GLPI vs. Sonetel Comparison


GLPI TECLIB	Sonetel	+	+
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About GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge and frequently asked questions 7. Statistics and reports 8. Profound integration 9. Android-based devices inventory	About Phone Numbers Worldwide + Customer Chat + Team Communication, in a single Free App. Have your own local phone number in any city or country worldwide. Showing a local number to visitors at your web site increases trust and sales. You can get it for free if you also use our free chat function at your website. Otherwise prices start at $1.79/month. Incoming calls can be answered for free in our new apps or be forwarded anywhere worldwide at the cost of a local call. We believe that globalization and entrepreneurship are the key drivers for making this planet a better place. By empowering entrepreneurs in the most remote corners of the world, with a communication solutions that remove distance and levels the playing field, we hope to contribute to this progress. About 170,000 out of those that have signed up – across 170 countries – have also become paying customers.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT departments	Audience Companies of all sizes interested in virtual phone numbers, customer chat, and team communication in a single free app
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing €19/month/user Free Version Free Trial	Pricing $0 Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 4.6 / 5 features 4.5 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information TECLIB Founded: 2009 France glpi-project.org	Company Information Sonetel Founded: 2005 Sweden sonetel.com
Alternatives Device42 Device42, A Freshworks Company	Alternatives TollFreeForwarding
Flottix	DIDVN
iTop Combodo	FlyNumber
Alloy Navigator Alloy Software	Global Call Forwarding
VIZOR Vector Networks View All	MightyCall View All
Categories CMDB Configuration Management Data Center Management Help Desk Issue Tracking IT Asset Management IT Service ITSM License Management Live Chat Service Desk	Categories Business Phone Systems Live Chat Second Phone Number SIP Trunk Team Chat Team Communication Telephony Virtual Phone Number
Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Configuration Management Features Access Control / Permissions Application Deployment Automated Provisioning Infrastructure Automation Node Management Orchestration Reporting Analytics / Visualization Task Management Data Center Management Features Audit Trail Behavior-Based Acceleration Cross Reference System Device Auto Discovery Diagnostic Testing Import / Export Data JCL Management Multi-Platform Multi-User Power Management Sarbanes-Oxley Compliance Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management License Management Features Automatic SKU Recognition Central LM Server Copy Protection History Tracking Node Management Online Activation Portable License Sarbanes-Oxley Compliance Timing Rights Trial License Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management	Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing SIP Trunk Features Automatic Fail-over Routing Call Data Records Caller ID Disaster Recovery e911 International Numbers Multiple DID Options PSTN Forwarding Toll-Free Numbers Team Chat Features End-to-End Encryption (E2EE) File Sharing Groups / Channels Payments Search / Filter Self-Destructing Messages Stickers / GIFs Threaded Discussion Video Conferencing Voice Calling Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP
Integrations AWS Marketplace Axonius Cyberwatch Facebook Facebook Messenger Flottix Google Authenticator Mattermost Microsoft Teams Monitorpack Guard Nagios Core Nagios XI OverSOC Securden Unified PAM ServiceNav Slack Stackreaction Telegram Zabbix iTop Show More Integrations View All 20 Integrations	Integrations AWS Marketplace Axonius Cyberwatch Facebook Facebook Messenger Flottix Google Authenticator Mattermost Microsoft Teams Monitorpack Guard Nagios Core Nagios XI OverSOC Securden Unified PAM ServiceNav Slack Stackreaction Telegram Zabbix iTop Show More Integrations View All 6 Integrations
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