EnGuard

EnGuard

Enterprise Guardian
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About

EnGuard offers HIPAA compliant email services designed for the healthcare industry.

About

Hushmail protects your clients by adding encryption to your emails, web forms and e-signatures. It’s secure, HIPAA-compliant, and trusted by healthcare professionals worldwide. Best of all, Hushmail is easy to set up and use. Send your first encrypted email today, and set up a secure online intake form in minutes. Your Hushmail account works just like a regular email account, with added security features to help keep your data safe. Send and receive encrypted email on the web and iPhone. Access your account using Outlook, Apple Mail or your Android smartphone. Move your forms online in minutes. Hush™ Secure Forms is our secure alternative to old-fashioned paper forms and includes online signing for your most important digital forms. Switching from pen and ink to e-signatures has never been easier.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Healthcare providers that send ePHI and want an encrypted HIPAA compliant email solution

Audience

Healthcare practices that need an encrypted email and web form solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Starts at $3 per user per month (minimum 5 users)
Free Version
Free Trial

Pricing

$9.99/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 3.4 / 5
ease 3.9 / 5
features 3.9 / 5
design 3.9 / 5
support 3.3 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • was cheap before they recently raised their prices. Can send secure emails to outside the organization with secure links to files
  • Several billings with reasonable cost. Can choose various order service with different service options.
  • Reasonable cost. Works well. Secure email server. Have had this service for over a dozen years.
  • Enguard's customer support is really quite fast. The service performs it's job well. We primarily used it to allow employees to send encrypted emails and large file attachments. These services worked fine.
  • At one time, users were able to email the company for customer support. And our tech support team was able to integrate their software easily into our websites.

Cons

  • technical support is not open. Even when it is open, they do not answer the phone and say all their reps are busy.
  • Suggested to someone need regular secure systems for email and other domains.
  • I don’t have any negative things to say about this.
  • When moving away from Enguard, we found that the Control Panel does not allow an administrator to bulk-delete accounts. I submitted a ticket asking that accounts be deleted and was denied. I called and requested and was denied. I called and requested that it be escalated to a manager. Denied. Every request was denied because Enguard did not want the liability of deleting accounts. That's hard to understand, because I made the request in writing. I even suggested that I could send in documentation on company letterhead with an executive signature. Still denied. Why is this important? Enguard's control only allows you to delete users one-at-a-time. You have to click on the user and wait for the user's page to load. Click delete. Click "Ok" to delete. Wait for the delete and the load back to the accounts screen. Considering this was going take 15 seconds per user it would take us 4 hours to delete users at 100% efficiency. I let them know that I would be posting feedback accordingly here and that I would suggest that they discuss my request with an owner. My request was again denied. Later that day I received an e-mail back from support stating that they would actually fulfill my request with written consent releasing Enguard from liability for such an act. Unfortunately, I was already finished when I read the email. Enguard was unable to delete 870 accounts.
  • As you can see from their website, they no longer offer email support. This is not only ironic, but seriously slows down communication. In the short time they've been in business they've changed their company name three times. (Yes, three!) Each time required new servers to be integrated into our websites (time/money).

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Enterprise Guardian
Founded: 2007
United States
www.enguard.com

Company Information

Hushmail
Founded: 1998
Canada
www.hushmail.com/plans/healthcare-hipaa-compliant-email/

Alternatives

Alternatives

LuxSci

LuxSci

Lux Scientiae
Aspida Mail

Aspida Mail

Aspida
LuxSci

LuxSci

Lux Scientiae

Categories

Categories

Email Security Features

Anti Spam
Anti Virus
Email Attachment Protection
Encryption
Policy Management
Quarantine
Reporting/Analytics
Whitelisting / Blacklisting

HIPAA Compliance Features

Access Control / Permissions
Audit Management
Compliance Reporting
Data Security
Documentation Management
For Healthcare
Incident Management
Policy Training
Remediation Management
Risk Management
Vendor Management

Digital Signature Features

Audit Trail
Authentication
Auto Reminders
Customizable Templates
Document Analytics
Mobile Signature
Multi-Party Signing
Progress Tracking
Task Progress Tracking

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Online Form Builders Features

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Integrations

Apple Mail
Microsoft 365
Microsoft Outlook

Integrations

Apple Mail
Microsoft 365
Microsoft Outlook
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