HITS

HITS

Andreoli & Associates
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About

HITS is a robust cloud-based auto and tire software solution developed by Andreoli & Associates. Designed specifically for independent tire and auto service professionals, HITS provides appointment scheduling, inventory management, accounting, and labor management. The solution features three modules: HITS BPOS ( point of sale auto and tire software), HITS TireLink (add-on package for tire wholesale e-commerce), and HITS ServiceCAT (addon package for parts and labor quotes).

About

Shop-Ware Shop Management Software is a cloud-based platform that helps Auto Repair Shops drive more profit in less time. Lightning Fast Workflow Eliminate paper and get off the phone. Know what's going on at a glance. Your shop will fix more cars with fewer people. Superhero Sales Prepare and share quotes in seconds. Harness real-time photos, videos, and chat. Customers click "YES" 89% of the time. Very Happy Customers Shop-Ware's digital experience showcases your value and care. Generate rave reviews and keep them coming back.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Used by independent auto repair shops, tire wholesalers, and tire dealers.

Audience

Auto Repair Shop owners and who want to earn more profit from happier customers.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

From $99/month
Shop-Ware offers a monthly subscription plan to meet any Repair Shop's needs. No contract required.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Pros & Cons from Real Users

Pros

  • Support team is located in the US, they are very responsive and knowledgeable. They return my calls/emails within an hour, sometimes within 5 minutes. Some of them have also worked in shops like mine so they understand what I am dealing with on a daily basis. They do NOT require a contract just a simple monthly subscription. They have an open AP which allows me to integrate with 3rd party vendors. They were able to convert all of my data from my previous system. Key Features I’m Using Daily: Centralized Customer & Vehicle History allows me to instantly access complete service records including declined work and services coming due which helps me personalize and streamline customer service. Appointment Scheduler & Bay Management keeps my shop running smoothly with better control of scheduling and workflow. Accurate Inventory Management provides REAL TIME stock tracking which means fewer mistakes and better inventory planning. Specific Tire vs. Wheel Lookups makes it easy to find exactly what I am searching for very quickly. Integrated Tire Ordering allows me to connect directly to my tire suppliers such as ATD, NTW, MST, TDGA, TireHub, USAF, and more. I can see their inventory in REAL TIME and place orders right in the POS. Service Packages or Canned Jobs allows me to have preloaded service templates for quick quotes and repairs. ServiceCAT® integrates with my parts suppliers in REAL TIME, has labor times which allows me to provide accurate estimates. LubeCAT instantly returns oil specs and capacities allowing me to provide fast, accurate oil changes. Texting & Emailing allows me to send updates, work approvals, and appointment reminders right from the system — keeps customers in the loop and increasing satisfaction. Reporting & Analytics allow me to generate detailed reports on anything and everything.

Cons

  • I wish I would have found them sooner! I could have avoided the headaches and frustrations with my previous system.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Andreoli & Associates
Founded: 1985
United States
www.hitstiresoftware.com

Company Information

Shop-Ware
Founded: 2014
United States
www.shop-ware.com

Alternatives

Alternatives

Shop Methods

Shop Methods

MCi Methods
TireMaster

TireMaster

ASA Automotive Systems
Shop4D

Shop4D

Auto Profit Masters
TireShop

TireShop

FreedomSoft

Categories

Categories

Auto Repair Features

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
Vehicle Tracking
VIN Lookup
Work Order Management

Auto Repair Features

Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
Vehicle Tracking
VIN Lookup
Work Order Management

Auto Body Features

Accounting Management
Billing & Invoicing
Customer Database
Inventory Control
Labor Rates
Maintenance Scheduling
Parts Management
Payroll Management
Quotes / Estimates
Scheduling
Service History
Vehicle Tracking
VIN Decoder
Work Order Management

Auto Dealer Features

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Integrations

Steer
Detect Auto
PartsTech
QuickBooks Online
QuickBooks Online Advanced
Repair Shop Solutions
Service-Intel
Sooqr

Integrations

Steer
Detect Auto
PartsTech
QuickBooks Online
QuickBooks Online Advanced
Repair Shop Solutions
Service-Intel
Sooqr
Claim HITS and update features and information
Claim HITS and update features and information
Claim Shop-Ware and update features and information
Claim Shop-Ware and update features and information