GrooveGroove Networks
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Related Products
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About
Groov is a workplace science platform that collects passive and active data from the digital tools your team already uses and turns that into real-time insights to help managers and leaders act before issues escalate. It ingests communication patterns, usage metrics, feedback, and behavior signals, applies behavioral science and generative AI to compute metrics like the Groov Index, and detects anomalies, engagement zones, and hidden risks. It then delivers tailored suggestions and prompts into managers’ workflows so they can support team resilience, optimize performance, and close the loop between insights and action. Groov also offers role-based visibility for executives, contextual microlearning and personalized support, workshops and coaching, and integrates across systems to deepen insight while maintaining enterprise-grade security, encryption, and compliance.
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About
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove. Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. Groove enables your support team to seamlessly deliver customer needs faster and more efficiently. Add internal notes to your conversations to have private discussions with your teammates. Easily see if somebody is already replying to a conversation to avoid embarrassing double replies. By assigning conversations to specific team members, it’s always clear who is responsible for what.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
HR, people operations, and leadership teams in need of a tool to natively embed data-driven people insights into daily workflows
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Audience
Small businesses looking for a powerful Help Desk solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$12 per user per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGroov
Founded: 2018
New Zealand
www.groovnow.com
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Company InformationGroove Networks
Founded: 2013
United States
www.groovehq.com
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
HubSpot CRM
Salesforce
Slack
Benchmark Email
Checkr
Delighted
Elite EXTRA
Facebook
FormKeep
HubSpot Marketing Hub
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Integrations
HubSpot CRM
Salesforce
Slack
Benchmark Email
Checkr
Delighted
Elite EXTRA
Facebook
FormKeep
HubSpot Marketing Hub
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