HITS vs. Shop-Ware Comparison


HITS Andreoli & Associates	Shop-Ware	+	+
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About HITS is a robust cloud-based auto and tire software solution developed by Andreoli & Associates. Designed specifically for independent tire and auto service professionals, HITS provides appointment scheduling, inventory management, accounting, and labor management. The solution features three modules: HITS BPOS ( point of sale auto and tire software), HITS TireLink (add-on package for tire wholesale e-commerce), and HITS ServiceCAT (addon package for parts and labor quotes).	About Shop-Ware Shop Management Software is a cloud-based platform that helps Auto Repair Shops drive more profit in less time. Lightning Fast Workflow Eliminate paper and get off the phone. Know what's going on at a glance. Your shop will fix more cars with fewer people. Superhero Sales Prepare and share quotes in seconds. Harness real-time photos, videos, and chat. Customers click "YES" 89% of the time. Very Happy Customers Shop-Ware's digital experience showcases your value and care. Generate rave reviews and keep them coming back.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Used by independent auto repair shops, tire wholesalers, and tire dealers.	Audience Auto Repair Shop owners and who want to earn more profit from happier customers.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing From $99/month Shop-Ware offers a monthly subscription plan to meet any Repair Shop's needs. No contract required. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Support team is located in the US, they are very responsive and knowledgeable. They return my calls/emails within an hour, sometimes within 5 minutes. Some of them have also worked in shops like mine so they understand what I am dealing with on a daily basis. They do NOT require a contract just a simple monthly subscription. They have an open AP which allows me to integrate with 3rd party vendors. They were able to convert all of my data from my previous system. Key Features I’m Using Daily: Centralized Customer & Vehicle History allows me to instantly access complete service records including declined work and services coming due which helps me personalize and streamline customer service. Appointment Scheduler & Bay Management keeps my shop running smoothly with better control of scheduling and workflow. Accurate Inventory Management provides REAL TIME stock tracking which means fewer mistakes and better inventory planning. Specific Tire vs. Wheel Lookups makes it easy to find exactly what I am searching for very quickly. Integrated Tire Ordering allows me to connect directly to my tire suppliers such as ATD, NTW, MST, TDGA, TireHub, USAF, and more. I can see their inventory in REAL TIME and place orders right in the POS. Service Packages or Canned Jobs allows me to have preloaded service templates for quick quotes and repairs. ServiceCAT® integrates with my parts suppliers in REAL TIME, has labor times which allows me to provide accurate estimates. LubeCAT instantly returns oil specs and capacities allowing me to provide fast, accurate oil changes. Texting & Emailing allows me to send updates, work approvals, and appointment reminders right from the system — keeps customers in the loop and increasing satisfaction. Reporting & Analytics allow me to generate detailed reports on anything and everything. Cons I wish I would have found them sooner! I could have avoided the headaches and frustrations with my previous system.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Andreoli & Associates Founded: 1985 United States www.hitstiresoftware.com	Company Information Shop-Ware Founded: 2014 United States www.shop-ware.com
Alternatives Shop-Ware	Alternatives Fullbay
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Categories Auto Repair Supported Auto Repair Shop Management Supported	Categories Auto Body Supported Auto Dealer Supported Auto Repair Supported Auto Repair Shop Management Supported
Auto Repair Features Billing & Invoicing Supported CRM Supported Digital Vehicle Inspections (DVI) Not Supported Inventory Management Supported Labor Rates Supported Maintenance Scheduling Supported Parts Management Supported Quotes / Estimates Supported Service History Supported Vehicle Tracking Supported VIN Lookup Supported Work Order Management Supported	Auto Repair Features Billing & Invoicing Supported CRM Supported Digital Vehicle Inspections (DVI) Not Supported Inventory Management Supported Labor Rates Supported Maintenance Scheduling Supported Parts Management Supported Quotes / Estimates Supported Service History Supported Vehicle Tracking Supported VIN Lookup Supported Work Order Management Supported Show More Features Auto Body Features Accounting Management Supported Billing & Invoicing Supported Customer Database Supported Inventory Control Supported Labor Rates Supported Maintenance Scheduling Supported Parts Management Supported Payroll Management Supported Quotes / Estimates Supported Scheduling Supported Service History Supported Vehicle Tracking Supported VIN Decoder Supported Work Order Management Supported Auto Dealer Features Accounting Supported Buy-Here-Pay-Here Supported Collections Management Supported Contact Database Supported Customer Database Supported Document Management Supported F&I Management Supported Financing Management Supported Form Printing Supported Inventory Management Supported Lease Management Supported New Car Dealer Supported New Car Lot Supported Online Inventory Supported Parts Management Supported Sales Management Supported Service Department Supported Used Car Lot Supported Website Integration Supported
Integrations Steer Supported Detect Auto Not Supported PartsTech Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Repair Shop Solutions Not Supported Service-Intel Not Supported Sooqr Not Supported View All 1 Integration	Integrations Steer Supported Detect Auto Supported PartsTech Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Repair Shop Solutions Supported Service-Intel Supported Sooqr Supported View All 9 Integrations
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