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About

GoFax is Australia's #1 rated, secure, reliable and easy-to-use online fax and SMS platform. Bring your fax online, any device, anytime, anywhere. With advanced options to send and receive fax and SMS using the online platform, direct from email, desktop and mobile app, API integration and more. Industry compliant, Government accredited and nbn ready solution. Best-in-class security, data sovereigntya and encryption. Powering Medical, Legal, Government, Financial and other sectors. Send and receive faxes and SMS online, via email, app, API integration and more. Industry compliant, Government accredited. Best-in-class security, data sovereignty and encryption. Access our secure, reliable and feature packed Fax API / SMS API to make integrations with existing software and workflows a breeze. GoFax® provides premium quality and reliability ISDN business grade online faxing services and SMS. We guarantee higher service up-time than any other online fax provider.

About

#1 rated HIPAA Compliant Fax Service. 100% cloud based. No hardware required. We can port your existing fax number or give you a new number (toll free available as well). HIPAA COMPLIANT FAX Secure, HIPAA compliant, cloud based fax server solution that enables users to send and receive high volume fax. FAX API We've done hundreds of HIPAA compliant API integrations for some of the largest healthcare companies in the world. When you choose WestFax we will provide a dedicated API programmer to help you every step of the way. If you're looking for Fax API integration, High Volume Broadcast Fax, Fax to e-mail or any other fax solution, WestFax is here to help.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies that want a business grade online fax and SMS services solution

Audience

Organizations of all sizes

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9.95 per user per month
Annually
Free Version Not Supported
Free Trial Not Supported

Pricing

$0.01
High volume users pay as low as $.01 per page.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Works direct from email - sending and receiving. Easy to integrate with our printers. Easy to manage online using the GoFax Portal. Reliable!

Cons

  • No real cons to be honest. It works exactly as expected and has a comprehensive dashboard so you know exactly what the status of your account is.

Pros & Cons from Real Users

Pros

  • Inexpensive and easy to set up. I have nothing else positive to say. It is inexpensive and it is easy to set up.
  • Simple, straight forward API interfaces that are easy to integrate.
  • My number porting experience was truly superior compared to the previous company that was servicing us.
  • Super easy to integrate. They have live staff in the US to help users integrate. The service is also HIPAA Compliant which is awesome.
  • Ease of use. Easy to port our number. Nice people to work with. Clear faxes with no fuzzy images. HIPAA Compliant.

Cons

  • If a fax fails, you cannot re-send; must build new. It does not ask you to add a Contact automatically. It is difficult to move faxes to other folders Your view of faxes you send or receive lists numbers only rather than Contact name so you waste a lot of time peeking through multiple faxes to go back to one you previously want. Thus far, Customer Service has not had any answers we need. A person answers, does not identify themself then seems to be fumbling around same as me.
  • Some support issues to begin with, but they have just stood up a new and better support portal. Very helpful.
  • My prior carrier made it difficult to release my number, but WestFax assisted me throughout the process. Bringing my fax number over was important to ensure that we stayed available for our customers.
  • We didn't have any problems at all. I'll update if we experience any.
  • Nothing we didn't like about the service. Works great.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

GoFax
Founded: 2010
Australia
www.gofax.com.au

Company Information

WestFax
Founded: 1999
Denver, Colorado
westfax.com

Alternatives

Alternatives

eFax Corporate

eFax Corporate

Consensus Cloud Solutions Inc
Fax.Plus

Fax.Plus

Alohi
eFax Corporate

eFax Corporate

Consensus Cloud Solutions Inc

Categories

Fax Server Supported
SMS API Supported

Categories

Fax Server Supported
HIPAA Compliance Supported
Online Fax Supported

Fax Server Features

Archiving & Retention Supported
Automated Routing Supported
Delivery Management Supported
Email to Fax Supported
Fax to Email Supported
FoIP Supported
Whitelisting / Blacklisting Not Supported

Fax Server Features

Archiving & Retention Not Supported
Automated Routing Supported
Delivery Management Supported
Email to Fax Supported
Fax to Email Supported
FoIP Not Supported
Whitelisting / Blacklisting Not Supported

Online Fax Features

Alerts / Notifications Supported
Cloud Storage Supported
Electronic Signature Supported
Fax via Email Supported
HIPAA Compliant Supported
Large File Support Supported
Local Phone Numbers Supported
Mobile Access Supported
Toll Free Numbers Supported

Integrations

EpicCare EMR Not Supported
LabCollector LIMS/ELN Not Supported
Oracle Health Ambulatory EHR Not Supported
Oracle Health Pharmacy Not Supported
ScriptPro SP Central Not Supported

Integrations

EpicCare EMR Supported
LabCollector LIMS/ELN Supported
Oracle Health Ambulatory EHR Supported
Oracle Health Pharmacy Supported
ScriptPro SP Central Supported
Claim GoFax and update features and information
Claim GoFax and update features and information
Claim WestFax and update features and information
Claim WestFax and update features and information