eGain Analytics

eGain Analytics

eGain Corporation
+
+

Related Products

  • Sage Intacct
    8,532 Ratings
    Visit Website
  • Martus
    160 Ratings
    Visit Website
  • Budgyt
    290 Ratings
    Visit Website
  • Statseeker
    35 Ratings
    Visit Website
  • SBS Quality Management Software
    7 Ratings
    Visit Website
  • Intelex
    176 Ratings
    Visit Website
  • Kantata
    2,276 Ratings
    Visit Website
  • SafetyCulture
    646 Ratings
    Visit Website
  • SAP S/4HANA Cloud Public Edition
    4,513 Ratings
    Visit Website
  • RunMyJobs by Redwood
    424 Ratings
    Visit Website

About

Catalyst is a business-performance software solution that sits on top of a Data Lake that includes your ERP, Big Data sources, and any other data you might have. What if you could instantly unlock game-changing insights from deep inside your data? Sound too good to be true? It lets you slice, dice, and drill down into that data in an instant. Reports that used to take weeks? One push of a button. Analyze Big Data alongside your own and you can build stunningly accurate budgets with direct input from sales. Create financial and operational plans from a single source of truth. Wonder what's standing between you and maximum profit-ability? Drill down to transaction level for root cause analysis with a couple of clicks. With Catalyst, every number ties out, every time. When you cut tasks that used to take days down to seconds, you can focus on what matters, analyzing and evolving the business.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a tool to combine their data sources and improve their reporting and analysis operations

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Catalyst
United States
www.ebmcatalyst.com/software

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Limelight

Limelight

Limelight Software
FinAlyzer

FinAlyzer

Beyond Square Solutions

Categories

Categories

Integrations

Absorb Create
Alteryx
Amazon Web Services (AWS)
Comet LLM
Jitterbit
Microsoft 365
Microsoft Power BI
NetSuite
Talkdesk

Integrations

Absorb Create
Alteryx
Amazon Web Services (AWS)
Comet LLM
Jitterbit
Microsoft 365
Microsoft Power BI
NetSuite
Talkdesk
Claim Catalyst and update features and information
Claim Catalyst and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information