DoctorConnect vs. Updox Comparison


DoctorConnect Adtel International 4.7 out of 5 stars	Updox 1.6 out of 5 stars
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DoctorConnect		Updox

DoctorConnect: About DoctorConnect delivers industry-leading patient engagement and automation tools that help healthcare providers improve efficiency, reduce no-shows, and enhance patient satisfaction. With over 32 years of experience, we support thousands of doctors, clinics, and hospitals nationwide. Our platform integrates with hundreds of EMR and PM systems to simplify communication and daily operations. Key Features: • ARIA Phase 1 – AI receptionist for 24/7 call answering, triage, and transfers • ARIA Phase 2 – AI scheduling automation for real-time booking and rescheduling • Automated Reminders and Recalls • Digital Patient Forms and Surveys • Automated Waitlist and No-Show Recovery • Secure Messaging, Telehealth, and Online Payments • And more Discover how DoctorConnect can boost revenue, streamline workflow, and transform your patient experience.		Updox: About Updox is healthcare complete communications platform to help enhance your patients' experience, boost office productivity, and drive profitability. Take advantage of one solution or all we have to offer: Electronic Fax, Secure Texting & SMS, Telehealth Video Chat, Patient Reminders, Electronic Forms, and Broadcast Messaging - all from one online location. We integrate with 150+ EHR/EMR platforms to save you time, money and energy. With one powerful inbox, you can easily manage documents and collaborate internally and externally to get more done in your day. Updox provides healthcare practices, LTPAC facilities, pharmacies, and Health Systems with an easy-to-use, HIPAA-compliant platform with a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue.
DoctorConnect: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Updox: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
DoctorConnect: Audience Doctors, clinics and hospitals		Updox: Audience We provide a powerful Inbox for all healthcare providers that can contain all your incoming and outgoing faxes, texts, video chats, and more in a secure and easy-to-use format. Our goal is to make practices more efficient and effective in their communication.
DoctorConnect: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Updox: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
DoctorConnect: API Offers API Not Supported		Updox: API Offers API Supported
DoctorConnect: Screenshots and Videos View more images or videos		Updox: Screenshots and Videos View more images or videos
DoctorConnect: Pricing $210 Price varies. Flat monthly rate based on the total number of providers and locations. Contact us for more details. Free Version Not Supported Free Trial Not Supported		Updox: Pricing No information available. Free Version Not Supported Free Trial Not Supported
DoctorConnect: Reviews/Ratings Overall 3.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews		Updox: Reviews/Ratings Overall 1.6 / 5 ease 2.5 / 5 features 2.3 / 5 design 2.5 / 5 support 1.2 / 5 Read all reviews
DoctorConnect: Pros from Real Users Pros One of my favorite features is the ability to send patients individual text messages and be able to encrypt them as well if needed. Along with individual texting is sending mass text messages to a list of patients on a providers schedule for a certain day. Our patients prefer text to call and so this has allowed us to get in touch with so many more patients. I've also enjoyed the Enhanced Text feature. This adds a link to an appointment reminder that will pull up a map app to guide patients to the address as well as allow the patient to change the language of the reminder.		Updox: Pros & Cons from Real Users Pros NONE. Helps with patient communication. Reminders are decent. It integrates with practice fusion. You can eventually some day get in touch with someone to assist you if you try really hard and accommodate their schedule Claim their products are HIPAA certified. One could look on their website to see what they are offering. It provided a solution for the missing parts of the Practice Fusion poorly designed EMR that I was already using. Practice Fusion subcontracted Updox to allow users like myself to be able to modify and send appointment reminders in a more flexible manner to patients in our practice. Easily integrates with EHR, and this is the only pro I can think of. Cons THIEVES AND LIARS - They locked me into an extra year through lies. Customer service and “Leadership” are fair to awful Poor customer service. Overpriced products. In our opinion they border on being a sham operation. When the two companies developed a system that caused a malfunction with appointment reminders where patients started to receive appointment reminders to come to the office at random times, when the office was actually closed and no patient appointments were scheduled. Neither Updox nor Practice Fusion took responsibility for their system glitches and first deflected by blaming each other and then deflected the responsibility onto the consumer. They took no responsibility for the dangerous impact their system glitches had on patient care. Even after I cancelled my contracts with both companies, they continued to send "fake" appointment reminders to my patients, continuing to create chaos in my practice and taking no responsibility for solving the problem. They didn't even have the capacity to consider that they had a system glitch. They just automatically blamed my office for causing the error even though I hadn't used their system in months. 1. Often does not work properly, very often. 2. Receive faxes 3 days after being sent. 3. Says "All Systems Operational" WHEN SYSTEMS ARE NOT OPERATING PROPERLY. 4. NO SUPPORT available on weekends are evenings. Medical does not sleep or take weekends off. 5. Far too expensive for the low-quality product that it is. 5.When they acknowledge problems, they do not fix.
