TripMaster

TripMaster

CTS Software
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About

HealthRide is NEMT scheduling and dispatch software that does the planning for you, with an AI assistant that books rides when you ask. It's for non-emergency medical transportation companies, from one van to large fleets. Ryder Go plans your whole day in one click, around time windows, vehicle capabilities and driver availability. You look it over, then apply it. Ryder AI also makes changes when you ask, with your OK. Dispatchers see the whole day on one board, with drag-and-drop assignment. Drivers run trips step by step in an iPhone and Android app that keeps working without cell service. MTM, Alivi and Sentry trips show up on your board on their own. Standing orders and will-call returns are built in. Turn completed trips into invoices, with pay-online links and saved cards. $59 per vehicle per month covers every feature. No setup fees, no per-ride fees, no contracts. Real people who know NEMT guide your onboarding. Screenshots show demo data.

About

Industry-Leading NEMT & Paratransit Scheduling & Dispatching Software. TripMaster provides efficient, cost-effective NEMT, demand-response, and paratransit management tools. Supporting your paratransit and NEMT operations with user-friendly solutions. Since the beginning, TripMaster has been driven by our customers. Today it’s a full-service transit suite, including modules for: Automated scheduling, Powerful custom reporting, Integrated voice response, Mobile solutions and an automated vehicle locator, Web-based rider portal. CTS Software offers complete auditing support, manpower and vehicle resource management, cost control, payroll tracking, route management, statistical reporting, computer-assisted scheduling, electronic billing, and much more. We offer a 90-day, money-back guarantee: after a live demo to show you TripMaster, we set up your database and work with you to train the members of your staff, offering our full range of support and training.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Non-emergency medical transportation (NEMT) companies: ambulatory, wheelchair and stretcher transportation, from one van to large fleets

Audience

Public and private NEMT, demand-response, and paratransit providers in the US and Canada

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$59
Free Version Not Supported
Free Trial Not Supported

Pricing

$100 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.7 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • The Autoscheduler feature is an enormous timesaver. We also enjoy the ability to exclude certain riders from certain drivers, and the ability to set reminders when drivers' credentialing is getting close to expiring.
  • Ease of use and customer service. CTS has a knowledgeable and accessible customer service staff that has proven to be responsive.
  • The software is very easy to learn and user friendly. There are many reporting options that can be utilized to evaluate our transportation department's efficiency and assist us in improving our transportation services. The customer support has been great!
  • TripMaster is a game changer! The platform allows for out of the box thinking and creative options for increased ridership, better efficiency and more personalized services! From decreasing overtime, to higher passengers per hour, and everything in between, the options are unlimited. If you don’t know how, CTS team is always willing to go above and beyond to help achieve high standard goals or just getting back to the basics.
  • Easy to use for our dispatchers. Easy to use for our drivers. Excellent reporting capabilities. Easy to change trips "on the fly" Built in navigation. Pass Management. Great technical support. Auto Schedule.

Cons

  • Nothing comes to mind right away, as far as cons.
  • I'd like CTS to design and deploy a dashboard. A dashboard would allow users to view system stress, peak vehicles, and other important variables in live time.
  • No cons noted at this time. The software is meeting our needs currently.
  • Lots of options can be over whelming for new users with little technology experience. Dispatching/scheduling screen is hard to see on small screen.
  • Sometimes the auto scheduling module does not take in all the parameters required.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

HealthRide
healthride.app

Company Information

CTS Software
Founded: 1982
United States
tripmastersoftware.com

Alternatives

No Alternatives

Alternatives

NovusMED

NovusMED

Momentm
TaxiMobility

TaxiMobility

NDOT Technologies

Categories

NEMT Supported

Categories

NEMT Features

Automated Scheduling Supported
Billing and Invoicing Supported
Client Notifications Supported
Computer Aided Dispatch Supported
Customer Database Supported
Fuel Management Supported
Import / Export Data Supported
In-Vehicle Hardware Supported
Mileage Tracking Supported
Online Booking Supported
Order Management Supported
Reporting Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Public Transportation Features

Billing & Invoicing Supported
Dispatch Management Supported
Driver Data Supported
Driver Logs Supported
Fixed Route Management Supported
Mileage Tracking Supported
Multiple Route Support Supported
Paratransit Management Supported
Routing Supported
Scheduling Supported

Transportation Dispatch Features

Billing & Invoicing Supported
Computer Aided Dispatch Supported
Customer Database Supported
Emergency Dispatch Not Supported
Fuel Management Supported
Mileage Tracking Supported
Order Management Not Supported
Routing Supported
Scheduling Supported
Vehicle Tracking Supported

Transportation Management Features

Billing & Invoicing Supported
Carrier Management Not Supported
Customer Management Supported
Dispatch Management Supported
Driver Management Supported
Fleet / Equipment Management Supported
Load Management Not Supported
Order Management Not Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Shipment Management Not Supported

Integrations

Google Maps Not Supported
Lyft Not Supported
Mapbox Not Supported
Microsoft Power BI Not Supported
NovusMED Not Supported

Integrations

Google Maps Supported
Lyft Supported
Mapbox Supported
Microsoft Power BI Supported
NovusMED Supported
Claim HealthRide and update features and information
Claim HealthRide and update features and information
Claim TripMaster and update features and information
Claim TripMaster and update features and information