Dragon Medical One vs. Murphi.ai Comparison


Dragon Medical One Microsoft	Murphi.ai Deskfactors	+	+
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About Dragon Medical One is a speech-driven clinical documentation platform that helps healthcare professionals streamline their workflow and reduce the time spent on administrative tasks. Designed for ease of use, it integrates with Electronic Health Records (EHRs) and uses advanced speech recognition to capture clinical notes with high accuracy—no voice profile training required. Dragon Medical One offers real-time dictation, auto-punctuation, and customizable voice commands, making it easy for clinicians to document patient interactions and navigate systems hands-free. The platform also supports mobile access, enabling clinicians to work efficiently across various care settings, ultimately improving patient care and clinician satisfaction.	About Murphi.ai is a cloud-based AI platform for home health and hospice agencies and healthcare EHR partners. It captures clinician-patient conversations through ambient recording or dictation and drafts structured clinical documentation, including OASIS and HOPE assessments, visit notes, and care-plan content for clinician review. The platform also supports coding and revenue integrity, medication and clinical data capture, quality checks, audit and compliance workflows, care-team communication, patient engagement, and payment collection. It can exchange information with existing EHRs using REST APIs, FHIR, HL7, adapter platforms, RPA, or authorized agentic automation. Available connection methods and workflows vary by EHR, interface access, permissions, and customer configuration. Users can access Murphi.ai through a browser and iOS and Android apps.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Dragon Medical One is designed for healthcare professionals, including doctors, nurses, and clinicians, seeking to improve their clinical documentation efficiency using AI-powered speech recognition and mobile-friendly tools	Audience Home health and hospice agencies, their clinical and administrative teams, EHR partners, and healthcare technology providers.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
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Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 2.2 / 5 ease 2.4 / 5 features 2.2 / 5 design 2.2 / 5 support 2.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Dictation so far is nearly flawless, minimal incorrect words besides company-specific terms and names. Auto-texts and step-by-step commands are good. All the big medical words are in there. But that is what I would expect. It's the only product that kind of works. It will recognize most of what you say but frequently requires revision. Often needs to be restarted to get it to work, oh wait thats a bad thing. High quality speech recognition, ability to navigate Electronic medical records, advanced features, such as train vocabulary, auto-text. None. There are no advantages to using this product. It is buggy and without quality control. It feels and acts like a beta product that got released by mistake. Cons Interface is abominable. HELP files useless/broken. Options do not exist. No functionality with Olympus Dictation software, other software. Locked to 1 user. And what DID they carry over???? Dragon's random jumping to a new spot in your text and inserting new text there, instead of where You JUST clicked!!! It is pretty woeful and makes plenty of errors. Some are silly contextual errors that Google dictate would not do. It makes errors in grammar, punctuation, and capitalisation. Inaccurate. Expensive, outright price gouging. Terrible customer service. It takes some time and effort to learn how to use advanced features, fortunately, thee are plenty of training videos and materials easily available, including in dragon medical one itself. We have been using Dragon Medical One for some months now. It does not work well and is very slow. It is slower and prone to errors than the original version. The original version was terrible but it had some features that mitigated this. Dragon Medical One has removed these features. Dragon Medical One’s voice recognition has not improved despite what we were promised. Dragon Medical One is undeniably and unbelievably slower and not cost-effective at all. Interface doesn’t work properly As soon as I log in, I have the option of clicking to save my credentials and settings. This does nothing. Dragon Medical One is glitchy as soon as the program opens. Error Log As soon as I log in, every single time, it tells me that Dragon Medical One didn’t shut down correctly and asks if I want to send an error log. Dragon Medical One WAS shut down correctly. There is only one way to shut it down. Dragon Medical One will not let me close it any other way. Second glitch upon starting the program. Spell Out Command The SPELL OUT function for unusual or difficult words doesn’t work. The old Dragon had a SPELL command. A window would open then you could spell out tricky words. The letters would appear. You could edit the word. Once you were happy with the result, you could use the word. The new version doesn’t have the window. The new version just puts the letters directly into place after a two-second pause. If the letters are wrong, you need to start all over again. Spell Out Command Corrections (unnecessary spacing) The SPELL OUT command does not accept corrections properly either. If I say SPELL OUT ALPHA MIKE ECHO, Dragon Medical One will often give me ARME instead of AME (see below for that particular