Fax.Plus

Fax.Plus

Alohi
+
+

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About

Fax.Plus is an extremely secure HIPAA and SOC 2 Type 2 compliant online faxing solution for businesses of all sizes, from large enterprises to SMEs and even individuals. Fax.Plus Features: • Extremely easy to use with availability on multiple platforms, including web, mobile, email, and more. • Set up team with the option to assign one/multiple fax numbers to one/multiple members. • Programmable fax API to integrate online fax functionalities into your own software. • Compliant with the world’s strictest data regulations such as ISO 27001, SOC2 Type 2, … • HIPAA compliant faxing solution for healthcare providers to transmit individuals’ protected health information (PHI). • Data encryption in transit and at rest. • Date residency to meet all your data compliance requirements. • Extensive integrations: Slack, Zapier, Google Workspace, Microsoft, ... • Single Sign-On (SSO).

About

Updox is healthcare complete communications platform to help enhance your patients' experience, boost office productivity, and drive profitability. Take advantage of one solution or all we have to offer: Electronic Fax, Secure Texting & SMS, Telehealth Video Chat, Patient Reminders, Electronic Forms, and Broadcast Messaging - all from one online location. We integrate with 150+ EHR/EMR platforms to save you time, money and energy. With one powerful inbox, you can easily manage documents and collaborate internally and externally to get more done in your day. Updox provides healthcare practices, LTPAC facilities, pharmacies, and Health Systems with an easy-to-use, HIPAA-compliant platform with a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes that need an online fax solution

Audience

We provide a powerful Inbox for all healthcare providers that can contain all your incoming and outgoing faxes, texts, video chats, and more in a secure and easy-to-use format. Our goal is to make practices more efficient and effective in their communication.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$6.99 per month
For more details contact us
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.2 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.8 / 5
support 4.0 / 5

Reviews/Ratings

Overall 1.6 / 5
ease 2.5 / 5
features 2.3 / 5
design 2.5 / 5
support 1.2 / 5

Pros & Cons from Real Users

Pros

  • FAX.PLUS is very easy to use, even for non tech savvy users. It is secure, reliable and is fairly inexpensive compare to other fax solutions.
  • For us, the security measurements taken by FaxPlus was the most advantage against other providers. It meets all our requirements in terms of compliance and security, and also offer multiple enterprise-grade features to manage our faxing requirements with ease.
  • Super easy to use email to fax features with the option to access all our documents stored fully encrypted in our archive.
  • Nice features. It worked well for low volume. Integrations with Google. Reliability. Just hope you don't need more than about 400 pages per month.

Cons

  • There is no live chat support, it is only by email.
  • Although the support is always responsive, but having a live support would be more useful.
  • We used to have an issue with faxing our disclaimer content (our email signature) along with the attached files, but it has been resolved now.
  • FAX.PLUS WILL NOT PORT YOUR FAX NUMBER IF YOU BUY THE NUMBER FROM THEM ORIGINALLY. We outgrew their pricing plan (needed a greater-volume plan) and they would not, after six attempts, port our number to a new provider. I know that they easily can because I talked to Inteliquent, who owns the number, and they said all it takes is a PIN number to be released and the port could be finished very easily. The response from Fax.Plus: "I am very sorry, once again, but unfortunately, the numbers purchased from FAX.PLUS are not portable as per our terms of service. Please let me know if you have any other questions."

Pros & Cons from Real Users

Pros

  • NONE.
  • Helps with patient communication. Reminders are decent. It integrates with practice fusion. You can eventually some day get in touch with someone to assist you if you try really hard and accommodate their schedule
  • Claim their products are HIPAA certified. One could look on their website to see what they are offering.
  • It provided a solution for the missing parts of the Practice Fusion poorly designed EMR that I was already using. Practice Fusion subcontracted Updox to allow users like myself to be able to modify and send appointment reminders in a more flexible manner to patients in our practice.
  • Easily integrates with EHR, and this is the only pro I can think of.

