Gearco

Gearco

Gearco, Inc.
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About

Gearco develops products to enable owners and their teams to manage guest operations, drive revenue, and control risk for long-term true extended stay properties. We think of Gearco as a well-oiled machine built on the strength of dedicated team members who are experts at product delivery, industry knowledge, and solutions. Your front-desk will be able to handle your day-to-day business functions like property revenue collection, customer transactions, security control, inventory management, maintenance tasks, tax tracking, daily audits, and more. You'll be able to remotely manage from anywhere in the cloud. - Manage small to 1,000+ rooms with one or more properties. - Use our enterprise platform for any property size or count. - Need a system that handles various markets or hybrid properties. - Keep life-long and multi-stay history to truly track guest activity. - Increase your revenue with flexible dynamic rates and online channel management.

About

Meet RoomRaccoon, the leading hotel management system for independent hotels. RoomRaccoon’s all-in-one hotel management platform empowers hoteliers with all the tools they need to maximize revenue, streamline operations, and delight guests at the click of a button. With RoomRaccoon, hotels can say goodbye to complex integrations and access a property management system, channel manager, booking engine and payment platform – all in one place! RoomRaccoon knows that each property is one-of-a-kind, and with its extensive application marketplace, hotels can easily integrate with their favorite tools to create a truly tailored hotel management system that works for them. Try it for free for 14 days.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For True Extended Stay Properties

Audience

RoomRaccoon is made for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$2.00/room
Pricing based on number of units and added features. System enhancements and special feature requests at no additional cost.
Free Version
Free Trial

Pricing

$180
Price dependent on the number of rooms and RoomRaccoon subscription tier.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 3.3 / 5
design 4.3 / 5
support 2.7 / 5

Pros & Cons from Real Users

Pros

  • PMS part is very functional and smart. A lot of small features which makes you love working with it. Teaching the PMS to anybody goes fast. It's a good pms for small hotels.
  • Easy drag and drop dashboard. Online check-in with Upsell and Yield management tools. Easy to manage and automated ADR growth.
  • Design is appealing but expensive. Their sales pitch is incredible and then you just faced with a PMS that doesn't work.

Cons

  • Managing group reservations is a challenge, as a single reservation can hold multiple rooms however only has 1 check-in and check-out date. Their solution is connecting multiple reservations; however, this approach is complicated and lacks effective organization. The channel manager lacks the capability to 'close' rooms. RaccoonPay charges high commissions and does not offer direct integration with payment providers. Especially for VCC. While customer support is generally amicable, it falls short when confronted with more complex issues. Moreover, we have experienced several connectivity issues, mainly caused by incorrect mapping—a responsibility not attributed to the hotelier side. There are a lot more details not worth mentioning. But a lot of details also make a mountain of frustration :)
  • Weekend support hours not available, not the worst, but emergencies do come up.
  • A product that can't do basics. They will not take ownership for the faults of the system. Rates updates, you are limited to rate changes per hour/daily, meaning you can never know when they will block you to do rate/restrictions/availability changes. Reports, there isn't one report that gives you correct data Support, they don't understand the product, and they will always make like you don't understand the PMS, never their fault. The support team always says they are working on fixing an issue and will never get back to you.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Gearco, Inc.
Founded: 1996
United States
www.gear.co

Company Information

RoomRaccoon
Founded: 2017
Netherlands
roomraccoon.com

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OnRes

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Hotel Superhero

Hotel Superhero

Ruptub Solutions Pvt Ltd

Categories

Categories

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hostel Management Features

Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Reservations Management

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Vacation Rental Features

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Integrations

SiteMinder
AFAS Software
Airbnb
Akia
CHIDESK
ChargeAutomation
DATEV
Duve
Expedia
GuestCentric
Inn-Flow
Jamezz
RevControl
Salto
SnelStart
Xero
happyhotel
iVvy Event Management
iVvy Venue Management
unTill

Integrations

SiteMinder
AFAS Software
Airbnb
Akia
CHIDESK
ChargeAutomation
DATEV
Duve
Expedia
GuestCentric
Inn-Flow
Jamezz
RevControl
Salto
SnelStart
Xero
happyhotel
iVvy Event Management
iVvy Venue Management
unTill
Claim Gearco and update features and information
Claim Gearco and update features and information
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Claim RoomRaccoon and update features and information