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About

Guesty is the all-in-one platform for hospitality businesses, catering to both newcomers and seasoned professionals alike. Whether you're just starting out or managing thousands of listings, our purpose-built technology and industry-wide expertise are here to support you every step of the way. With an R&D team of over 200 engineers driving innovation, Guesty empowers businesses to automate and optimize operations seamlessly. Our comprehensive suite of features, coupled with partnerships with 150+ industry leaders such as Airbnb, Vrbo, and Booking.com, ensures that you're equipped to thrive in the dynamic world of hospitality. Join the thousands of satisfied users worldwide and experience the transformative power of Guesty today. With 15 offices globally and a dedicated team of over 700 professionals, we're here to help you succeed.

About

Whether you're campground, bed and breakfast, boutique hotel, lodge, vacation rental or other property owner, ResNexus is designed to make managing your business easy. With our easy-to-use website and business management software you spend less time worrying and more time doing the things you love. ResNexus does more for far less money by providing the following services: 1. Professional Website: ADA compliant and SEO optimized 2. Online Bookings & Property Management 3. Text Messaging: Improve your reviews and save time contacting guests 4. Marketing Channels: Google Ads, Expedia, Booking.com, Airbnb, VRBO, TripAdvisor 5. Automatic email Marketing 6. Built-in Point-of-Sale 7. Wifi Door Locks 8. Credit Card Processing 9. and much more! ResNexus quickly gets your business up and running with free setup, data import, and industry leading customer support! Come see for yourself how ResNexus can reduce your business costs by thousands of dollars!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Hospitality, channel manager and vacation rental operators

Audience

Independent Hotelier, Boutique Hotels, Campgrounds, Lodges, Resorts, Motels, Bed & Breakfasts, Vacational Rentals, and more!

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9 + 1% reservations per month
Free Version Not Supported
Free Trial Supported

Pricing

$20/month
ResNexus Pricing is based on services selected, industry, units/rooms and season.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 3.7 / 5
features 4.5 / 5
design 4.0 / 5
support 3.8 / 5

Reviews/Ratings

Overall 4.4 / 5
ease 4.3 / 5
features 4.7 / 5
design 4.5 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • - Incredibly responsive & knowledgeable support staff available via ticket or live chat - Unrivalled account management with a very strong focus on providing a good experience for the user - Guesty's product team are constantly responding to user feedback, improving and evolving features available based on our experience & needs - Quarterly Roadmaps are provided detailing a whole host of new features allowing us to plan for change - Managing guest correspondence across multiple channels is easy with Guesty's integrated inbox. Their strong relationship with top OTA's means we get the best integrated features, resulting in less work for our guest-facing team - Guesty has a whole host of automation designed to take the manual work out of arduous tasks such as auto-reviews, auto payments, and guest messages which gives us time to focus on the important stuff - Guesty has a library of 'Marketplace' partners, who are set up to integrate with Guesty. Every marketplace partner we have used has become invaluable to our operations, plus we get the perks of a Guesty user discount in some cases
  • Channel manager great calendar. The synchronized channels was good. Messaging good messaging tool. Integrations.
  • Superb company since day 1. They made the onboarding process super easy and straightforward and have offered excellent customer service since then. Guesty has enabled me to scale my business and has freed up time to allow me to think more strategically and provide a better experience for our customers.
  • On paper its good. Their sales people are amazing. But the product is buggy, and the lack of support makes it terrible. My management team hates Guesty.
  • I love how user friendly the software is mostly, a few others in my past are very difficult and long process of set up. I love the support I receive from my CSM! I do feel like it has helped my business grow and streamline.

Cons

  • - Guesty is expensive but you get what you pay for - Some advanced features are pay-walled, so if you want the works, costs can quickly add up
  • Accounting could be better for how much I spend. Damage protection too expensive. Support is mediocre. Guesty messaging team is not worth it. Guesty pay support is horrendous.
  • Genuinely hard to think of any cons. I suppose sometimes the communication from Guesty could be better when introducing new initiatives and software.
  • Hidden fees, they will bill you one penny then bill you a fee for not hitting their minimum. Then you will contact support who will ignore you. They robbed me with crazy setup fees and all sorts of weird fees they just charge without authorization. The accounting part of the software is a joke.
  • The training on accounting needs to be more in depth and longer than it was.

