Related Products
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About
FlowEQ is a no-code workflow solution that embeds within your current systems and accelerates your teams. Our no-code workflow automation solution embeds within your current systems and lets your teams work faster where they are. And by different, we mean better. FlowEQ’s no-code solution streamlines work, ensures high-stake processes are followed correctly every time, and does this all within your current systems. FlowEQ is a no-code workflow solution that embeds within your current systems and accelerates your teams. FlowEQ is a no-code workflow solution that embeds within your Salesforce customer support application. FlowEQ is a no-code workflow solution that embeds within your Zendesk customer service application. FlowEQ embeds within your customer service or operational system and is pre-integrated with all the other applications that your teams need to update in the course of completing their recurring work.
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About
Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for a process management solution
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Audience
Contact centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$29 per user per month
Free Version
Free Trial
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Pricing
$20
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFlowEQ
United States
www.floweq.com/integrations/integrations-overview
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Company InformationProcess Shepherd
Founded: 2022
United States
www.processshepherd.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Business Process Management Features
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
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Integrations
Freshdesk
Salesforce
Zendesk
Zoho CRM
Aircall
Airtable
BigCommerce
Box
Genesys Cloud CX
Google Sheets
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Integrations
Freshdesk
Salesforce
Zendesk
Zoho CRM
Aircall
Airtable
BigCommerce
Box
Genesys Cloud CX
Google Sheets
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