Guesty

Guesty

4.0 out of 5 stars
iFix Haven

iFix Haven

iFix Business Solutions
Guesty iFix Haven

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Guesty:

About

Guesty is the all-in-one platform for hospitality businesses, catering to both newcomers and seasoned professionals alike. Whether you're just starting out or managing thousands of listings, our purpose-built technology and industry-wide expertise are here to support you every step of the way. With an R&D team of over 200 engineers driving innovation, Guesty empowers businesses to automate and optimize operations seamlessly. Our comprehensive suite of features, coupled with partnerships with 150+ industry leaders such as Airbnb, Vrbo, and Booking.com, ensures that you're equipped to thrive in the dynamic world of hospitality. Join the thousands of satisfied users worldwide and experience the transformative power of Guesty today. With 15 offices globally and a dedicated team of over 700 professionals, we're here to help you succeed.
iFix Haven:

About

iFix Haven is vacation rental property management software built by a working property manager. It keeps every booking in one calendar with iCal sync for Airbnb, Booking.com and Vrbo, gives each owner a branded 24/7 portal with income, expenses and one-click PDF statements, and tracks commission, payouts and expenses on a financial dashboard. Checkout creates the cleaning task automatically, owners get an email for every new booking, WhatsApp messages are prepared for one-tap sending, and maintenance, inspections, reviews, refunds and incident charges live in the same place. Pro adds smart locks and devices (TTLock, Sensibo, Tuya). Free for 1 property; paid plans from $39/month with a 14-day trial, no credit card.
Guesty:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
iFix Haven:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Guesty:

Audience

Hospitality, channel manager and vacation rental operators
iFix Haven:

Audience

Vacation and short-term rental managers who run properties for owners, from 1 to 100 units.
Guesty:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
iFix Haven:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Guesty:

API

Offers API Not Supported
iFix Haven:

API

Offers API Not Supported
Guesty:

Screenshots and Videos

iFix Haven:

Screenshots and Videos

Guesty:

Pricing

$9 + 1% reservations per month
Free Version Not Supported
Free Trial Supported
iFix Haven:

Pricing

$39/month
Free for one property. Paid plans start at $39 per month; Pro adds smart-device integrations. A 14-day free trial is available without a credit card.
Free Version Supported
Free Trial Supported
Guesty:

Reviews/Ratings

Overall 4.0 / 5
ease 3.7 / 5
features 4.5 / 5
design 4.0 / 5
support 3.8 / 5
iFix Haven:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Guesty:

Pros & Cons from Real Users

Pros

  • - Incredibly responsive & knowledgeable support staff available via ticket or live chat - Unrivalled account management with a very strong focus on providing a good experience for the user - Guesty's product team are constantly responding to user feedback, improving and evolving features available based on our experience & needs - Quarterly Roadmaps are provided detailing a whole host of new features allowing us to plan for change - Managing guest correspondence across multiple channels is easy with Guesty's integrated inbox. Their strong relationship with top OTA's means we get the best integrated features, resulting in less work for our guest-facing team - Guesty has a whole host of automation designed to take the manual work out of arduous tasks such as auto-reviews, auto payments, and guest messages which gives us time to focus on the important stuff - Guesty has a library of 'Marketplace' partners, who are set up to integrate with Guesty. Every marketplace partner we have used has become invaluable to our operations, plus we get the perks of a Guesty user discount in some cases
  • Channel manager great calendar. The synchronized channels was good. Messaging good messaging tool. Integrations.
  • Superb company since day 1. They made the onboarding process super easy and straightforward and have offered excellent customer service since then. Guesty has enabled me to scale my business and has freed up time to allow me to think more strategically and provide a better experience for our customers.
  • On paper its good. Their sales people are amazing. But the product is buggy, and the lack of support makes it terrible. My management team hates Guesty.
  • I love how user friendly the software is mostly, a few others in my past are very difficult and long process of set up. I love the support I receive from my CSM! I do feel like it has helped my business grow and streamline.

Cons

  • - Guesty is expensive but you get what you pay for - Some advanced features are pay-walled, so if you want the works, costs can quickly add up
  • Accounting could be better for how much I spend. Damage protection too expensive. Support is mediocre. Guesty messaging team is not worth it. Guesty pay support is horrendous.
  • Genuinely hard to think of any cons. I suppose sometimes the communication from Guesty could be better when introducing new initiatives and software.
  • Hidden fees, they will bill you one penny then bill you a fee for not hitting their minimum. Then you will contact support who will ignore you. They robbed me with crazy setup fees and all sorts of weird fees they just charge without authorization. The accounting part of the software is a joke.
  • The training on accounting needs to be more in depth and longer than it was.
Guesty:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
iFix Haven:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Guesty:

Company Information

Guesty
Founded: 2014
United States
www.guesty.com
iFix Haven:

Company Information

iFix Business Solutions
Founded: 2009
Dominican Republic
www.ifixbs.com/
Guesty:

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Guesty:

Categories

iFix Haven:

Categories

Guesty:

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported

Campground Management Features

Asset Management Supported
Check-in / Check-out Supported
Multi-Location Supported
Online Booking Supported
Permit Management Not Supported
Point of Sale (POS) Supported
Rental Management Supported
Reservations Management Supported
Site Maps Not Supported
Utility Billing Not Supported

Channel Management Features

Campaign Management Supported
Channel Analytics Supported
Incentive Management Not Supported
Inventory Control Supported
Lead Management Supported
Opportunity Management Supported
Order Management Supported
Partner Management Supported
Product Management Not Supported
Reseller Management Not Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Not Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Supported
Single Property Supported
Vacation Rental Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Not Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported
Guesty:

Integrations

Airbnb Supported
Booking.com Supported
Vrbo Supported
Agoda Supported
Aidaptive Supported
Aloware Supported
Authenticate.com Supported
Breezeway Supported
Cider Supported
Enso Connect Supported
Flexkeeping Supported
KeyNest Supported
Operto Teams Supported
ProhostAI Supported
RueBaRue Supported
StayFi Supported
Topkey Supported
WALoops Supported
Xperium Supported
inkSTR Supported
iFix Haven:

Integrations

Airbnb Supported
Booking.com Supported
Vrbo Supported
Agoda Not Supported
Aidaptive Not Supported
Aloware Not Supported
Authenticate.com Not Supported
Breezeway Not Supported
Cider Not Supported
Enso Connect Not Supported
Flexkeeping Not Supported
KeyNest Not Supported
Operto Teams Not Supported
ProhostAI Not Supported
RueBaRue Not Supported
StayFi Not Supported
Topkey Not Supported
WALoops Not Supported
Xperium Not Supported
inkSTR Not Supported
Guesty:
Claim Guesty and update features and information
Claim Guesty and update features and information
iFix Haven:
Claim iFix Haven and update features and information
Claim iFix Haven and update features and information