Lightspeed Retail

Lightspeed Retail

Lightspeed
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About

Ecwid by Lightspeed is the easiest way to add an online store to any webpage or social media profile. Used by hundreds of thousands of merchants in 175 countries, Ecwid has everything you need to reach your customers wherever they are: in-person, through your website, Instagram, Facebook, Amazon, or Google Shopping. And with Ecwid’s point-of-sale integrations, email marketing integrations, and dedicated mobile app, you can manage your marketing, merchandising, and sales - any time, anywhere.

About

Manage inventory, suppliers, teams and stores from one retail platform. From easy-to-use POS and ecommerce tools to advanced reporting, Lightspeed has what you need to help you scale and succeed. Streamline your operations and accelerate growth with personalized workflows, payment capabilities and intuitive features that make life easier for your team. Enjoy dedicated and fast 24/7 support from retail specialists who know your business. Unite all your stores and channels to provide seamless experiences that delight customers at every touchpoint. Get real time insights into your sales, product and team performance with customizable reports available anywhere, anytime. Manage all locations from a unified POS and payments platform that evolves with your business. Get industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Small and medium merchants and entrepreneurs

Audience

Retailers

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$5
Starter - $5.00/mo
Venture - $30.00/mo
Business - $55.00/mo
Unlimited - $130.00/mo
Free Version Not Supported
Free Trial Not Supported

Pricing

$89.00/month
Multiple plans available
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.5 / 5
design 4.5 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.7 / 5

Pros from Real Users

Pros

  • Ecwid is a versatile platform that made it easy to integrate our online stores into existing websites. I like its ease of use and the speed with which a store can be set up. In addition, the automatic product updates and real-time synchronization reduce the workload of the technical team, allowing them to focus on other critical areas of the business.
  • The simplicity of its interface facilitates the day-to-day management of products, orders and inventory, which is crucial to maintaining an efficient operation. The ability to integrate Ecwid with multiple sales platforms, such as social media and online marketplaces, significantly expands our reach without duplicating efforts. In addition, the variety of payment and shipping options it offers allows us to customize the customer experience to suit their needs.
  • With Ecwid I list my products in the virtual store, my customers easily check through and make purchases. Payment and delivery is very swift. Ecwid is easy to use and manoeuvre, does not require any high technical skill to get the store started. I only followed the simple instructions.
  • This application allows you to sell your products and get paid through your online store's website, through social networks such as Facebook and Instagram, and also from other large online commerce sites such as Amazon and Google Shopping. Unlike other e-commerce platforms Ecwid offers the great benefit of not charging commission for each sale, which is attractive for small merchants who want to progress and develop. Its API is highly intuitive and open source so it is customizable, this allows to improve the application by complementing it with other apps. Ecwid allows you to request and obtain a virtual point of sale for websites and social networks, with more than 50 payment gateways to offer all the tools for the favorable economic development of companies subscribed to its service.
  • Great storefront, really easy to install and get up and running. Lots of great features in the basic package. Very good customer feedback about the ease of use particularly with the older less tech-savvy customers.
  • Easy navigation. Great tips in emails how to improve business. Always adding new functions most recently ribbons which is great when adding new products.
  • It is easy to use and really gave us the all in one solution for going online. I had excellent experience with customer support. They provided me with custom codes that suited our vision better. Personally I really like the emails I am getting about theirs new blog posts where I find so many usefully info about marketing or specific details how to set up, that I haven't been aware of. Also the key factor for choosing this platform was that we began with free option where it didn't required entering card details, so we could easily explore if we really would need to upgrade. Eventually we upgraded our plan and never regret it.
  • I used Ecwid to set up my online store during lockdown. The process was very easy and the end results are stunning. I couldn't be happier. I would definitely recommend to anybody.
  • Ecwid web-platform perfect for small business and it is affordable and convenient. And also I like how it automatically charges location-based taxes.
  • Great communication! Great communication! Great communication! Great communication! Great communication!

Pros & Cons from Real Users

Pros

  • App interface is aesthetically pleasing, reporting was descent. Backend was decently easy to navigate
  • The sale Screen and the Reporting is nice and thats about all I have to say about this system's "pros".
  • This system is relatively easy to use with some very nice features which is what made me choose them in the first place. It is an excellent system for helping with inventory management. The ecom side is also fairly easy to pick up and manage.
  • Flexibility and ease of use. Responsive customer service. Basic software provides more-than-adequate reporting.
  • The ease of getting help when needed. The support options are readily available and the response time is above average.

Cons

  • Customer support was the worst. The absolute worst account managers. Never could get answers when we needed them. Constant tax form mistakes that have costed us loads of money to fix with IRS & CPA. Slow & outdated. You can tell that it’s made by someone who has never actually worked in a restaurant.
  • Customer Service has no idea how their software works and every time I message in the chatbox, call in, or email in I will always get different answers and some people will say we don't do that and some people will say "yes we do that" and then close you service ticket the next day. Pricing went up for both the plan and our CC rates after only 8 months even though we were told they would not hike up rates. decent software but a TERRIBLE team. also your "account manager" is a glorified salesman who does not actually help you with anything, I wanted to change my plan options around and I was told to just do it on the website. Upon entering this review I noticed that ALL the positive reviews are from prior to 2023.
  • Be prepared to wait 45 mins to and hour on hold for customer service. Then get pawned off on your account manager. Its been 4 days since I emailed mine and nothing. Emailed again today and now she is out until Tuesday. Currently been waiting 55 mins and 12 seconds for customer service again.
  • Internet based. Cannot record any sales without internet.
  • The reports section is not as customizable as I'd prefer.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Ecwid
Founded: 2009
United States
www.ecwid.com