Pros & Cons from Real Users

Pros

  • Versatility incase of use. Multiple options and reminders. Love the library, makes training easy. In the cloud is awesome, can take bookings anywhere. Groups works well once you learn how to do it. The rest of the system is very intuitive.
  • ResNexus is a classier version of hotel.com or expedia. It gave me those same power but let me work with a third-party (and we both get emails at the same time.). Really impressed with the elegance of this booking engine.
  • Customer service is what sold us on ResNexus nearly 4 years ago and it has only gotten better. Prompt response to questions and immediate action when needed. having a dedicated representative makes it personal.
  • When I need help during the big freeze in Texas, I got it. I was unable to use my reservation service because the internet was down so I called support at Reservation Nexus and the agents made the adjustments for me. The cancelled reservations, sent emails, snd blocked dates for me. What a relief!
  • Always available- We have used them for years now it would never consider any other reservation service. They are extremely professional their website is seamless for a guest to make reservations and they are always available if you need to call them and they are quick with an answer in solving problems.

Cons

  • Needs a pop up to alert you when your mistakenly booking someone in the old year. It happens. It can't be that hard to put a phrase that says are you sure you want to do this? A little safety net would be helpful.
  • So far I've had only a positive experience. When I ran into trouble, I got tech support quickly. It was mostly a product of my not understanding how things worked at that time. Now I do.
  • None. The team responds to emails or calls immediately and provides the tools and support needed.
  • Nothing! The service was excellent, the agents responded quickly and all my questions were answered in a timely manner. I need to have reservations cancelled and emails sent to the guests snd that was done for me
  • None.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Guesty
Founded: 2014
United States
www.guesty.com

Company Information

ResNexus
Founded: 2004
United States
www.resnexus.com

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InReception

Categories

Categories

Campground Management Features

Asset Management Supported
Check-in / Check-out Supported
Multi-Location Supported
Online Booking Supported
Permit Management Not Supported
Point of Sale (POS) Supported
Rental Management Supported
Reservations Management Supported
Site Maps Not Supported
Utility Billing Not Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Not Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Channel Management Features

Campaign Management Supported
Channel Analytics Supported
Incentive Management Not Supported
Inventory Control Supported
Lead Management Supported
Opportunity Management Supported
Order Management Supported
Partner Management Supported
Product Management Not Supported
Reseller Management Not Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Not Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Supported
Single Property Supported
Vacation Rental Supported

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported

Campground Management Features

Asset Management Supported
Check-in / Check-out Supported
Multi-Location Supported
Online Booking Supported
Permit Management Not Supported
Point of Sale (POS) Supported
Rental Management Supported
Reservations Management Supported
Site Maps Supported
Utility Billing Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Reservations Features

Activities Booking Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Event Booking Features

Attendee Management Not Supported
Confirmation/Reminders Supported
Discount/Coupon Management Supported
Event Calendar Supported
Marketing Management Supported
Online Payments Supported
Online Registration Supported
Social Media Promotion Not Supported
Wait List Management Supported
Website Management Supported

Retail POS Systems Features

Barcode Scanning Supported
Commission Management Supported
Discount Management Supported
eCommerce Not Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Support Not Supported
Pricing Management Supported
Returns Tracking Not Supported
Sales Tracking Supported
Touch Screen Not Supported

Website Builder Features

Auto Update Supported
Content Import / Export Supported
Drag & Drop Supported
Invoices Supported
Landing Pages / Web Forms Supported
Newsletter Management Supported
Online Booking Supported
Online Store Builder Not Supported
Pre-built Templates Supported
Real Time Editing Supported
SEO Supported
Survey Builder Not Supported
White Label Not Supported

Integrations

Airbnb Supported
Booking.com Supported
Vrbo Supported
Agoda Supported
Aloware Supported
Authenticate.com Supported
Breezeway Supported
ChargeAutomation Supported
Cider Supported
Enso Connect Supported
EveryDoor Supported
Into Supported
Lightspeed Retail Not Supported
Lybra Assistant Supported
ProhostAI Supported
RemoteLock Supported
TIDY Supported
TallOrder Supported
Touch Stay Supported
Vikey Supported

Integrations

Airbnb Supported
Booking.com Supported
Vrbo Supported
Agoda Not Supported
Aloware Not Supported
Authenticate.com Not Supported
Breezeway Not Supported
ChargeAutomation Not Supported
Cider Not Supported
Enso Connect Not Supported
EveryDoor Not Supported
Into Not Supported
Lightspeed Retail Supported
Lybra Assistant Not Supported
ProhostAI Not Supported
RemoteLock Not Supported
TIDY Not Supported
TallOrder Not Supported
Touch Stay Not Supported
Vikey Not Supported
Claim Guesty and update features and information
Claim Guesty and update features and information
Claim ResNexus and update features and information
Claim ResNexus and update features and information