Guesty

Guesty

4.0 out of 5 stars
Guesty Heroes PMS

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Guesty:

About

Guesty is the all-in-one platform for hospitality businesses, catering to both newcomers and seasoned professionals alike. Whether you're just starting out or managing thousands of listings, our purpose-built technology and industry-wide expertise are here to support you every step of the way. With an R&D team of over 200 engineers driving innovation, Guesty empowers businesses to automate and optimize operations seamlessly. Our comprehensive suite of features, coupled with partnerships with 150+ industry leaders such as Airbnb, Vrbo, and Booking.com, ensures that you're equipped to thrive in the dynamic world of hospitality. Join the thousands of satisfied users worldwide and experience the transformative power of Guesty today. With 15 offices globally and a dedicated team of over 700 professionals, we're here to help you succeed.
Heroes PMS:

About

Heroes PMS is a cloud-based property management system for independent hotels, guesthouses, hostels, bed-and-breakfasts and vacation rentals. It brings reservations, room inventory, a drag-and-drop planning calendar and front-desk workflows together with housekeeping, tasks and guest messaging. The platform offers a direct booking website, a channel manager that synchronizes rates and availability with online travel agencies, payment options, reporting and tools for managing multiple properties. Staff can use companion iOS and Android apps to review bookings, check guests in and handle operational work away from a desk. A free plan covers one property and up to 10 rooms, with paid monthly options for additional capabilities. The interface is available in 14 languages.
Guesty:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Heroes PMS:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Guesty:

Audience

Hospitality, channel manager and vacation rental operators
Heroes PMS:

Audience

Independent hotels, guesthouses, hostels and vacation rentals — small to mid-size properties that want an all-in-one PMS with public pricing.
Guesty:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Heroes PMS:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Guesty:

API

Offers API Not Supported
Heroes PMS:

API

Offers API Supported
Guesty:

Screenshots and Videos

Heroes PMS:

Screenshots and Videos

Guesty:

Pricing

$9 + 1% reservations per month
Free Version Not Supported
Free Trial Supported
Heroes PMS:

Pricing

$0
The Free plan covers one property with up to 10 rooms and one user. Paid plans and optional modules are priced by room count; monthly billing is available, with other billing terms also offered.
Free Version Supported
Free Trial Supported
Guesty:

Reviews/Ratings

Overall 4.0 / 5
ease 3.7 / 5
features 4.5 / 5
design 4.0 / 5
support 3.8 / 5
Heroes PMS:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Guesty:

Pros & Cons from Real Users

Pros

  • - Incredibly responsive & knowledgeable support staff available via ticket or live chat - Unrivalled account management with a very strong focus on providing a good experience for the user - Guesty's product team are constantly responding to user feedback, improving and evolving features available based on our experience & needs - Quarterly Roadmaps are provided detailing a whole host of new features allowing us to plan for change - Managing guest correspondence across multiple channels is easy with Guesty's integrated inbox. Their strong relationship with top OTA's means we get the best integrated features, resulting in less work for our guest-facing team - Guesty has a whole host of automation designed to take the manual work out of arduous tasks such as auto-reviews, auto payments, and guest messages which gives us time to focus on the important stuff - Guesty has a library of 'Marketplace' partners, who are set up to integrate with Guesty. Every marketplace partner we have used has become invaluable to our operations, plus we get the perks of a Guesty user discount in some cases
  • Channel manager great calendar. The synchronized channels was good. Messaging good messaging tool. Integrations.
  • Superb company since day 1. They made the onboarding process super easy and straightforward and have offered excellent customer service since then. Guesty has enabled me to scale my business and has freed up time to allow me to think more strategically and provide a better experience for our customers.
  • On paper its good. Their sales people are amazing. But the product is buggy, and the lack of support makes it terrible. My management team hates Guesty.
  • I love how user friendly the software is mostly, a few others in my past are very difficult and long process of set up. I love the support I receive from my CSM! I do feel like it has helped my business grow and streamline.

Cons

  • - Guesty is expensive but you get what you pay for - Some advanced features are pay-walled, so if you want the works, costs can quickly add up
  • Accounting could be better for how much I spend. Damage protection too expensive. Support is mediocre. Guesty messaging team is not worth it. Guesty pay support is horrendous.
  • Genuinely hard to think of any cons. I suppose sometimes the communication from Guesty could be better when introducing new initiatives and software.
  • Hidden fees, they will bill you one penny then bill you a fee for not hitting their minimum. Then you will contact support who will ignore you. They robbed me with crazy setup fees and all sorts of weird fees they just charge without authorization. The accounting part of the software is a joke.
  • The training on accounting needs to be more in depth and longer than it was.
Guesty:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Heroes PMS:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Guesty:

Company Information

Guesty
Founded: 2014
United States
www.guesty.com
Heroes PMS:

Company Information

Heroes PMS
Founded: 2024
France
www.heroespms.com
Guesty:

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Guesty:

Categories

Heroes PMS:

Categories

Guesty:

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Not Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Campground Management Features

Asset Management Supported
Check-in / Check-out Supported
Multi-Location Supported
Online Booking Supported
Permit Management Not Supported
Point of Sale (POS) Supported
Rental Management Supported
Reservations Management Supported
Site Maps Not Supported
Utility Billing Not Supported

Channel Management Features

Campaign Management Supported
Channel Analytics Supported
Incentive Management Not Supported
Inventory Control Supported
Lead Management Supported
Opportunity Management Supported
Order Management Supported
Partner Management Supported
Product Management Not Supported
Reseller Management Not Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Not Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Supported
Single Property Supported
Vacation Rental Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported
Guesty:

Integrations

Agoda Supported
Airbnb Supported
Booking.com Supported
Stripe Supported
Vrbo Supported
Authenticate.com Supported
AutoRank Supported
Beyond Supported
Chekin Supported
Expedia Not Supported
Hostelworld Not Supported
Into Supported
Lybra Assistant Supported
StayFi Supported
TIDY Supported
TallOrder Supported
Telegram Not Supported
TurnMyRental Supported
Vikey Supported
msg2ai Supported
Heroes PMS:

Integrations

Agoda Supported
Airbnb Supported
Booking.com Supported
Stripe Supported
Vrbo Supported
Authenticate.com Not Supported
AutoRank Not Supported
Beyond Not Supported
Chekin Not Supported
Expedia Supported
Hostelworld Supported
Into Not Supported
Lybra Assistant Not Supported
StayFi Not Supported
TIDY Not Supported
TallOrder Not Supported
Telegram Supported
TurnMyRental Not Supported
Vikey Not Supported
msg2ai Not Supported
Guesty:
Claim Guesty and update features and information
Claim Guesty and update features and information
Heroes PMS:
Claim Heroes PMS and update features and information
Claim Heroes PMS and update features and information