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About

Guesty is the all-in-one platform for hospitality businesses, catering to both newcomers and seasoned professionals alike. Whether you're just starting out or managing thousands of listings, our purpose-built technology and industry-wide expertise are here to support you every step of the way. With an R&D team of over 200 engineers driving innovation, Guesty empowers businesses to automate and optimize operations seamlessly. Our comprehensive suite of features, coupled with partnerships with 150+ industry leaders such as Airbnb, Vrbo, and Booking.com, ensures that you're equipped to thrive in the dynamic world of hospitality. Join the thousands of satisfied users worldwide and experience the transformative power of Guesty today. With 15 offices globally and a dedicated team of over 700 professionals, we're here to help you succeed.

About

Hospitable gives short-term rental hosts their valuable time back. Founded in 2016, Hospitable makes short-term hosting trivial for over 10,000 customers. Hospitable’s tools allow hosts to automate the most time-consuming elements of hosting, and their content and community educate investors on how to grow their short-term rental returns. Hospitable allows hosts to build their own direct booking website with all the features that you would find in a 3rd party OTA, as well as allowing them to integrate with popular 3rd party online travel agencies (Airbnb, Vrbo, and Booking.com). Benefits: - Win more bookings by offering an excellent experience to your guests. - Get more and better reviews by automating the process. - Respond to guests’ questions instantly without moving a finger. - Win your time from routine by automating team management tasks. - Forget about double bookings and other cross-platform issues.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Hospitality, channel manager and vacation rental operators

Audience

For rental property owners and managers using direct booking websites, Airbnb, Vrbo, and/or Booking.com who want to be more efficient and win back their time from routine tasks.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9 + 1% reservations per month
Free Version Not Supported
Free Trial Supported

Pricing

$40 per month
14 days free, then our base flat fee covers the first 2 properties.

After the first 2, pay only for properties where a check-in occurred in the past 30 days.

No other fees, cancel anytime.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 3.7 / 5
features 4.5 / 5
design 4.0 / 5
support 3.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 4.0 / 5
design 4.5 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • - Incredibly responsive & knowledgeable support staff available via ticket or live chat - Unrivalled account management with a very strong focus on providing a good experience for the user - Guesty's product team are constantly responding to user feedback, improving and evolving features available based on our experience & needs - Quarterly Roadmaps are provided detailing a whole host of new features allowing us to plan for change - Managing guest correspondence across multiple channels is easy with Guesty's integrated inbox. Their strong relationship with top OTA's means we get the best integrated features, resulting in less work for our guest-facing team - Guesty has a whole host of automation designed to take the manual work out of arduous tasks such as auto-reviews, auto payments, and guest messages which gives us time to focus on the important stuff - Guesty has a library of 'Marketplace' partners, who are set up to integrate with Guesty. Every marketplace partner we have used has become invaluable to our operations, plus we get the perks of a Guesty user discount in some cases
  • Channel manager great calendar. The synchronized channels was good. Messaging good messaging tool. Integrations.
  • Superb company since day 1. They made the onboarding process super easy and straightforward and have offered excellent customer service since then. Guesty has enabled me to scale my business and has freed up time to allow me to think more strategically and provide a better experience for our customers.
  • On paper its good. Their sales people are amazing. But the product is buggy, and the lack of support makes it terrible. My management team hates Guesty.
  • I love how user friendly the software is mostly, a few others in my past are very difficult and long process of set up. I love the support I receive from my CSM! I do feel like it has helped my business grow and streamline.

Cons

  • - Guesty is expensive but you get what you pay for - Some advanced features are pay-walled, so if you want the works, costs can quickly add up
  • Accounting could be better for how much I spend. Damage protection too expensive. Support is mediocre. Guesty messaging team is not worth it. Guesty pay support is horrendous.
  • Genuinely hard to think of any cons. I suppose sometimes the communication from Guesty could be better when introducing new initiatives and software.
  • Hidden fees, they will bill you one penny then bill you a fee for not hitting their minimum. Then you will contact support who will ignore you. They robbed me with crazy setup fees and all sorts of weird fees they just charge without authorization. The accounting part of the software is a joke.
  • The training on accounting needs to be more in depth and longer than it was.

Pros & Cons from Real Users

Pros

  • - Customer service - Interface is intuitive and continues to improve - Saves a TON of time by automating all the tedious tasks of managing your listing - Keeps our listings relevant and up to date, allowing us to appear more in search results
  • The possibility to filter the messages per daily check-in and check-out.

Cons

  • - In the beginning, the set up took a little bit of time, however the was time well spent and customer service responded very quickly when we came across any questions
  • The modification of messages per unit.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Guesty
Founded: 2014
United States
www.guesty.com

Company Information

Hospitable
Founded: 2016
United States
hospitable.com

Alternatives

Smoobu

Smoobu

Smoobu GmbH

Alternatives

Smoobu

Smoobu

Smoobu GmbH
Little Hotelier

Little Hotelier

SiteMinder
inReception

inReception

InReception

Categories

Categories

Vacation Rental Supported

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported

Campground Management Features

Asset Management Supported
Check-in / Check-out Supported
Multi-Location Supported
Online Booking Supported
Permit Management Not Supported
Point of Sale (POS) Supported
Rental Management Supported
Reservations Management Supported
Site Maps Not Supported
Utility Billing Not Supported

Channel Management Features

Campaign Management Supported
Channel Analytics Supported
Incentive Management Not Supported
Inventory Control Supported
Lead Management Supported
Opportunity Management Supported
Order Management Supported
Partner Management Supported
Product Management Not Supported
Reseller Management Not Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Not Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Supported
Single Property Supported
Vacation Rental Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Not Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Not Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Not Supported
Reservations Management Supported
Vendor Management Not Supported
Work Order Management Supported

Integrations

Airbnb Supported
KeyNest Supported
Lynx Supported
PriceLabs Supported
ProhostAI Supported
StayFi Supported
SuiteOp Supported
Topkey Supported
Touch Stay Supported
VRTrust Supported
Vrbo Supported
Agoda Supported
Aidaptive Supported
Beyond Supported
Cider Supported
Duve Supported
EZcare Supported
Operto Teams Supported
RemoteLock Supported
Stripe Supported

Integrations

Airbnb Supported
KeyNest Supported
Lynx Supported
PriceLabs Supported
ProhostAI Supported
StayFi Supported
SuiteOp Supported
Topkey Supported
Touch Stay Supported
VRTrust Supported
Vrbo Supported
Agoda Not Supported
Aidaptive Not Supported
Beyond Not Supported
Cider Not Supported
Duve Not Supported
EZcare Not Supported
Operto Teams Not Supported
RemoteLock Not Supported
Stripe Not Supported
Claim Guesty and update features and information
Claim Guesty and update features and information
Claim Hospitable and update features and information
Claim Hospitable and update features and information