GuestTracker

GuestTracker

TCS Systems Inc.
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About

Guest Tracker Software offers a number of product features to help you manage your campground, RV park, lodge, state or provincial park, or marina in a way that works best for you. Product Features: Reservation & Activity Chart, Online Campground Booking Engine, Payment Processing Solution, Online Travel Agent (OTA), Booking Software, Point of Sale, and Guest Tracker Cloud Our campground reservation system uses a functional and well-designed unit chart to assist guests with reservations. Guests can book cabins, RV lots, marina slips, or campsites, selecting for full or partial hookups. In addition, guests can book over the phone, on their home computer, or on a mobile device—whatever is most convenient. The easy-to-use setup allows you to create seasonal rates, day rates, and camp packages. Providing a reservation quote to potential campers becomes a walk in the park. Applications: Campgrounds RV Parks State & Provincial Parks Lodge & Marina.

About

RoverPass offers RV parks and campgrounds the best Central Reservation System tools and powers the largest RV park and campground marketplace. Our reservation management software is perfect for managing, tracking, and optimizing all your business needs via cloud-based booking software. Park owners can accept reservations online or over the phone and track availability all in one location. RoverPass also powers the next great travel marketplace which allows travelers to search for and book RV sites or campgrounds for their next vacation. Our extensive partner network also drive increased bookings and revenue for campground and RV park owners! At a glance RoverPass provides: >Complete, customizable reservation & guest management system >World’s largest RV park & campground Marketplace >Online General Store to process all sales in one place >Manage any type of long term stay >Channel management so you can keep track of your OTAs in one location.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

All types of lodging facilities including hotels, resorts, state parks & campgrounds, universities, hospitals, government and Armed Forces facilities.

Audience

RV park and campground owners

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$750 one-time fee
Free Version Not Supported
Free Trial Supported

Pricing

$3.5 per reservation
No monthly fees or worrying about charges during your off season. You pay $3.5 per reservation plus taxes.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.6 / 5
design 4.6 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Ease of use for our staff and for our guests. Also, great interface and easy to understand for new staff. Integrated well with our website.
  • Many RV campgrounds don't take credit cards. RoverPass makes that possible. Helps campers that don't carry cash with them.
  • Before we started using RoverPass campsite, cabin booking and event bookings website, our phone was constantly ringing for reservations. You couldn’t eat with family and sometimes at midnight without the phone ringing. RoverPass set us up a website for our customers to book all these things, as well as, agree to waiver liability. It is a easy system to learn. We get the list of bookings online and the money goes into our account. No more taking credit cards over square. The small fee per booking is so cheap and the good part about it, is it’s passed onto the customer. People are used to paying small fees for these type of services. I thought I would get complaints about that but none so far. RoverPass personal has always been there for us. Easy to reach and a pleasure to talk to. Thank you RoverPass!!
  • I like the easy way to send an invoice to those who are website impaired. We have received about 600 reservations for this year with minimal problems. Easy to refund, too. I REALLY like the speed that I can get questions answered when I run into a problem. Bottom line - I love this and will continue to use RoverPass.
  • -Great customer service & team -It was easy to install onto our website -Team is willing to listen to our feedback and suggestions -Customers are booking easily with it, for the most part -Has nice layout of photos and information -No monthly fee to the campground/park owner

Cons

  • Nothing so far it is everything we had hoped for and more.
  • Hefty fees added to campground fees. Not easy to refund camper fees and they don't get user fees refunded.
  • The only con I have found is that I have been unable to get the interact campsite map going and that is my fault because I haven’t sent it yet to RoverPass.
  • I wish people could book multiple sites at once for clubs, groups.
  • -Confusing for customers to know what size rig to put in and what size sites correlates with their rig *this has been our biggest issue -Customers cannot change/edit their reservation on their own, it has to be done by your team/employees -Search engine is very specific by location

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

TCS Systems Inc.
Founded: 1986
United States
www.guesttracker.com

Company Information

RoverPass
Founded: 2014
United States
software.roverpass.com

Alternatives

Alternatives

Firefly Reservations

Firefly Reservations

Aerocode Software LLC
GuestTracker

GuestTracker

TCS Systems Inc.

Categories

Camp Management Supported
Marine Supported

Categories

Camp Management Supported
Point of Sale Supported
Reservations Supported

Camp Management Features

Attendance Management Supported
Billing & Invoicing Supported
Customer Management Supported
Food Service Management Supported
For Campgrounds Supported
For Summer Camps Not Supported
Medical Management Not Supported
Online Registration Not Supported
Parent Portal Not Supported
Program Management Not Supported
Registration Management Supported
Scheduling Supported
Staff Management Supported

Campground Management Features

Asset Management Supported
Check-in / Check-out Supported
Multi-Location Not Supported
Online Booking Supported
Permit Management Not Supported
Point of Sale (POS) Supported
Rental Management Not Supported
Reservations Management Supported
Site Maps Not Supported
Utility Billing Supported

Marine Features

Accounting Management Supported
Ballast Table Not Supported
Barcodes Not Supported
Boat Maintenance Not Supported
Manufacturing/Supplier Pricebooks Not Supported
Marina Management Supported
Maritime Crew Management Not Supported
Routing Not Supported
Scheduling Supported
Storage Management Supported

Camp Management Features

Attendance Management Not Supported
Billing & Invoicing Supported
Customer Management Supported
Food Service Management Not Supported
For Campgrounds Supported
For Summer Camps Not Supported
Medical Management Not Supported
Online Registration Supported
Parent Portal Not Supported
Program Management Not Supported
Registration Management Supported
Scheduling Not Supported
Staff Management Not Supported

Campground Management Features

Asset Management Supported
Check-in / Check-out Supported
Multi-Location Supported
Online Booking Supported
Permit Management Supported
Point of Sale (POS) Supported
Rental Management Supported
Reservations Management Supported
Site Maps Supported
Utility Billing Not Supported

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Not Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Not Supported
eCommerce Integration Not Supported
Electronic Signature Not Supported
Gift Card Management Not Supported
Loyalty Program Not Supported
Multi-Location Not Supported
Restaurant POS Not Supported
Retail POS Supported
Returns Management Not Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Not Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Not Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Integrations

QuickBooks Online Supported
Callture Supported
Mailchimp Not Supported
Microsoft Word Supported
Wave RMS Supported

Integrations

QuickBooks Online Supported
Callture Not Supported
Mailchimp Supported
Microsoft Word Not Supported
Wave RMS Not Supported
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