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About

Selling is a lot of work. Software designed years ago was built on the idea that more information made you a better salesperson. That’s simply not true! Your sales team can save time by removing distracting data, focusing only on essential details to manage deal flow. DriveCentric Desking gets its most significant upgrade ever, making even the smallest details seem epic. Using multiple tools and fragmented payment data is a challenge. DriveCentric combines the power of desking, showroom, and retailing workflows into one integrated solution to create remarkable customer experiences. With a 360-view of every customer, you can quickly find sales opportunities with the highest likelihood of buying . So spend less time building lists and more time finding opportunities that convert! Prospects waiting in your customer database have never been so easy to find - see how our customer segmentation tool can make a real impact on your bottom line.

About

Volie is a communication platform built specifically for automotive BDCs. It helps dealerships manage inbound and outbound calls, texts, and campaigns more efficiently. With real-time data syncing, customizable scripting, performance metrics, and AI-powered tools like Pulse, Volie ensures that every customer interaction is tracked, measured, and optimized, allowing BDC teams to drive more appointments and deliver a better customer experience. Unlike generic call center software, Volie is purpose-built for the automotive industry, especially service BDCs. Every feature is designed to address dealership-specific workflows, data, and performance growth.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

CRM and marketing platform for automotive dealerships

Audience

Automotive dealerships with a service and/or sales BDC.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Volie’s pricing is tailored based on your setup—whether you're a single-store operation, have a centralized BDC, or run separate sales and service BDCs. We offer flexible plans tailored to your needs, with volume discounts available for multiple stores.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • Support is excellent... Success coach is always in communication with us on a weekly/ biweekly basis to address our concerns and provide us with our progress and there is a weekly management training you can take as well.
  • I enjoy Volie for their amazing reports, the hand free calling, and how it really holds all of your employees accountable.
  • Volie has been a game changer for our team. It’s super easy to use, keeps everyone on the same page, and makes tracking results way less of a headache. We’ve saved a ton of time and it’s helped us stay way more organized. Plus, it makes reaching out to customers smoother and more effective. Honestly, it’s made our day-to-day so much easier.
  • The customer support is second to none. The ease of use and the ability to immediately double productivity by streamlining a call center has been unheard of in the automotive industry until now. Volie is constantly improving and innovating.
  • Increases agent productivity, customizable platform, reduces missed opportunities, ease to use for both agents and management, resourceful reporting.

Cons

  • I don't know of any cons that I can think of at the moment
  • The text messages and email function could be easier to use. Theres no notifications, you can scroll or search. Text messages get missed.
  • Volie’s been really helpful overall, but there are a couple things that could be better. Sometimes it takes a little while to get used to the setup, and there are features we wish were a bit more customizable. Every now and then we do have issues come up but their team is always on it to make sure the aim to get it fixed ASAP. Nothing major, but a few tweaks would definitely make it even smoother!
  • No one is perfect and i have tried to find a negative, but there are none
  • Occasional lags in phone calls where the phones are not matching up on the conversation.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

DriveCentric
Founded: 2010
United States
www.drivecentric.com/crm-hub

Company Information

Volie
Founded: 2017
United States
www.volie.com

Alternatives

Alternatives

incadea.dms

incadea.dms

incadea
Dabadu XRM

Dabadu XRM

Dabadu
PBS DMS

PBS DMS

PBS Systems

Categories

Categories

Automotive CRM Features

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

CDK Global
700Credit
AlertMiner
Bitesize
DealerBuilt
DealerSync
Dealertrack DMS
DriveCentric
ERA-IGNITE
Facebook Messenger
Linq
ProMax Unlimited
RingCentral RingCX
RouteOne
Vehicle Acquisition Network (VAN)
VinSolutions Connect CRM
VisQuanta AMS
Volie
Xtime
mScanAPI®

Integrations

CDK Global
700Credit
AlertMiner
Bitesize
DealerBuilt
DealerSync
Dealertrack DMS
DriveCentric
ERA-IGNITE
Facebook Messenger
Linq
ProMax Unlimited
RingCentral RingCX
RouteOne
Vehicle Acquisition Network (VAN)
VinSolutions Connect CRM
VisQuanta AMS
Volie
Xtime
mScanAPI®
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