EnGuard

EnGuard

Enterprise Guardian
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About

EnGuard offers HIPAA compliant email services designed for the healthcare industry.

About

Mailprotector delivers award-winning email experiences exclusively through our amazing partner resellers. Easy to use encrypted email with no plugins or apps. Bracket has turned using email encryption from dread to delight. Just wrap brackets around the [subject] in any email client on any device, and Bracket handles the rest. Total email security that filters all the junk people don’t want. CloudFilter delivers full-stack protection from annoying spam and crippling email-based virus and phishing attacks in a way that’s effective, efficient, and easy to use. Prevents spam proliferation and keeps damaging or sensitive data from being leaked via email. SafeSend expands beyond CloudFilter’s outbound filtering by giving greater control over outbound email traffic with custom content rules and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Healthcare providers that send ePHI and want an encrypted HIPAA compliant email solution

Audience

MSPs searching for user-friendly email products

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Starts at $3 per user per month (minimum 5 users)
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 3.4 / 5
ease 3.9 / 5
features 3.9 / 5
design 3.9 / 5
support 3.3 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Pros & Cons from Real Users

Pros

  • was cheap before they recently raised their prices. Can send secure emails to outside the organization with secure links to files
  • Several billings with reasonable cost. Can choose various order service with different service options.
  • Reasonable cost. Works well. Secure email server. Have had this service for over a dozen years.
  • Enguard's customer support is really quite fast. The service performs it's job well. We primarily used it to allow employees to send encrypted emails and large file attachments. These services worked fine.
  • At one time, users were able to email the company for customer support. And our tech support team was able to integrate their software easily into our websites.

Cons

  • technical support is not open. Even when it is open, they do not answer the phone and say all their reps are busy.
  • Suggested to someone need regular secure systems for email and other domains.
  • I don’t have any negative things to say about this.
  • When moving away from Enguard, we found that the Control Panel does not allow an administrator to bulk-delete accounts. I submitted a ticket asking that accounts be deleted and was denied. I called and requested and was denied. I called and requested that it be escalated to a manager. Denied. Every request was denied because Enguard did not want the liability of deleting accounts. That's hard to understand, because I made the request in writing. I even suggested that I could send in documentation on company letterhead with an executive signature. Still denied. Why is this important? Enguard's control only allows you to delete users one-at-a-time. You have to click on the user and wait for the user's page to load. Click delete. Click "Ok" to delete. Wait for the delete and the load back to the accounts screen. Considering this was going take 15 seconds per user it would take us 4 hours to delete users at 100% efficiency. I let them know that I would be posting feedback accordingly here and that I would suggest that they discuss my request with an owner. My request was again denied. Later that day I received an e-mail back from support stating that they would actually fulfill my request with written consent releasing Enguard from liability for such an act. Unfortunately, I was already finished when I read the email. Enguard was unable to delete 870 accounts.
  • As you can see from their website, they no longer offer email support. This is not only ironic, but seriously slows down communication. In the short time they've been in business they've changed their company name three times. (Yes, three!) Each time required new servers to be integrated into our websites (time/money).

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Enterprise Guardian
Founded: 2007
United States
www.enguard.com

Company Information

Mailprotector
Founded: 1999
United States
mailprotector.com

Alternatives

Alternatives

modusCloud

modusCloud

Vircom
LuxSci

LuxSci

Lux Scientiae
Aspida Mail

Aspida Mail

Aspida
Xeams

Xeams

Synametrics Technologies

Categories

Email Encryption Supported
Email Security Supported
HIPAA Compliance Supported

Categories

Anti-Spam Supported
Email Archiving Supported
Email Encryption Supported
Email Management Supported
Email Security Supported
Encryption Supported

Email Security Features

Anti Spam Not Supported
Anti Virus Not Supported
Email Attachment Protection Not Supported
Encryption Supported
Policy Management Not Supported
Quarantine Not Supported
Reporting/Analytics Not Supported
Whitelisting / Blacklisting Not Supported

Integrations

No info available.

Integrations

No info available.
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