eGain AnalyticseGain Corporation
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Related Products
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About
Take the guesswork out of your data through integrated reports and easy to create dashboards. Extend your data from multiple apps to create a single, impactful view of your business. Inspire transformative actions right from your custom reports while being able to easily update. Easy Insight helps you optimize your business through data-backed strategies. Connect your cloud apps to help you gain ultimate transparency on your inventory management, conversion rates, and project timelines. Gain actionable insights and extend your data into beautiful, easy-to-read dashboards from SaaS apps such as Basecamp, DEAR systems, Katana, Xero and many others. From sales pipelines to project progress to financials to inventory, gain a holistic view of your business from combining the data of multiple departments. Easily assemble custom dashboards of tables, charts, maps, and more to gain answers to key business intelligence questions.
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About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies and professionals seeking a solution to manage their businesses
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Audience
Customer engagement platform for enterprises
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$50 per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationEasy Insight
United States
www.easy-insight.com
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Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
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Categories |
Categories |
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Business Intelligence Features
Ad Hoc Reports
Not Supported
Benchmarking
Not Supported
Budgeting & Forecasting
Not Supported
Dashboard
Not Supported
Data Analysis
Not Supported
Key Performance Indicators
Not Supported
Natural Language Generation (NLG)
Not Supported
Performance Metrics
Not Supported
Predictive Analytics
Not Supported
Profitability Analysis
Not Supported
Strategic Planning
Not Supported
Trend / Problem Indicators
Not Supported
Visual Analytics
Supported
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Integrations
Asana
Supported
Basecamp
Supported
ClickUp
Supported
Constant Contact
Supported
Freshdesk
Supported
Insightly
Supported
Keap
Supported
Mailchimp
Supported
Quickbase
Supported
Redbooth
Supported
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Integrations
Asana
Not Supported
Basecamp
Not Supported
ClickUp
Not Supported
Constant Contact
Not Supported
Freshdesk
Not Supported
Insightly
Not Supported
Keap
Not Supported
Mailchimp
Not Supported
Quickbase
Not Supported
Redbooth
Not Supported
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