Flax Hospitality Platform

Flax Hospitality Platform

ERPLY Retail Software
Lightspeed Retail

Lightspeed Retail

Lightspeed
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About

FLAX is a hospitality POS platform built to help restaurants, cafés, bars, bakeries, hotel restaurants, and chains manage daily operations from one system. The platform supports fast order entry, table reservations, online ordering, delivery integrations, payments, inventory tracking, staff management, customer profiles, and real-time reporting. Restaurants can use FLAX to take orders at the counter, tableside, online, through QR menus, or through connected delivery platforms like Wolt and Bolt. Its tools help teams manage tables, split checks, sync kitchen orders, prevent overselling, and keep service running smoothly during busy shifts. FLAX also includes loyalty features, marketing tools, mobile apps, hardware support, and admin dashboards for managing one location or multiple restaurants. With flexible pricing, a free trial, and 24/7 support on premium plans, FLAX gives hospitality businesses a modern system for improving service, simplifying operations, and supporting growth.

About

Manage inventory, suppliers, teams and stores from one retail platform. From easy-to-use POS and ecommerce tools to advanced reporting, Lightspeed has what you need to help you scale and succeed. Streamline your operations and accelerate growth with personalized workflows, payment capabilities and intuitive features that make life easier for your team. Enjoy dedicated and fast 24/7 support from retail specialists who know your business. Unite all your stores and channels to provide seamless experiences that delight customers at every touchpoint. Get real time insights into your sales, product and team performance with customizable reports available anywhere, anytime. Manage all locations from a unified POS and payments platform that evolves with your business. Get industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

FLAX is best suited for restaurants, cafés, bars, bakeries, hotel dining venues, franchises, and multi-location hospitality businesses that need a modern POS system with ordering, payments, reservations, delivery, loyalty, inventory, and management tools in one platform

Audience

Retailers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

€29 per month
Free Version
Free Trial

Pricing

$89.00/month
Multiple plans available
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • App interface is aesthetically pleasing, reporting was descent. Backend was decently easy to navigate
  • The sale Screen and the Reporting is nice and thats about all I have to say about this system's "pros".
  • This system is relatively easy to use with some very nice features which is what made me choose them in the first place. It is an excellent system for helping with inventory management. The ecom side is also fairly easy to pick up and manage.
  • Flexibility and ease of use. Responsive customer service. Basic software provides more-than-adequate reporting.
  • The ease of getting help when needed. The support options are readily available and the response time is above average.

Cons

  • Customer support was the worst. The absolute worst account managers. Never could get answers when we needed them. Constant tax form mistakes that have costed us loads of money to fix with IRS & CPA. Slow & outdated. You can tell that it’s made by someone who has never actually worked in a restaurant.
  • Customer Service has no idea how their software works and every time I message in the chatbox, call in, or email in I will always get different answers and some people will say we don't do that and some people will say "yes we do that" and then close you service ticket the next day. Pricing went up for both the plan and our CC rates after only 8 months even though we were told they would not hike up rates. decent software but a TERRIBLE team. also your "account manager" is a glorified salesman who does not actually help you with anything, I wanted to change my plan options around and I was told to just do it on the website. Upon entering this review I noticed that ALL the positive reviews are from prior to 2023.
  • Be prepared to wait 45 mins to and hour on hold for customer service. Then get pawned off on your account manager. Its been 4 days since I emailed mine and nothing. Emailed again today and now she is out until Tuesday. Currently been waiting 55 mins and 12 seconds for customer service again.
  • Internet based. Cannot record any sales without internet.
  • The reports section is not as customizable as I'd prefer.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ERPLY Retail Software
Estonia
flax.com

Company Information

Lightspeed
Founded: 2005
Canada
www.lightspeedhq.com/pos/retail/

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Categories

Categories

Bakery Features

Accounting Management
Customer Management
Inventory Management
Labor Cost Calculator
Nutrition & Ingredient Labels
Nutrition Analysis
Production Management
Recipe / Formula Costing
Recipe / Formula Management
Sales History
Sales Management

Bar POS Features

Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Restaurant Management Features

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Restaurant POS Features

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Apparel Management Features

Billing & Invoicing
Catalog Management
Inventory Management
Materials Management
Order Management
Product Management
Production Management
Purchasing
Returns Management
Shipping Management
Supplier Management
Supply Chain Management
Time and Action (TNA) Calendar
Warehouse Management

Jewelry Store Management Features

Appraisal Management
Commission Management
Consignments
Customer Purchase History
Jewelry Design
Marketing Management
Multi-Store Management
Pricing Management
Repair Tracking
Supplier Management
Wholesaler Management

Kiosk Features

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Retail Management Features

Commission Management
CRM
eCommerce
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management

Retail POS Systems Features

Barcode Scanning
Commission Management
Discount Management
eCommerce
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen

Integrations

APIWORX
Alumio
Bluemeteor Product Content Cloud
CheddrSuite
Chift
FastBound
IRIS Guest
Jamezz
Post Affiliate Pro
RapidBar
SailPlay Loyalty
SkuVault
Smartsupp
SnapFulfil WMS
Solink
Tweakwise
Xero
Ximble
Zenchef
Zuppler

Integrations

APIWORX
Alumio
Bluemeteor Product Content Cloud
CheddrSuite
Chift
FastBound
IRIS Guest
Jamezz
Post Affiliate Pro
RapidBar
SailPlay Loyalty
SkuVault
Smartsupp
SnapFulfil WMS
Solink
Tweakwise
Xero
Ximble
Zenchef
Zuppler
Claim Flax Hospitality Platform and update features and information
Claim Flax Hospitality Platform and update features and information
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Claim Lightspeed Retail and update features and information