EnGuard

EnGuard

Enterprise Guardian
Mailock

Mailock

Beyond Encryption
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About

EnGuard offers HIPAA compliant email services designed for the healthcare industry.

About

Mailock secure email empowers companies to exchange sensitive information with customers, without risking their data. It combines award-winning encryption technology with multi-factor identity authentication to protect confidential emails from cyber risk and keep customer information protected. Compose a secure email from your desktop, browser, or use rules and keywords to initiate the encryption. Set authentication challenges to verify your recipients’ identity so only the right people gain access. Keep audit trails for every message and track your recipients’ activity with real-time read notifications. Recipients can encrypt their replies for free. Empower your customers with a secure thread to your business. Deliver confidential documents to your customers at high volume with automated secure email delivery.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Healthcare providers that send ePHI and want an encrypted HIPAA compliant email solution

Audience

Companies wanting a secure email solution that enables the safe and compliant exchange of confidential data

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Starts at $3 per user per month (minimum 5 users)
Free Version Not Supported
Free Trial Not Supported

Pricing

$9.30 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 3.4 / 5
ease 3.9 / 5
features 3.9 / 5
design 3.9 / 5
support 3.3 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • was cheap before they recently raised their prices. Can send secure emails to outside the organization with secure links to files
  • Several billings with reasonable cost. Can choose various order service with different service options.
  • Reasonable cost. Works well. Secure email server. Have had this service for over a dozen years.
  • Enguard's customer support is really quite fast. The service performs it's job well. We primarily used it to allow employees to send encrypted emails and large file attachments. These services worked fine.
  • At one time, users were able to email the company for customer support. And our tech support team was able to integrate their software easily into our websites.

Cons

  • technical support is not open. Even when it is open, they do not answer the phone and say all their reps are busy.
  • Suggested to someone need regular secure systems for email and other domains.
  • I don’t have any negative things to say about this.
  • When moving away from Enguard, we found that the Control Panel does not allow an administrator to bulk-delete accounts. I submitted a ticket asking that accounts be deleted and was denied. I called and requested and was denied. I called and requested that it be escalated to a manager. Denied. Every request was denied because Enguard did not want the liability of deleting accounts. That's hard to understand, because I made the request in writing. I even suggested that I could send in documentation on company letterhead with an executive signature. Still denied. Why is this important? Enguard's control only allows you to delete users one-at-a-time. You have to click on the user and wait for the user's page to load. Click delete. Click "Ok" to delete. Wait for the delete and the load back to the accounts screen. Considering this was going take 15 seconds per user it would take us 4 hours to delete users at 100% efficiency. I let them know that I would be posting feedback accordingly here and that I would suggest that they discuss my request with an owner. My request was again denied. Later that day I received an e-mail back from support stating that they would actually fulfill my request with written consent releasing Enguard from liability for such an act. Unfortunately, I was already finished when I read the email. Enguard was unable to delete 870 accounts.
  • As you can see from their website, they no longer offer email support. This is not only ironic, but seriously slows down communication. In the short time they've been in business they've changed their company name three times. (Yes, three!) Each time required new servers to be integrated into our websites (time/money).

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Enterprise Guardian
Founded: 2007
United States
www.enguard.com

Company Information

Beyond Encryption
Founded: 2013
United Kingdom
www.beyondencryption.com/mailock

Alternatives

Alternatives

LuxSci

LuxSci

Lux Scientiae
Egress Intelligent Email Security

Egress Intelligent Email Security

Egress Software Technologies
Aspida Mail

Aspida Mail

Aspida
Send It Secure

Send It Secure

Protected Trust

Categories

Email Encryption Supported
Email Security Supported
HIPAA Compliance Supported

Categories

Email Encryption Supported
Email Security Supported

Email Security Features

Anti Spam Not Supported
Anti Virus Not Supported
Email Attachment Protection Not Supported
Encryption Supported
Policy Management Not Supported
Quarantine Not Supported
Reporting/Analytics Not Supported
Whitelisting / Blacklisting Not Supported

Integrations

HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Microsoft 365 Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Outlook Not Supported
Salesforce Not Supported
UniPass Not Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Microsoft 365 Supported
Microsoft Dynamics 365 Supported
Microsoft Outlook Supported
Salesforce Supported
UniPass Supported
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