EnGuard

EnGuard

Enterprise Guardian
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About

EnGuard offers HIPAA compliant email services designed for the healthcare industry.

About

Mailfence is an encrypted email service that offers OpenPGP based end-to-end encryption and digital signatures. Mailfence comes with a plethora of features that boost collaboration without compromising security and convenience. Mailfence documents allow you to safely store and edit documents, you can also share docs with your team with the push of a button. Mailfence calendar will keep your tasks, meetings, and events all in one secure place. Mailfence contacts will store your contacts and it will give you the ability to create mailing lists to maximize efficiency. We designed Mailfence to be a fully interoperable suite, which means you can synchronize Mailfence with most services out there. Mailfence business offers fully customizable whitelabel versions of the Mailfence interface. To put the cherry on top, Mailfence donates 15% of revenues of PRO subscriptions to IFF and EDRI to bolster the fight for Online privacy.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Healthcare providers that send ePHI and want an encrypted HIPAA compliant email solution

Audience

Users that want to quit Gmail, Microsoft 365 and organizations that are in need of a secure collaboration platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Starts at $3 per user per month (minimum 5 users)
Free Version
Free Trial

Pricing

$2.50/month/user
$7.50/month/user-Pro plan
$25/month/user-Ultra plan
Free Version
Free Trial

Reviews/Ratings

Overall 3.4 / 5
ease 3.9 / 5
features 3.9 / 5
design 3.9 / 5
support 3.3 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.4 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • was cheap before they recently raised their prices. Can send secure emails to outside the organization with secure links to files
  • Several billings with reasonable cost. Can choose various order service with different service options.
  • Reasonable cost. Works well. Secure email server. Have had this service for over a dozen years.
  • Enguard's customer support is really quite fast. The service performs it's job well. We primarily used it to allow employees to send encrypted emails and large file attachments. These services worked fine.
  • At one time, users were able to email the company for customer support. And our tech support team was able to integrate their software easily into our websites.

Cons

  • technical support is not open. Even when it is open, they do not answer the phone and say all their reps are busy.
  • Suggested to someone need regular secure systems for email and other domains.
  • I don’t have any negative things to say about this.
  • When moving away from Enguard, we found that the Control Panel does not allow an administrator to bulk-delete accounts. I submitted a ticket asking that accounts be deleted and was denied. I called and requested and was denied. I called and requested that it be escalated to a manager. Denied. Every request was denied because Enguard did not want the liability of deleting accounts. That's hard to understand, because I made the request in writing. I even suggested that I could send in documentation on company letterhead with an executive signature. Still denied. Why is this important? Enguard's control only allows you to delete users one-at-a-time. You have to click on the user and wait for the user's page to load. Click delete. Click "Ok" to delete. Wait for the delete and the load back to the accounts screen. Considering this was going take 15 seconds per user it would take us 4 hours to delete users at 100% efficiency. I let them know that I would be posting feedback accordingly here and that I would suggest that they discuss my request with an owner. My request was again denied. Later that day I received an e-mail back from support stating that they would actually fulfill my request with written consent releasing Enguard from liability for such an act. Unfortunately, I was already finished when I read the email. Enguard was unable to delete 870 accounts.
  • As you can see from their website, they no longer offer email support. This is not only ironic, but seriously slows down communication. In the short time they've been in business they've changed their company name three times. (Yes, three!) Each time required new servers to be integrated into our websites (time/money).

Pros & Cons from Real Users

Pros

  • Great collaboration and communication features. It also makes it easy to communicate with any other email server
  • It is very easy to use, and incase, you are stuck somewhere, they also have blogs detailing the entire encryption process. I have purchased the base plan for now, but I think I will stick to Mailfence service.
  • The user friendly interface made setting up my account, a smooth experience. Mailfence offers a wide range of features and creates a cohesive workspace, which is a major advantage.
  • Easy to use and has great security features. Has many useful tools like documents, messages and calendars.
  • Provide end to end encryption and other great security features. Easy to create an account and features are easy and nice to use.

Cons

  • As of right now, I don't have anything to complain
  • The mobile app does not support all the features that the desktop interface has, but it is still good enough.
  • Some features are currently missing from the mobile app.
  • Overall design of the main menu could be improved.
  • Interface is a bit plain. Fonts and size of text could be improved. Sharing documents outside the tool is difficult.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Enterprise Guardian
Founded: 2007
United States
www.enguard.com

Company Information

Mailfence
Founded: 2013
Belgium
mailfence.com

Alternatives

Alternatives

Proton Mail

Proton Mail

Proton AG
LuxSci

LuxSci

Lux Scientiae
mailbox.org

mailbox.org

mailbox
Aspida Mail

Aspida Mail

Aspida

Categories

Categories

Email Security Features

Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting

Email Security Features

Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Integrations

Authy
Desktop.com
Gmail
Google Authenticator
Microsoft Outlook
Thunderbird

Integrations

Authy
Desktop.com
Gmail
Google Authenticator
Microsoft Outlook
Thunderbird
Claim EnGuard and update features and information
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