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About

ECP is the easiest to use, all-in-one platform built for assisted living communities, memory care, and IDD/group homes. The platform connects medication management, electronic health records, lead and occupancy tracking, resident admissions, billing, and insights in one system built on a single resident record. ECP's eMAR is pharmacy-initiated: orders flow directly from 850+ pharmacy partners into the platform, reducing transcription errors and improving med pass accuracy. Care plans auto-generate from assessments. Billing charges capture automatically from clinical documentation. Move-in packets go digital with e-signature and task tracking per department. ECP serves single-site operators, multi-community operators, and enterprise senior living organizations across 8,500+ communities in all 50 states. Modules include eMAR, EHR, CRM, Move-Ins, Billing, Insights, with AI embedded throughout key workflows, 60+ integrations and 850+ pharmacy partners. 100% US-based support.

About

ServingIntel is a leading provider of point-of-sale and related systems designed for Senior Living communities. Our roots are in the restaurant industry, observing and leveraging the impact of technology to grow and expand our capabilities while growing our team around a shared passion to fulfill a greater purpose and impact by serving others. We were brought into the Senior Living market by the industry leader, which initiated our journey to deeply understand and appreciate the sector's unique needs. We are singularly focused on enhancing our insights and technology capabilities for Senior Living including product development and collaboration with integration partners. We are realizing the fulfillment of ServingIntel's purpose by enabling our Senior Living operating partners to best serve the most vulnerable residents and families in their care. ServingIntel is your guide to navigating change, with the leading-edge capabilities you need and the collaboration you require.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Assisted living communities, memory care, and IDD/group homes

Audience

ServingIntel is a leading provider of transaction management solutions for senior living and family dining that enables you to best serve your guests and increase operating income.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Contact ECP for pricing details.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.3 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I like the fact that I can call and I don’t have to wait very long to receive any service I need to my POS system. I also like the ability to be able to talk to Ian with any suggestions or help. A+ company in my words.
  • I like that they were able to integrate all of our third party ordering sites into our POS and have the orders print out. Customer service is excellent!
  • Joe is always willing and able to help me.. No matter the problem he finds a way to fix it for me!! He answers me no matter when and what time I seem to find a problem. The serving intel is always helpful when I call them to fix computer problems also!

Cons

  • I don’t have anything to put down.
  • The website still has problems with ordering online. Still some bugs with getting things into the website.
  • Nothing.. we can always get what we need from Joe.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ECP
Founded: 2004
United States
www.ecp123.com

Company Information

ServingIntel
Founded: 1997
United States
www.servingintel.com

Alternatives

MedRight

MedRight

CareRight Technologies, LLC

Alternatives

Eldermark

Eldermark

Eldermark Software
Volanté POS

Volanté POS

Volanté Systems
AL-Insight

AL-Insight

Senior Insight
eResidentCare

eResidentCare

Software Solutions Associates

Categories

Assisted Living Supported
Long Term Care Supported

Categories

Assisted Living Supported
Healthcare Supported
Restaurant POS Supported

Assisted Living Features

Admissions Management Supported
Billing & Invoicing Supported
Building Maintenance Supported
Care Planning Supported
Event / Activities Planning Supported
Incident Management Supported
Marketing / Lead Management Supported
Meal / Nutrition Management Not Supported
Medical Records Supported
Medication Tracking Supported
New Resident Assessment Supported
Resident Info Management Supported
Scheduling Supported
Staff Management Supported
Work Order Management Supported

Long Term Care Features

Claims Management Not Supported
Clinical Care Supported
EHR Supported
Electronic Health Record Supported
For Home Care Providers Supported
For Nursing Homes Not Supported
Geriatric Care Supported
MDS Review Not Supported
Patient Records Supported
Staff Scheduling Not Supported

Assisted Living Features

Admissions Management Not Supported
Billing & Invoicing Supported
Building Maintenance Not Supported
Care Planning Not Supported
Event / Activities Planning Supported
Incident Management Not Supported
Marketing / Lead Management Not Supported
Meal / Nutrition Management Supported
Medical Records Not Supported
Medication Tracking Not Supported
New Resident Assessment Not Supported
Resident Info Management Supported
Scheduling Supported
Staff Management Supported
Work Order Management Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Integrations

ActiveBuilding Not Supported
Carefeed Supported
Conduit Supported
ECP Not Supported
Intelligent Pharmacy Software Supported
Liberty Software Supported
Looker Supported
Microsoft Power BI Supported
PKon Rx Supported
PROScript 2000 Supported
PioneerRX Supported
PointClickCare Not Supported
QuickBooks Online Not Supported
Rainforest Supported
Relias Supported
Savant Supported
ServingIntel Supported
TSOLife Supported
Tableau Supported
Yardi Voyager Not Supported

Integrations

ActiveBuilding Supported
Carefeed Not Supported
Conduit Not Supported
ECP Supported
Intelligent Pharmacy Software Not Supported
Liberty Software Not Supported
Looker Not Supported
Microsoft Power BI Not Supported
PKon Rx Not Supported
PROScript 2000 Not Supported
PioneerRX Not Supported
PointClickCare Supported
QuickBooks Online Supported
Rainforest Not Supported
Relias Not Supported
Savant Not Supported
ServingIntel Not Supported
TSOLife Not Supported
Tableau Not Supported
Yardi Voyager Supported
Claim ECP and update features and information
Claim ECP and update features and information
Claim ServingIntel and update features and information
Claim ServingIntel and update features and information