bug). If I say CORRECT THAT, it MIGHT give the right letters as one of the options BUT BUT BUT, it puts a space between each letter. So, I ask for AME, it gives me ARME, I correct it to AME but it then gives me A M E. Putting a space between each letter is pointless and I have no idea how this is helpful to anyone. W h y w o u l d t h e y d o t h i s ? N o o n e t y p e s l i k e t h i s. It serves no purpose. All I can think is that someone didn’t pay attention when creating/testing Dragon Medical One. Errors in NATO Alphabet Dragon Medical One tries to support the NATO Phonetic Alphabet but fails. Often, a SPELL OUT command puts in random letters such as R (R is very common) after a word ending in a vowel sound. ALPHA, BRAVO DELTA OSCAR PAPA are the ones that spring to mind but other letters too. Record Macro Option removed. The original program had a RECORD MACRO option whereby the mouse movements and clicks could be recorded and used for functional commands such as opening windows or changing settings within a window. Dragon Medical One has removed this option. The substitutes are cumbersome and slow (see below about slowness) and don’t always work. They usually involve using a Find (Control-F), then tabbing to a button to click. Each command is slooooow and putting in multiple slow commands means that it is faster just to find the mouse, put it down on the workboard, do all the clicking myself, then put the mouse back. Removing the ability to record macros has just made a bad program even worse. Microphone switches off for no reason The old dragon had a WAKE UP/GO TO SLEEP command for the microphone. Dragon Medical One does not (not quite true—see below for a laugh at how stupid the designers were). Instead, it will randomly turn off the microphone for no obvious reason. At first, I thought it was timing out but then I started checking the clock. It is not a time-out. It just switches off for no reason. Time is wasted watching the program like a hawk to make sure this does not happen. Time is wasted using the mouse to turn it back on. Time wasted waiting for commands and corrections Time is a big thing. Apart from the slow reaction time of Dragon Medical One, another reason it is so slow to use is that I need to watch it all the time to check nothing has gone wrong. We are a medical laboratory. We cannot afford the mistakes that Dragon Medical One keeps making. So, I have to give a command, wait for it to happen, then correct it, wait for the correction and repeat the process until Dragon Medical One finally gets the right command or text (see below about Dragon Medical One not recognising or ignoring commands). The combination of constant supervision and lag time for Dragon Medical One to react means my work is slowed down considerably. I am tempted to say “incredibly” because I almost cannot believe Dragon Medical One is so slow. It is literally almost incredible to me. If someone else had told me how slow it would be I would have not believed it. The only reason I can believe it now is that I have seen it for myself. Wake Up/Go to Sleep Dragon Medical One has many bugs but the one I “love” the most is the option to turn the microphone back on: Once the microphone is off, it won’t hear the command to turn the microphone back on! This is not a bug in the technical sense of the word. It is a complete failure of planning and quality control. Voice Recognition is terrible The voice recognition of Dragon Medical One has not improved in any noticeable way. I have been using the program for several weeks now and the promised improvements have not arrived. Old version was better Several useful features of the old dragon have been lost so Dragon Medical One is actually worse than the original. Not improvement in voice recognition at any functional level and loss of the ability to fix the errors. Loss of intuitive commands The old program had many intuitive commands. If I say DELETE [WORD], it would find that word and then delete it. Likewise: PRESS CONTROL [A, B, C, X, V, Z et cetera]. These things have been removed for no reason. If I try to give an obvious command like that, it will type out the command instead. The commands existed in the original version so someone has gone to great effort to remove these benefits from Dragon Medical One. Slow program It is soooo sloooow! Slower than the original version. Dragon Medical One is undeniably slow! Failure to learn my voice after several months. Dragon Medical One is supposed to learn my voice and improve. It has not. Also, it is incompatible with many applications. Sometimes, it will not input words until I tap the touch-screen. This sort of prompts the words to appear. If I say something in those applications and Dragon Medical One gets it wrong, I won’t know until I tap the touch-screen. After that, there is NO WAY TO FIX DRAGON’S MISTAKE! Dragon Medical One is learning the errors instead of the corrections. This is starting to make Dragon Medical One unusable as the errors are becoming more common than the corrections. Failure of Correct That Command CORRECT THAT is frequently used (because Dragon Medical One is very inaccurate) and often fails (because Dragon Medical One is very prone to glitches). Particularly annoying is when it mishears me and think I said CORRECT HAND or CORRECT MAT or some other such nonsense. This means the moment to ‘teach’ is lost (not the Dragon Medical One is a actually learning anything). The learning, if it is happening at all, is learning the mistakes rather than the corrections. Give it a year and Dragon Medical One will become unusable due to this