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About

Hafback is a consumer returns management software paired with a returns recommerce marketplace built for ecommerce merchants. This allows you to take consumer-initiated returns, instantly list them for sale on our marketplace, and facilitate peer-to-peer shipping between the returner and marketplace buyer. This allows us to eliminate the need to send ecommerce returns to your warehouse, cutting out the cost and environmental impact this process creates.

About

ParcelWILL, formerly known as ParcelPanel, is CWILL’s post-purchase solution built specifically for Shopify DTC brands. It combines order tracking, returns and exchanges, and shipping protection into one seamless, branded experience. The platform helps merchants reduce WISMO support tickets, cut return costs, and retain more revenue after checkout. Branded tracking pages and proactive delivery updates keep customers informed while increasing repeat purchases. Its self-service returns portal encourages exchanges instead of refunds, protecting margins and reducing operational workload. Optional shipping protection safeguards orders against loss, damage, or delay, improving customer confidence and satisfaction. Trusted by over 50,000 Shopify brands, ParcelWILL turns post-purchase operations into a growth-driving engine.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Ecommerce Stores, Shopify Stores

Audience

Shopify DTC ecommerce brands seeking to reduce post-purchase support costs, retain more revenue from returns, and increase repeat purchases through branded order tracking and exchange-first workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0
Free Version
Free Trial

Pricing

$11 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Hafback
Founded: 2021
United States
merchants.hafback.com

Company Information

CWILL
Founded: 2014
United States
www.cwill.com/parcelwill/

Alternatives

Alternatives

Categories

Categories

Integrations

Shopify
Axis LMS
CJdropshipping
Dianxiaomi
EComposer
FedEx Ship Manager
Flits
Gorgias
Growave
Judge.me
Klaviyo
Loox
Sendcloud
Shippo
Shopify Email
Shopify Plus
Stamped
UpOrder
Weglot
Yotpo

Integrations

Shopify
Axis LMS
CJdropshipping
Dianxiaomi
EComposer
FedEx Ship Manager
Flits
Gorgias
Growave
Judge.me
Klaviyo
Loox
Sendcloud
Shippo
Shopify Email
Shopify Plus
Stamped
UpOrder
Weglot
Yotpo
Claim Hafback and update features and information
Claim Hafback and update features and information
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Claim ParcelWILL and update features and information