Groove

Groove

Groove Networks
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About

Groov is a workplace science platform that collects passive and active data from the digital tools your team already uses and turns that into real-time insights to help managers and leaders act before issues escalate. It ingests communication patterns, usage metrics, feedback, and behavior signals, applies behavioral science and generative AI to compute metrics like the Groov Index, and detects anomalies, engagement zones, and hidden risks. It then delivers tailored suggestions and prompts into managers’ workflows so they can support team resilience, optimize performance, and close the loop between insights and action. Groov also offers role-based visibility for executives, contextual microlearning and personalized support, workshops and coaching, and integrates across systems to deepen insight while maintaining enterprise-grade security, encryption, and compliance.

About

Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove. Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. Groove enables your support team to seamlessly deliver customer needs faster and more efficiently. Add internal notes to your conversations to have private discussions with your teammates. Easily see if somebody is already replying to a conversation to avoid embarrassing double replies. By assigning conversations to specific team members, it’s always clear who is responsible for what.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

HR, people operations, and leadership teams in need of a tool to natively embed data-driven people insights into daily workflows

Audience

Small businesses looking for a powerful Help Desk solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$12 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Groov
Founded: 2018
New Zealand
www.groovnow.com

Company Information

Groove Networks
Founded: 2013
United States
www.groovehq.com

Alternatives

Alternatives

Groove

Groove

Clari
Groove

Groove

Clari
GroovePacker

GroovePacker

Groove Industries
Groove

Groove

Groove Networks
GroovePacker

GroovePacker

Groove Industries

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

HubSpot CRM
Salesforce
Slack
Benchmark Email
Checkr
Delighted
Elite EXTRA
Facebook
FormKeep
HubSpot Marketing Hub
JustCall
LeadMaster
LinkedIn Sales Navigator
Microsoft Office 2024
NICE Workforce Management (WFM)
Robly
Slaask
Zendesk
monday.com

Integrations

HubSpot CRM
Salesforce
Slack
Benchmark Email
Checkr
Delighted
Elite EXTRA
Facebook
FormKeep
HubSpot Marketing Hub
JustCall
LeadMaster
LinkedIn Sales Navigator
Microsoft Office 2024
NICE Workforce Management (WFM)
Robly
Slaask
Zendesk
monday.com
Claim Groov and update features and information
Claim Groov and update features and information
Claim Groove and update features and information
Claim Groove and update features and information