learning pattern. Failure to recognise its own commands/ignoring its own commands Dragon Medical One does not recognise its own commands. Often, I give a command, the busy/thinking icon appears for two seconds, then nothing happens. Or it types out the command instead of obeying it. Sometimes, I even get the message telling me that a specific command has been recognised (it even tells me which command)…then NOTHING happens. It didn’t not hear me or mishear me. Dragon Medical One hears the command, acknowledges the command by name and then does nothing about it. And Dragon Medical One is so slow I need to wait several seconds to check if the command failed or if Dragon Medical One is simply slow to obey. Failure to react to commands Related to this: Sometimes I will say something, I get the busy/thinking symbol for two seconds, then nothing. No text, no mistyped text just nothing. It heard me, it thought about what I said and then it ignored me. Inconsistent microphone sensitivity Sometimes I have to shout. Sometimes, it hears my voice. Sometimes, it turns faint background noise into imaginary words. Transfer Text box There is a single new “feature” in Dragon Medical One. It is a text box which will sometimes appear for no obvious reason. The words I say will sometimes be put into this text box instead of the window I am trying to use. Closing the box doesn’t help. Clicking of the field I want to type into doesn’t help. Sometimes, this text box will just open for no reason. Words appear in it. I have the option of transferring the text but that means I have to click (AGAIN!) on the place I want my words to appear then transfer the text. This wastes so much time and there is no way to turn it off. I can stop it being the default but I cannot turn it off completely. This is especially annoying as I have to wait for the slow Dragon Medical One program to obey my command to transfer the text. Comparison to using a two finger typist As just a typing program, I am LITERALLY faster and more accurate with two fingers. Just to make that clear, I repeat: Dragon Medical One is slower and worse than two-finger typing. Comparison to a touch-typist To put this into perspective… I used to do my job with a typist transcribing my words. I would get through EIGHT (8) times more work in a single shift. Eight times more work. Consider this when doing the maths. Dragon Medical One means you will need eight times as many people to get the job done because Dragon Medical One is slow and full of bugs and has removed the features of the previous version which made it usable (please understand—the previous version was bad but nowhere near as useless as Dragon Medical One). Failure of Quality Control I feel like there has been no quality control in this product. It is buggy to the extreme. These errors should never have made it into production. Dragon Medical One feels like a beta-level program that was shipped out in a hurry. Worse still is the fact that they went to a lot of effort to remove the good features of the old program. Someone thought it was a good idea to waste time and money making Dragon Medical One WORSE than its predecessor. Summary If anyone is management is considering buying Dragon Medical One, DON’T! • Dragon Medical One is slower than the original Dragon (which was still very slow) • Dragon Medical One makes more errors. • Dragon Medical One has removed the features of the old version which made it usable (but still terrible to use) • Dragon Medical One is, demonstrably, eight times slower than using a typist. As a manger, you will need to budget for eight times as many staff to use this program. • Dragon Medical One is slower than a two-finger typist. My Android Auto has better voice recognition. If Google or Apple make a voice recognition program, it is probably better quality, more reliable, faster and less error-prone than Dragon Medical One. Use it instead.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Microsoft Founded: 1975 United States www.microsoft.com/en-us/health-solutions/clinical-workflow/dragon-medical-one	Company Information Deskfactors Founded: 2022 United States murphi.ai
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Categories Clinical Documentation Supported Dictation Supported Healthcare AI Supported Medical Transcription Supported Speech to Text Supported	Categories Clinical Documentation Supported Healthcare AI Supported Home Health Care Supported Hospice Supported

Integrations ALIGN Supported Axxess Home Health Not Supported Azure Marketplace Supported Dragon Speech Recognition Supported EpicCare EMR Supported Homecare Homebase Not Supported Juno EHR Supported KanTime Home Health Not Supported MatrixCare Not Supported Microsoft Cloud for Healthcare Supported Netsmart Homecare Not Supported PracticeSuite Supported Rhapsody Integration Engine Not Supported UpToDate Supported Voicepoint Spark Supported WellSky Home Health Not Supported eClinicalWorks Supported Show More Integrations View All 11 Integrations	Integrations ALIGN Not Supported Axxess Home Health Supported Azure Marketplace Not Supported Dragon Speech Recognition Not Supported EpicCare EMR Not Supported Homecare Homebase Supported Juno EHR Not Supported KanTime Home Health Supported MatrixCare Supported Microsoft Cloud for Healthcare Not Supported Netsmart Homecare Supported PracticeSuite Not Supported Rhapsody Integration Engine Supported UpToDate Not Supported Voicepoint Spark Not Supported WellSky Home Health Supported eClinicalWorks Not Supported Show More Integrations View All 7 Integrations
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