Cons

  • THIEVES AND LIARS - They locked me into an extra year through lies.
  • Customer service and “Leadership” are fair to awful
  • Poor customer service. Overpriced products. In our opinion they border on being a sham operation.
  • When the two companies developed a system that caused a malfunction with appointment reminders where patients started to receive appointment reminders to come to the office at random times, when the office was actually closed and no patient appointments were scheduled. Neither Updox nor Practice Fusion took responsibility for their system glitches and first deflected by blaming each other and then deflected the responsibility onto the consumer. They took no responsibility for the dangerous impact their system glitches had on patient care. Even after I cancelled my contracts with both companies, they continued to send "fake" appointment reminders to my patients, continuing to create chaos in my practice and taking no responsibility for solving the problem. They didn't even have the capacity to consider that they had a system glitch. They just automatically blamed my office for causing the error even though I hadn't used their system in months.
  • 1. Often does not work properly, very often. 2. Receive faxes 3 days after being sent. 3. Says "All Systems Operational" WHEN SYSTEMS ARE NOT OPERATING PROPERLY. 4. NO SUPPORT available on weekends are evenings. Medical does not sleep or take weekends off. 5. Far too expensive for the low-quality product that it is. 5.When they acknowledge problems, they do not fix.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Alohi
Founded: 2015
Switzerland
www.fax.plus/

Company Information

Updox
Founded: 2008
United States
info.updox.com/patient-communication

Alternatives

Alternatives

eFax Corporate

eFax Corporate

Consensus Cloud Solutions Inc
Klara

Klara

Klara Technologies

Categories

Categories

HIPAA Compliance Features

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Fax Server Features

Archiving & Retention
Automated Routing
Delivery Management
Email to Fax
Fax to Email
FoIP
Whitelisting / Blacklisting

Online Fax Features

Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers

HIPAA Compliance Features

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Home Health Care Features

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Long Term Care Features

Claims Management
Clinical Care
EHR
Electronic Health Record
For Home Care Providers
For Nursing Homes
Geriatric Care
MDS Review
Patient Records
Staff Scheduling

Medical Practice Management Features

Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

Patient Engagement Features

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Pharmacy Features

Automatic Refills
Barcode Generation
Claims Management
Compounding
E-Prescribing
Electronic Signature
Forms Management
Insurance Processing
Inventory Management
Multi-Store Management
Online Refills
Pill Database
Pill Imaging
Point of Sale (POS)
Prescription Processing
Rx Image Scanning
Signature Capture

Remote Patient Monitoring Features

Dashboard
Data Import/Export
HIPAA Compliant
Mobile Payments
Monitoring Device Integration
Patient Engagement
Patient Portal
Patient Records Management
Patient Surveys
Reminders
Virtual Visits

Telemedicine Features

Appointment Reminders
Appointment Scheduling
Chat / Messaging
E-Prescribing
For Medical Purposes
HIPAA Compliant
Multi-Provider Practice
Online Forms
Patient Queue Management
Practice Management
Remote Treatment Plans
Teleradiology
Video Conferencing

Integrations

Amazing Charts EHR
Axis LMS
Azalea EHR
BestRx
DrChrono
Dropbox
Gmail
Google Drive
Google Workspace
Intergy EHR
Microsoft 365
OneLogin
PointClickCare
Practice Fusion
Slack
Veradigm EHR
WinRx
Wufoo
Zapier
iCloud

Integrations

Amazing Charts EHR
Axis LMS
Azalea EHR
BestRx
DrChrono
Dropbox
Gmail
Google Drive
Google Workspace
Intergy EHR
Microsoft 365
OneLogin
PointClickCare
Practice Fusion
Slack
Veradigm EHR
WinRx
Wufoo
Zapier
iCloud
Claim Fax.Plus and update features and information
Claim Fax.Plus and update features and information
Claim Updox and update features and information
Claim Updox and update features and information