DoctorConnect: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Updox: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
DoctorConnect: Company Information Adtel International Founded: 1992 United States www.doctorconnect.net		Updox: Company Information Updox Founded: 2008 United States info.updox.com/patient-communication
DoctorConnect: Alternatives Perfect Patient Management System SARU TECH 5.0 out of 5 stars		Updox: Alternatives Medsender 4.9 out of 5 stars
DoctorConnect: Benchmark PM Benchmark Solutions		Updox: eFax Corporate Consensus Cloud Solutions Inc 1.5 out of 5 stars
DoctorConnect: OptiMantra 5.0 out of 5 stars		Updox: Buzz Medical Messenger Skyscape
DoctorConnect: Nexus EHR Nexus Clinical		Updox: TigerConnect
DoctorConnect: DrChrono View All		Updox: DocVilla PS3G View All
DoctorConnect: Categories AI Review Management Supported Appointment Reminder Supported Chiropractic Supported Clinic Management Supported Dental Supported Dermatology Supported Healthcare Supported Medical Practice Management Supported Medical Scheduling Supported Medical Spa Supported Optometry Supported Patient Engagement Supported Patient Experience Supported Patient Intake Supported Patient Management Supported Patient Scheduling Supported Pediatric Supported Physical Therapy Supported Plastic Surgery Supported Podiatry Supported Radiology Supported Reputation Management Supported Telemedicine Supported		Updox: Categories Healthcare Supported HIPAA Compliance Supported HIPAA Compliant Messaging Supported Home Health Care Supported Long Term Care Supported Medical Practice Management Supported Patient Engagement Supported Patient Experience Supported Patient Relationship Management (PRM) Supported Pharmacy Supported Remote Patient Monitoring Supported Telemedicine Supported
DoctorConnect: Medical Practice Management Features Claims Management Not Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Not Supported Inventory Management Not Supported Multi-Office Not Supported Multi-Physician Supported Patient Billing Supported Patient Portal Not Supported Patient Records Not Supported Patient Registration Supported Patient Scheduling Supported Physician Scheduling Not Supported Patient Engagement Features Appointment Scheduling Supported Care Planning Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Supported Patient Portal Supported Personal Health Record Supported Progress Tracking Supported Self Management Supported Show More Features Appointment Reminder Features Appointment Scheduling Supported Calendar Management Supported Call Reminders Supported Email Reminders Supported Online Booking Supported Payment Reminders Supported Recurring Appointments Supported Rescheduling Supported SMS Messaging Supported Two-Way Messaging Supported Chiropractic Features Appointment Management Supported Billing & Invoicing Supported Claims Management Not Supported EHR Certified Not Supported Outcome Assessments Not Supported Patient Account Management Not Supported Patient Records Not Supported SOAP Notes Not Supported Dental Features Appointment Management Not Supported Appointment Reminders Supported Claims Management Not Supported Clinical Charting Not Supported Imaging Not Supported Inventory Management Not Supported Patient Account Management Not Supported Patient Billing Supported Patient Records Management Not Supported Treatment Planning Not Supported Dermatology Features Claims Management Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Image Management Not Supported Inventory Management Not Supported Patient Portal Not Supported Progress Notes Not Supported Scheduling Supported Treatment Plans Not Supported Medical Scheduling Features Appointment Management Supported Billing & Invoicing Not Supported Drag & Drop Supported Facility Scheduling Supported Multi-Location Supported No-Show Tracking Supported On Call Scheduling Not Supported Patient Records Not Supported Patient Scheduling Supported Physician Management Not Supported Recurring Appointments Supported Self Service Portal Supported Staff Scheduling Not Supported Medical Spa Features Appointment Management Supported Before & After Pictures Not Supported Client Management Supported Gift Card Management Not Supported HIPAA Compliant Not Supported Inventory Management Not Supported Package Creation Not Supported Optometry Features Appointment Management Supported Insurance Management Not Supported Inventory Management Not Supported Patient Records Not Supported Recall Tracking Supported Patient Management Features Admissions Management Supported Bed Management Not Supported Discharge Management Not Supported Historical Reporting Not Supported Patient Flow Management Supported Patient Location Tracking Not Supported Patient Monitoring Not Supported Real Time Reporting Supported Waiting Time Tracking Supported Patient Scheduling Features Analytics/Reporting Supported Approval Process Control Supported HIPAA Compliant Supported Mobile Access