Company Information

Lightspeed
Founded: 2005
Canada
www.lightspeedhq.com/pos/retail/

Alternatives

Alternatives

Lightspeed Retail

Lightspeed Retail

Lightspeed
Loyverse POS

Loyverse POS

Loyverse
Smartarget

Smartarget

TopSoft UG
OVVI POS

OVVI POS

OVVI

Categories

Categories

Apparel Management Supported
Bakery Supported
Bar POS Supported
Kiosk Supported
Menu Supported
Point of Sale Supported
Restaurant POS Supported
Retail Management Supported
Retail POS Systems Supported

Shopping Cart Features

Abandoned Cart Saver Supported
Catalog Management Supported
Credit Card Processing Supported
Discount / Coupon Management Supported
Inventory Control Supported
Product Configurator Supported
Product Ratings / Reviews Supported
Refund Management Not Supported
Returns Management Not Supported
Shipping Management Supported
Tax Management Supported

eCommerce Features

Catalog Management Supported
Channel Management Supported
CRM Not Supported
Customer Accounts Supported
Data Security Supported
Email Marketing Supported
Inventory Management Supported
Kitting Not Supported
Loyalty Program Supported
Mobile Access Supported
Multi-Store Management Not Supported
Order Management Supported
Product Configurator Supported
Promotions Management Supported
Returns Management Not Supported
Reviews Management Supported
SEO Management Supported
Shopping Cart Supported
Templates Supported

Apparel Management Features

Billing & Invoicing Not Supported
Catalog Management Supported
Inventory Management Supported
Materials Management Not Supported
Order Management Supported
Product Management Supported
Production Management Not Supported
Purchasing Supported
Returns Management Supported
Shipping Management Supported
Supplier Management Supported
Supply Chain Management Not Supported
Time and Action (TNA) Calendar Not Supported
Warehouse Management Not Supported

Bakery Features

Accounting Management Supported
Customer Management Supported
Inventory Management Supported
Labor Cost Calculator Not Supported
Nutrition & Ingredient Labels Not Supported
Nutrition Analysis Not Supported
Production Management Not Supported
Recipe / Formula Costing Not Supported
Recipe / Formula Management Not Supported
Sales History Supported
Sales Management Supported

Bar POS Features

Cash Drawer Management Supported
Employee Management Not Supported
Gift Card Management Supported
Inventory Control Not Supported
Loyalty Program Supported
Separate Checks Supported
Split Checks Not Supported
Tips Management Supported

Jewelry Store Management Features

Appraisal Management Not Supported
Commission Management Supported
Consignments Not Supported
Customer Purchase History Supported
Jewelry Design Not Supported
Marketing Management Supported
Multi-Store Management Supported
Pricing Management Supported
Repair Tracking Supported
Supplier Management Supported
Wholesaler Management Not Supported

Kiosk Features

Activity Reservations Not Supported
Digital Signature Not Supported
License Management Not Supported
Onsite Printing Supported
Remote Access Supported
Secure Browsing Supported
Ticket / Order Fulfillment Supported
Touch Screen Supported
Usage Reporting Supported
Virtual Keyboard Supported
Wireless Internet Access Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Restaurant Management Features

Billing & Invoicing Not Supported
Built-in Accounting Not Supported
Employee Management Not Supported
Food Costing Not Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Not Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Not Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Not Supported
Waitstaff Management Not Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Not Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Retail Management Features

Commission Management Supported
CRM Supported
eCommerce Supported
Email Marketing Supported
Employee Management Supported
Loyalty Program Supported
Mail Order Supported
Merchandise Management Supported
Multi-Location Supported
Order Management Supported
Purchase Order Management Supported
Reporting/Analytics Supported
Returns Management Supported

Retail POS Systems Features

Barcode Scanning Supported
Commission Management Supported
Discount Management Supported
eCommerce Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Support Supported
Pricing Management Supported
Returns Tracking Supported
Sales Tracking Supported
Touch Screen Supported

Integrations

APIcenter Supported
AllayPay Supported
ApparelMagic Supported
Bluemeteor Product Content Cloud Supported
Canopy Supported
Elfsight Supported
Facebook Supported
Mailchimp Supported
Marsello Supported
Mollie Supported
Pay. Supported
Pipe17 Supported
Post Affiliate Pro Supported
ReturnPro Supported
SphereWMS Supported
Tapfiliate Supported
Trustami Supported
Xero Supported
uptain Supported
wallee Supported

Integrations

APIcenter Supported
AllayPay Supported
ApparelMagic Supported
Bluemeteor Product Content Cloud Supported
Canopy Supported
Elfsight Supported
Facebook Supported
Mailchimp Supported
Marsello Supported
Mollie Supported
Pay. Supported
Pipe17 Supported
Post Affiliate Pro Supported
ReturnPro Supported
SphereWMS Supported
Tapfiliate Supported
Trustami Supported
Xero Supported
uptain Supported
wallee Supported
Claim Lightspeed Retail and update features and information
Claim Lightspeed Retail and update features and information