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About

Don’t confuse your customers with short codes sms or long codes, use our SenderID (Alphanumeric) based SMS service or text service to notify your customer. They can view incoming message from your company name, even if your contact information is not saved on their list. Our fast response Text API or SMS API can easily integrate to your current system or with any CRM. It is so powerful that you can retrieve your incoming text messages as well. This feature will save your time since there is no need to login at an Expert Texting Area to send SMS(s) to your customers. One of our unique features that sets Expert Texting apart from others is the Contact Management or Group Texting Module. When uploading contacts with Expert Texting, the list is saved for future use which eliminates the need to upload it multiple times for bulk messaging.

About

TXT180 is a cloud-based text marketing and bulk short message service (SMS) software solution that caters to businesses of all sizes. Affordable and easy to use, TXT180 provides a seamless way to send group text messages for organizations across a variety of industries, such as real estate, retail, restaurants, fundraisers, churches, and more. With TXT180, businesses can take advantage of the best text messaging platform that offers a robust set of features that include autoresponder, sequential messages, alternate message, text message scheduler, text 2 win, text 2 vote, and text 4 info. SMS marketing platform with multimedia messaging capabilities at affordable prices. Customers can choose to message their audience from a dedicated toll-free number or our short code system. Our customer support team is second to none and can help you customize your text marketing campaigns in minutes with a quick coaching call with full service management.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

B2B companies looking for an SMS Marketing platform

Audience

Serves businesses of all sizes across a variety of industries, such as retail, restaurants, real estate, churches, fundraisers, and more.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$18.49/month
Offers 15-day free trial.
Message Plans - $18.49 per month (billed annually) or $24.95 month-to-month
Free Version
Free Trial

Reviews/Ratings

Overall 2.3 / 5
ease 3.3 / 5
features 3.3 / 5
design 3.3 / 5
support 2.3 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.7 / 5
features 4.6 / 5
design 4.4 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • I liked the pricing model, and the ease of use for the system in creating marketing campaigns. But was told I didn't qualify, without adequate reasoning.
  • It looked good at first, but as soon as I begin using the platform, the problems started showing up with "Customer Service", live and online as well.
  • I love that Expert Texting doesn't charge for incoming texts. I also love that they are about a quarter of the cost of other mass text softwares.I

Cons

  • I have an acquisition brokerage, where I hire applicants and obtain prior consent to reach out with more opportunities. I was told by expert texting advisors that they wouldn't accept me using their service. Even though I thoroughly explained how prior consent was obtained- in the end I was told "No, because we don't allow mortgage companies". I explained that I wasn't a mortgage company, and that they were misinformed about the nature of my business which is inbound and acquisition. The advisor I spoke with was of eastern decent given the accent- and the operation is likely fully outsourced.
  • I tried using this company and had issues with the first text I attempted to send out. The Customer Service was awful and just could not understand my issue. They kept telling me the same thing over and over which did not solve my issue. Then I talked to a live person which was just as disappointing!!! I am trying to cancel my account and having a hard time doing that as well, there is no way "online" to cancel, you must call them and answer a series of questions while they try to save the account and make it hard to cancel. I "must" send them an email with my reasons for canceling and request they delete my account. SCAM SCAM SCAM..... stay away is my advice!!!
  • I dislike that Expert Texting isn't really great for large enterprises. So if you have a large company this software isn't for you.

Pros & Cons from Real Users

Pros

  • I generally use it 3-4 times a month for group meeting reminders, sometimes more. The service is easy to navigate, easy to use, easy to update. I like the scheduling feature so I can set up messages the night before or even well in advance; that way I can be on vacation and still send those reminders!
  • Well priced and easy to use service. Support system is fantastic. I recommend it for start ups and small businesses on a budget.
  • The system is easy to use and keeps us in compliance with state and federal laws. Would recommend it to anyone.
  • The website is easy to navigate and instructions are clear. If I have a question or a special need I have received great help on the phone. Text180 is a great tool for my small business as people may not read emails or my social media, but they'll always see my text!
  • I would highly recommend this texting service for your business. I love the scheduling feature and option to add images and links to the texts. Scheduling saves me a lot of time and I don't forget to send the texts when I am busy. I've used Text180 for 2 years now and love it!

Cons

  • Having just a few more available spaces would be great as I need to be quite creative to get all the info in along with the Zoom code (even a shortened code). But so far I've made it work.
  • Cannot do much about emojis and limited text volume.
  • The pricing is a little high. There may be cheaper options out there.
  • I preferred the 5 digit code to add numbers, but the 1-800 option is working fine.
  • Nothing! I haven't had one negative experience in the past two years.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Expert Texting
Founded: 2012
United States
www.experttexting.com

Company Information

TXT180
Founded: 2010
United States
www.txt180.com

Alternatives

Contact Cloud

Contact Cloud

Bipath Software

Alternatives

The SMS Works SMS API

The SMS Works SMS API

The SMS Works

Categories

Categories

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Integrations

BigCommerce
Google Sheets
Jotform
Shift4Shop
Shopify
Volusion
WooCommerce
Zapier

Integrations

BigCommerce
Google Sheets
Jotform
Shift4Shop
Shopify
Volusion
WooCommerce
Zapier
Claim Expert Texting and update features and information
Claim Expert Texting and update features and information
Claim TXT180 and update features and information
Claim TXT180 and update features and information