eGain AnalyticseGain Corporation
|
||||||
Related Products
|
||||||
About
Catalyst is a business-performance software solution that sits on top of a Data Lake that includes your ERP, Big Data sources, and any other data you might have. What if you could instantly unlock game-changing insights from deep inside your data? Sound too good to be true? It lets you slice, dice, and drill down into that data in an instant. Reports that used to take weeks? One push of a button. Analyze Big Data alongside your own and you can build stunningly accurate budgets with direct input from sales. Create financial and operational plans from a single source of truth. Wonder what's standing between you and maximum profit-ability? Drill down to transaction level for root cause analysis with a couple of clicks. With Catalyst, every number ties out, every time. When you cut tasks that used to take days down to seconds, you can focus on what matters, analyzing and evolving the business.
|
About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Companies in need of a tool to combine their data sources and improve their reporting and analysis operations
|
Audience
Customer engagement platform for enterprises
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationCatalyst
United States
www.ebmcatalyst.com/software
|
Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Integrations
Absorb Create
Alteryx
Amazon Web Services (AWS)
Comet LLM
Jitterbit
Microsoft 365
Microsoft Power BI
NetSuite
Talkdesk
|
Integrations
Absorb Create
Alteryx
Amazon Web Services (AWS)
Comet LLM
Jitterbit
Microsoft 365
Microsoft Power BI
NetSuite
Talkdesk
|
|||||
|
|
|