GuestRez

GuestRez

Megasys
+
+

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About

This is the main online booking product used for booking guest rooms, lodges, cabins, cottages, etc. With this product, you can book individual or group reservations, as well as allow discount rates, when applicable. Typically, this product is based on transactions, which allow for seasonality. This means, the product is offered as part of the core product, but to supplement the support of the product, there is a transaction fee associated with each reservation booked online. This fee covers the monthly support of this product, which can be recouped during the reservation process by incorporating a ‘resort fee’ within Portfolio HMS®. As part of an add-on service, Portfolio HMS® provides a way for your guest to book online reservations with GuestRez®. Portfolio HMS® controls all the accommodations, pricing, and availability. When setting up room types, rates, market codes, group codes, the property determines on a case-by-case basis what can be booked by the guest.

About

High Trek POS is an all-in-one reservation, ticketing, point-of-sale, digital waiver, and customer management platform built for attractions and experience-based businesses. Manage online bookings, walk-up sales, group events, memberships, gift cards, waivers, merchandise, food and beverage, cash drawers, facility capacity, and resource scheduling from one connected system. Our group sales and CRM tools help teams manage inquiries, quotes, reservation holds, payments, automated follow-ups, and complex corporate or private events. Built-in email and SMS communication keeps guests informed and helps convert more inquiries into confirmed reservations. High Trek POS also offers customer self-service tools, centralized reporting, QuickBooks integration, and a single customer database across every sales channel. One platform to simplify operations, improve the guest experience, and grow revenue.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotels and accommodation companies looking for an online booking solution to manage individual and group reservations

Audience

Entertainment, tour operators, and activity Companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

As low as 0.7% of sales.
No Contract, Pay as you go, no setup fees.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • One-stop shop for end users to book online, pay, and complete waiver requirements. An intuitive backend to build new products, check-in guests, book walk-ups, and process payments. Integrates easily with our website, receipt printing hardware, and credit card processing hardware. Excellent customer service!
  • Ability to adjust orders, ease to train staff, and overall flow of the system. The system has combined many services we used to use.
  • 1-stop POS. High Trek handles our transactions locally and online, reservations, waivers and season passes. They receive feedback very well and work to clean up processes and improve both the customer experience and our guest experience all the time.
  • The integrated communication tools and texting features for reservations are terrific! This is an all-in-one solution.
  • It's easy to use. They are constantly improving adding features and updates. They listen to customer feedback and add features based on that feedback.

Cons

  • No repository of backend training videos or quick reference guides.
  • Inventory management isn't ideal. This isn't a deal breaker for us but isn't optimal to do workarounds.
  • It is our goal to only have to use 1 POS for all aspects of our business and HTP is working to improve the functions of their platform for F&B. It does not flow as smoothly as F&B-specific platforms.
  • The design could be improved - they go feature, first.
  • I'd like it to have a report writer instead of loading into excel.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Megasys
United States
megasyshms.com/guestrez/

Company Information

High Trek POS
Founded: 2017
United States
www.hightrekpos.com

Alternatives

rGuest Book

rGuest Book

Agilysys

Alternatives

GuestTracker

GuestTracker

TCS Systems Inc.
Easy WebRez

Easy WebRez

Gracesoft
FuseMetrix

FuseMetrix

FuseMetrix Group
Pronto

Pronto

Assunta Technologies
aReservation

aReservation

Indexic
aWaiver

aWaiver

Indexic

Categories

Categories

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Event Booking Features

Attendee Management
Confirmation/Reminders
Discount/Coupon Management
Event Calendar
Marketing Management
Online Payments
Online Registration
Social Media Promotion
Wait List Management
Website Management

Ticketing Features

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

Waiver Features

Customizable Templates
Data Export
Online Signing
QR Codes
Searchable Database
Status Tracking
Waiver Kiosk

Integrations

Fivestars
Fotaflo
GoHighLevel
Heartland Payment Processing
Megasys Portfolio HMS
QuickBooks Online
Sabre Red 360
Shift4

Integrations

Fivestars
Fotaflo
GoHighLevel
Heartland Payment Processing
Megasys Portfolio HMS
QuickBooks Online
Sabre Red 360
Shift4
Claim GuestRez and update features and information
Claim GuestRez and update features and information
Claim High Trek POS and update features and information
Claim High Trek POS and update features and information