Guru vs. Haystack Comparison


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About Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.		About Haystack is a modern, easy-to-use intranet that connects everyone in your organization to the people, information, and resources they need to thrive. Automated multi-channel delivery ensures your most important messages cut through the noise and reach everyone at the right place and the right time. No-code customization and a modular design make it easy to keep key resources, knowledge, and organizational culture in the spotlight. Smart, integrated search empowers employees to spend less time searching for information, and more time making progress toward goals. A dynamic company directory and rich employee profiles make colleagues across the world feel like they’re right across the hall. With customizable iOS and Android mobile apps, Slack and Microsoft Teams integrations, and an intuitive design employees love, Haystack brings an outstanding digital employee experience to your entire workforce, no matter where their work takes them.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience All departments and company sizes		Audience Employee-centric organizations working to connect their workforce and foster a culture of communication, collaboration, and knowledge-sharing
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $25 Free Version Not Supported Free Trial Supported		Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.8 / 5 design 4.9 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Read all reviews
Pros & Cons from Real Users Pros As our business continues to grow, getting new employees up to speed as well as communicating changed to existing employees has been a challenge in the past. Our business is constantly changing, be it pricing, operating procedures, vendors, etc. Guru allows us one place for our team to go to find relevant, up to date info that was previously scattered throughout multiple channels, or inside the heads of the owners. With AI functionality in Guru our employees can ask common language questions and find relevant info quickly. Lightning-Fast Answers: Guru's AI-powered search delivers rapid access to information, ensuring that I can find answers to my queries within seconds. This speed and efficiency save valuable time, allowing me to focus on important tasks. Intuitive Interface: Guru seamlessly integrates the functionalities of an intranet and a wiki into one powerful platform. Its user-friendly interface makes navigating through vast amounts of information a breeze, enhancing productivity and reducing frustration. Considerate of Time: By providing a centralized repository of knowledge, Guru eliminates the need to constantly interrupt colleagues with repetitive questions. This not only saves my time but also respects the time of others, fostering a culture of efficiency and collaboration. Comprehensive Knowledge Management: Guru's extensive database ensures that I have access to all relevant information, enabling me to get exactly what I need quickly. Whether it's company policies, project updates, or best practices, Guru has it all, streamlining decision-making and problem-solving processes. Security: With Guru's focus on enterprise-level security, I can trust that sensitive information is protected. Its robust security measures provide peace of mind, allowing me to utilize the platform confidently. -Great AI-enabled, tech-driven intranet solution -Easy set up -Integrates seamlessly with Slack, Google Drive, etc -The Answers feature changes the dynamic of how end-users interact with the application from an intranet website/shared folder to an LLM with a curated knowledge base -High usability minimizes user training needs and drives adoption without the need for a complex implementation strategy -Sales lead becomes CSM, so no awkward handoff to a stranger and wasted time re-explaining your use case(s) -Pricing structure aligns value with cost, increases with user adoption -Verification functionality keeps the knowledge base accurate in an auditable manner and solves the issue of iteration control -Updating cards and connecting to files/folders in Drive is very easy - Auto archive tool is incredibly useful for temporary changes such as A/B tests our various product teams run - Answers gives our support agents the info they need in the most efficient way possible - Announcements keep the team updated on our org's regular product enhancements Gurus genius lies in its reliability - you can trust that the information you’re seeing is accurate and up to date via its various ownership and verification features. It also simplifies your teams workflow by offering up the information folks need where they need it. The collection and tagging features are also smart. I’ve not yet dug into their rapidly growing AI offerings but am excited to do so as I know more time savings are in store. Cons I wish I would've been using this years ago - its an instrumental part of our business now. Learning Curve: While Guru's interface is intuitive, mastering its full capabilities may require some initial investment in learning. However, the platform offers ample resources and support to aid users in becoming proficient. -Not the cheapest option, has per-seat-per-month pricing -Bulk import is great, but the formatting doesn't translate well from docx files, requiring time-consuming reformatting -Ability to track card use, but not at the user level It would be great if Answers source documentation had the same update reminders as Guru cards do. Guru was a bit behind in offering enterprise search but have quickly caught up - again, giving all teams the info they need whether native to Guru or housed elsewhere.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Guru Founded: 2013 United States www.getguru.com		Company Information Haystack Founded: 2019 United States www.haystackteam.com
Alternatives Haystack		Alternatives Axero Axero Solutions
Document360 Kovai		Jalios
elevio		Jostle Jostle Corporation
Shelf Shelf.io		ThoughtFarmer
Seismic Knowledge Seismic View All		Workvivo Zoom View All
