to reimburse you through booking platforms for damages guests cause nor take any other action in this regard they may or may not find you a cleaner (even though they explicitly promise that they will), and if they don’t, you will have to pay cleaning fees out of pocket, thereby reducing your income they will not pay you the full amounts due from bookings they will ignore you or deflect if you attempt to recuperate the sums owed to you that you have paid out of pocket due to their failure to appoint a cleaner and their booking destructive guests* As a result, note that you may be renting out your property not just for free (with Helloguest profiting from your charitable donation of your property for their business), but also with all costs incurred by you (imagine broken belongings, curtains broken, vomit on linens, etc.) that will never be reimbursed to you and Helloguest will refuse to discuss let alone charge the guests for items they have destroyed. Bear in mind, the positive reviews here are the result of a marketing team focused on generating positive reviews very aggressively rather than dealing with actual customer services, and also note if thinking of joining as an owner, Helloguest profits from the guests, and so they are only interested (if at all) in responding to guest concerns rather than yours. As a result, they can make a cheap profit off of your property at your expense. They have no incentive to ensure that there is fairness in your transactions with guests because they are paid by the guests, not you. As you can see from their posts, they are principally a marketing agency and their only bottom line is money. *Note that their flex about a comprehensive screening is just marketing talk. If you sign up with them, you will nearly inevitably find the premises damaged and you will have to pay for repairs out of pocket. This occurred to me on numerous occasions. I will remove this review if HelloGuest provides a full account reconciliation and refunds all amounts due. If the review is still up, they have failed to do so, and therefore, I recommend no other property owners sign up for a service that effectively rents out your property at your own loss of time and money, without any gain, financial or otherwise. Beware as well of the fake reviews.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

HelloGuest
Founded: 2014
Germany
www.helloguest-solutions.com/en/index.html

Company Information

HelloShift
Founded: 2014
United States
helloshift.com

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Categories

Hotel Management Supported

Categories

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Not Supported
Group Management Not Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Not Supported
Point of Sale (POS) Not Supported
Reservations Management Not Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Integrations

Alexa Supported
Beds24 Not Supported
FLEXIPASS Not Supported
Hapi Not Supported
Mini Hotel PMS Not Supported
OpenKey Not Supported
rezStream Cloud PMS Not Supported

Integrations

Alexa Not Supported
Beds24 Supported
FLEXIPASS Supported
Hapi Supported
Mini Hotel PMS Supported
OpenKey Supported
rezStream Cloud PMS Supported
Claim HelloGuest and update features and information
Claim HelloGuest and update features and information
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Claim HelloShift and update features and information