EnGuard

EnGuard

Enterprise Guardian
+
+

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About

EnGuard offers HIPAA compliant email services designed for the healthcare industry.

About

Achieve and maintain data privacy compliance. PBHS Secure Mail is a mature HIPAA encrypted messaging solution for doctors, dentists, hospitals and other healthcare providers. Compliancy made easy! There is no software to install, configure or maintain. PBHS Secure Mail works on any device, from any location. It’s simple to share. Documents, Radiographs, CT Scans, and Messages are organized and available to all colleagues working on a case. Account initiation is as simple as logging in with your ADA Membership ID. Our optional Outlook Plug-in enables users to send and receive messages directly via Microsoft Outlook on your PC. Treatment Letters and private communications that are delivered from your practice management software to Outlook are now encrypted. Radiographs that are delivered from your digital x-ray systems to Outlook are now encrypted. No need to change how you email your colleagues and patients. Continue to use Outlook without violating HIPAA.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Healthcare providers that send ePHI and want an encrypted HIPAA compliant email solution

Audience

Dentists and physicians that need HIPAA compliant email

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Starts at $3 per user per month (minimum 5 users)
Free Version
Free Trial

Pricing

$10 per month per account
$3 per month per email account for the Outlook plugin
Free Version
Free Trial

Reviews/Ratings

Overall 3.4 / 5
ease 3.9 / 5
features 3.9 / 5
design 3.9 / 5
support 3.3 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • was cheap before they recently raised their prices. Can send secure emails to outside the organization with secure links to files
  • Several billings with reasonable cost. Can choose various order service with different service options.
  • Reasonable cost. Works well. Secure email server. Have had this service for over a dozen years.
  • Enguard's customer support is really quite fast. The service performs it's job well. We primarily used it to allow employees to send encrypted emails and large file attachments. These services worked fine.
  • At one time, users were able to email the company for customer support. And our tech support team was able to integrate their software easily into our websites.

Cons

  • technical support is not open. Even when it is open, they do not answer the phone and say all their reps are busy.
  • Suggested to someone need regular secure systems for email and other domains.
  • I don’t have any negative things to say about this.
  • When moving away from Enguard, we found that the Control Panel does not allow an administrator to bulk-delete accounts. I submitted a ticket asking that accounts be deleted and was denied. I called and requested and was denied. I called and requested that it be escalated to a manager. Denied. Every request was denied because Enguard did not want the liability of deleting accounts. That's hard to understand, because I made the request in writing. I even suggested that I could send in documentation on company letterhead with an executive signature. Still denied. Why is this important? Enguard's control only allows you to delete users one-at-a-time. You have to click on the user and wait for the user's page to load. Click delete. Click "Ok" to delete. Wait for the delete and the load back to the accounts screen. Considering this was going take 15 seconds per user it would take us 4 hours to delete users at 100% efficiency. I let them know that I would be posting feedback accordingly here and that I would suggest that they discuss my request with an owner. My request was again denied. Later that day I received an e-mail back from support stating that they would actually fulfill my request with written consent releasing Enguard from liability for such an act. Unfortunately, I was already finished when I read the email. Enguard was unable to delete 870 accounts.
  • As you can see from their website, they no longer offer email support. This is not only ironic, but seriously slows down communication. In the short time they've been in business they've changed their company name three times. (Yes, three!) Each time required new servers to be integrated into our websites (time/money).

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Enterprise Guardian
Founded: 2007
United States
www.enguard.com

Company Information

PBHS
Founded: 1977
United States
www.pbhs.com/securemail/

Alternatives

Alternatives

LuxSci

LuxSci

Lux Scientiae
Aspida Mail

Aspida Mail

Aspida
Send It Secure

Send It Secure

Protected Trust

Categories

Categories

Email Security Features

Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting

Email Security Features

Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Integrations

Microsoft Outlook

Integrations

Microsoft Outlook
Claim EnGuard and update features and information
Claim EnGuard and update features and information
Claim PBHS SecureMail and update features and information
Claim PBHS SecureMail and update features and information