Categories AI Customer Service Supported AI Customer Support Agents Supported AI IT Agents Supported AI Knowledge Base Supported AI Tools Supported Contact Center Knowledge Base Supported Corporate Wiki Supported Customer Service Supported Employee Communication Tools Supported Enterprise Search Supported Internal Communications Supported Intranet Supported Knowledge Management Supported Marketing Supported Sales Supported Sales Enablement Supported Site Search Supported Team Communication Supported		Categories Digital Workplace Supported Employee Communication Tools Supported Employee Engagement Supported Employee Experience Supported Enterprise Search Supported Internal Communications Supported Intranet Supported Onboarding Supported Remote Work Supported Social Networking Supported Team Communication Supported
Employee Communication Tools Features Activity / News Feed Supported Audio / Video Conferencing Not Supported Blogs Supported Chat / Messaging Supported Employee Directory Supported Event Calendar Supported File Sharing Supported Knowledge Management Supported Newsletter Management Supported Surveys & Feedback Not Supported Enterprise Search Features AI / Machine Learning Supported eDiscovery Not Supported Faceted Search / Filtering Supported Full Text Search Supported Fuzzy Search Supported Indexing Supported Text Analytics Supported Internal Communications Features App Integration Supported Blogs Supported Chat/Messaging Supported Email Management Not Supported Employee Directory Supported Event Calendar Supported Newsletter Management Supported Photo Gallery Supported Social Sharing Supported Survey Management Not Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Intranet Features Activity / News Feed Supported Blogs Supported Calendar Management Supported Content Management Supported Discussions / Forums Supported Employee Directory Supported Knowledge Management Supported Policy Management Supported Search Supported Wiki Supported Team Communication Features Activity / News Feed Supported Audio Calls Not Supported Calendar Management Not Supported Chat / Messaging Not Supported Discussion Threads Supported File Sharing Supported Mobile Access Not Supported Push Notifications Supported Search Supported Surveys & Feedback Not Supported Task Management Supported Video Conferencing Not Supported Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Supported Workflow Management Supported Knowledge Management Features Artificial Intelligence (AI) Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported Sales Enablement Features Collaboration Supported Contact Management Supported Content Management Supported Document Management Supported Goals / Quota Management Not Supported Lead Management Not Supported Meeting Management Not Supported Performance Management Not Supported Presentation Management Supported Proposal Management Not Supported Territory Management Not Supported Training Management Supported		Employee Communication Tools Features Activity / News Feed Supported Audio / Video Conferencing Not Supported Blogs Supported Chat / Messaging Not Supported Employee Directory Supported Event Calendar Supported File Sharing Supported Knowledge Management Supported Newsletter Management Supported Surveys & Feedback Supported Enterprise Search Features AI / Machine Learning Supported eDiscovery Not Supported Faceted Search / Filtering Supported Full Text Search Supported Fuzzy Search Not Supported Indexing Supported Text Analytics Not Supported Internal Communications Features App Integration Supported Blogs Supported Chat/Messaging Not Supported Email Management Supported Employee Directory Supported Event Calendar Supported Newsletter Management Supported Photo Gallery Supported Social Sharing Supported Survey Management Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Intranet Features Activity / News Feed Supported Blogs Supported Calendar Management Supported Content Management Supported Discussions / Forums Supported Employee Directory Supported Knowledge Management Supported Policy Management Supported Search Supported Wiki Supported Team Communication Features Activity / News Feed Supported Audio Calls Not Supported Calendar Management Supported Chat / Messaging Not Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Supported Surveys & Feedback Supported Task Management Not Supported Video Conferencing Not Supported Show More Features Digital Workplace Features Activity / News Feed Supported Calendar Management Supported Chat / Messaging Not Supported Content Management Supported Document Management Supported Employee Directory Supported File Sharing Supported Knowledge Management Supported Surveys & Feedback Supported Task Management Not Supported Employee Engagement Features Benchmarking Not Supported Cultural Alignment Supported Employee Awards Supported Employee Guides Supported Employee Recognition Supported Feedback Management Not Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Not Supported Pulse Surveys Not Supported Onboarding Features Course Management Not Supported Document Management Supported E-Verify / I-9 Forms Not Supported Electronic Forms Not Supported Electronic Signature Not Supported Employee Handbook Supported Employee Portal Supported File Management Supported Job Description Management Not Supported Orientation Management Not Supported Self Service Portal Supported Task Management Not Supported Tax Forms Not Supported Training Management Not Supported Social Networking Features Activity / News Feed Supported Advertising Management Not Supported Blogs Supported Data Security Not Supported Event Management Supported Group Management Supported Media Library Supported Privacy Options Not Supported Real-time Chat Not Supported Social Media Integration Supported Social Media Tagging Not Supported User Profiles Supported
Integrations Airtable Supported Box Supported Confluence Supported Dropbox Supported Google Drive Supported Jira Supported Microsoft 365 Supported Microsoft Azure Supported Microsoft OneDrive Supported Microsoft Teams Supported Okta Supported OneLogin Supported Slack Supported ChatGPT Supported Google Supported HiBob Supported Justworks Supported Salesforce Supported Vollna Supported Zendesk Supported Show More Integrations View All 135 Integrations		Integrations Airtable Supported Box Supported Confluence Supported Dropbox Supported Google Drive Supported Jira Supported Microsoft 365 Supported Microsoft Azure Supported Microsoft OneDrive Supported Microsoft Teams Supported Okta Supported OneLogin Supported Slack Supported ChatGPT Not Supported Google Not Supported HiBob Not Supported Justworks Not Supported Salesforce Not Supported Vollna Not Supported Zendesk Not Supported Show More Integrations View All 27 Integrations
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