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About

To be accessible to as many people as possible, we have built tools that are easy to learn and completely free. HelloAsso is funded by Internet users who wish to contribute to its operation at the time of their payment. Our team acts as a partner: it accompanies you according to your problems and seeks with you how HelloAsso to best meet your needs. Register your association for free and in a few clicks. Then access your association's space. Create a ticket office, a membership form, a call for donations. All of this easily and without any particular computer knowledge. Share your project page to your contacts and on social networks. You can also directly integrate it on your site. Receive online payments and fund your activities. HelloAsso pays you every € collected in your bank account, every month or on demand.

About

Your 24/7 digital hotel assistant, specially designed to meet the needs of hotels and apartments. Do you want to provide your guests digital services and automate processes such as check-in and -out? HelloGuest offers a tailor-made digital solution for every host, from boarding houses to business hotels and hotel groups to the destination. The HelloGuest multi-app allows hotels an ideal access to digitalization and connects guests and hosts on a, as of yet, unreached level. The app accompanies the guest on his 360° journey, starting from the booking to the check-out. It digitalized and automates processes like check-in, room access and payment. Services such as room service or spa & restaurant offers are presented clearly for guests and can be easily ordered. In addition, the app replaced the room phones by the integrated call and chat functionality and sends push messages directly to all guests. Important hotel information and Guest ABC are available to everyone anytime.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for an association management platform

Audience

Business in the accommodation industry looking for a digital hostel assistant solution to automate their processes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • As a former host, I would warn others: do not use this company. HelloGuest has failed to provide a transparent, itemized reconciliation of my account despite repeated requests. Outstanding payments, including completed booking income, cleaning fees, and substantial damages by guests, remain unpaid. The company has relied on contradictory and unsupported explanations while refusing to reconcile the account. Use any other company, as you will effectively be paying to have your property rented out: no income was sent to me, and instead, I had to pay for damages, cleaning fees (Helloguest failed to make good on their promise to appoint a cleaner despite multiple requests, and then faulted me for it). I am owed several hundred pounds by Helloguest that have never been paid, as a result of my allowing my flat to be rented by them. If you are considering letting out a property with them, assume that they will not even attempt to reimburse you through booking platforms for damages guests cause nor take any other action in this regard they may or may not find you a cleaner (even though they explicitly promise that they will), and if they don’t, you will have to pay cleaning fees out of pocket, thereby reducing your income they will not pay you the full amounts due from bookings they will ignore you or deflect if you attempt to recuperate the sums owed to you that you have paid out of pocket due to their failure to appoint a cleaner and their booking destructive guests* As a result, note that you may be renting out your property not just for free (with Helloguest profiting from your charitable donation of your property for their business), but also with all costs incurred by you (imagine broken belongings, curtains broken, vomit on linens, etc.) that will never be reimbursed to you and Helloguest will refuse to discuss let alone charge the guests for items they have destroyed. Bear in mind, the positive reviews here are the result of a marketing team focused on generating positive reviews very aggressively rather than dealing with actual customer services, and also note if thinking of joining as an owner, Helloguest profits from the guests, and so they are only interested (if at all) in responding to guest concerns rather than yours. As a result, they can make a cheap profit off of your property at your expense. They have no incentive to ensure that there is fairness in your transactions with guests because they are paid by the guests, not you. As you can see from their posts, they are principally a marketing agency and their only bottom line is money. *Note that their flex about a comprehensive screening is just marketing talk. If you sign up with them, you will nearly inevitably find the premises damaged and you will have to pay for repairs out of pocket. This occurred to me on numerous occasions. I will remove this review if HelloGuest provides a full account reconciliation and refunds all amounts due. If the review is still up, they have failed to do so, and therefore, I recommend no other property owners sign up for a service that effectively rents out your property at your own loss of time and money, without any gain, financial or otherwise. Beware as well of the fake reviews.

Cons

  • As a former host, I would warn others: do not use this company. HelloGuest has failed to provide a transparent, itemized reconciliation of my account despite repeated requests. Outstanding payments, including completed booking income, cleaning fees, and substantial damages by guests, remain unpaid. The company has relied on contradictory and unsupported explanations while refusing to reconcile the account. Use any other company, as you will effectively be paying to have your property rented out: no income was sent to me, and instead, I had to pay for damages, cleaning fees (Helloguest failed to make good on their promise to appoint a cleaner despite multiple requests, and then faulted me for it). I am owed several hundred pounds by Helloguest that have never been paid, as a result of my allowing my flat to be rented by them. If you are considering letting out a property with them, assume that they will not even attempt to reimburse you through booking platforms for damages guests cause nor take any other action in this regard they may or may not find you a cleaner (even though they explicitly promise that they will), and if they don’t, you will have to pay cleaning fees out of pocket, thereby reducing your income they will not pay you the full amounts due from bookings they will ignore you or deflect if you attempt to recuperate the sums owed to you that you have paid out of pocket due to their failure to appoint a cleaner and their booking destructive guests* As a result, note that you may be renting out your property not just for free (with Helloguest profiting from your charitable donation of your property for their business), but also with all costs incurred by you (imagine broken belongings, curtains broken, vomit on linens, etc.) that will never be reimbursed to you and Helloguest will refuse to discuss let alone charge the guests for items they have destroyed. Bear in mind, the positive reviews here are the result of a marketing team focused on generating positive reviews very aggressively rather than dealing with actual customer services, and also note if thinking of joining as an owner, Helloguest profits from the guests, and so they are only interested (if at all) in responding to guest concerns rather than yours. As a result, they can make a cheap profit off of your property at your expense. They have no incentive to ensure that there is fairness in your transactions with guests because they are paid by the guests, not you. As you can see from their posts, they are principally a marketing agency and their only bottom line is money. *Note that their flex about a comprehensive screening is just marketing talk. If you sign up with them, you will nearly inevitably find the premises damaged and you will have to pay for repairs out of pocket. This occurred to me on numerous occasions. I will remove this review if HelloGuest provides a full account reconciliation and refunds all amounts due. If the review is still up, they have failed to do so, and therefore, I recommend no other property owners sign up for a service that effectively rents out your property at your own loss of time and money, without any gain, financial or otherwise. Beware as well of the fake reviews.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HelloAsso
Founded: 2009
France
www.helloasso.com

Company Information

HelloGuest
Founded: 2014
Germany
www.helloguest-solutions.com/en/index.html

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Categories

Categories

Integrations

Alexa
Quickwork
Stackreaction

Integrations

Alexa
Quickwork
Stackreaction
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