Supported Notifications/Alerts Supported Online Scheduling Supported Patient Communications Supported Patient Intake Supported Patient Portal Not Supported Patient Records Management Supported Payment Processing Supported Reminders Supported SMS Messaging Supported Pediatric Features Admissions Management Supported Billing & Invoicing Not Supported Charge Capture Supported Clinical Notes Not Supported Code Processing Not Supported Custom Bundles Supported Electronic Health Record Not Supported HIPAA Compliant Supported Practice Management Supported Scheduling Supported SMS Messaging Supported Vaccine Management Not Supported Physical Therapy Features Activity Monitoring Not Supported Appointment Management Supported Assessments Not Supported Billing & Invoicing Not Supported Exercise Management Supported Insurance Management Not Supported Multi-Location Supported Patient Records Not Supported Practice Management Supported Progress Notes Not Supported Treatment Plans Not Supported Plastic Surgery Features Appointment Management Supported Before & After Pictures Not Supported Claims Management Not Supported Inventory Management Not Supported Patient Billing Supported Patient Flow Management Not Supported Patient Portal Not Supported Patient Records Management Not Supported Scheduling Supported Podiatry Features Appointment Management Supported Patient Records Not Supported Radiology Features Audit Trail Not Supported Billing & Invoicing Not Supported Claims Management Not Supported EDI Not Supported EMR HL7 Bridge Not Supported Image Fusion Not Supported PACS Integration Not Supported Patient Scheduling Supported Scanning Input Not Supported Teleradiology Not Supported Wait List Management Supported		Updox: Medical Practice Management Features Claims Management Not Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Not Supported Inventory Management Not Supported Multi-Office Supported Multi-Physician Supported Patient Billing Not Supported Patient Portal Supported Patient Records Not Supported Patient Registration Not Supported Patient Scheduling Supported Physician Scheduling Supported Patient Engagement Features Appointment Scheduling Supported Care Planning Not Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Not Supported Patient Portal Supported Personal Health Record Not Supported Progress Tracking Not Supported Self Management Not Supported Telemedicine Features Appointment Reminders Supported Appointment Scheduling Supported Chat / Messaging Supported E-Prescribing Not Supported For Medical Purposes Supported HIPAA Compliant Supported Multi-Provider Practice Supported Online Forms Supported Patient Queue Management Supported Practice Management Not Supported Remote Treatment Plans Not Supported Teleradiology Not Supported Video Conferencing Supported Show More Features HIPAA Compliance Features Access Control / Permissions Not Supported Audit Management Not Supported Compliance Reporting Supported Data Security Supported Documentation Management Supported For Healthcare Not Supported Incident Management Not Supported Policy Training Not Supported Remediation Management Not Supported Risk Management Not Supported Vendor Management Not Supported Home Health Care Features Billing & Invoicing Not Supported Charting Not Supported Electronic Signature Supported Employee Tracking Not Supported Medication Database Not Supported Patient Intake Supported Scheduling Supported Time / Task Reporting Not Supported Long Term Care Features Claims Management Not Supported Clinical Care Not Supported EHR Not Supported Electronic Health Record Not Supported For Home Care Providers Supported For Nursing Homes Supported Geriatric Care Not Supported MDS Review Not Supported Patient Records Not Supported Staff Scheduling Not Supported Pharmacy Features Automatic Refills Not Supported Barcode Generation Not Supported Claims Management Not Supported Compounding Not Supported E-Prescribing Not Supported Electronic Signature Supported Forms Management Supported Insurance Processing Not Supported Inventory Management Not Supported Multi-Store Management Not Supported Online Refills Not Supported Pill Database Not Supported Pill Imaging Not Supported Point of Sale (POS) Not Supported Prescription Processing Not Supported Rx Image Scanning Not Supported Signature Capture Not Supported Remote Patient Monitoring Features Dashboard Supported Data Import/Export Not Supported HIPAA Compliant Supported Mobile Payments Not Supported Monitoring Device Integration Not Supported Patient Engagement Supported Patient Portal Supported Patient Records Management Not Supported Patient Surveys Not Supported Reminders Supported Virtual Visits Supported
DoctorConnect: Integrations Amazing Charts EHR Supported Azalea EHR Supported AdvancedMD Supported CareLogic Not Supported DrChrono Not Supported Intergy EHR Not Supported Lytec Supported MOSAIQ Plaza Supported MacPractice MD Not Supported ModMed Supported NextGen Healthcare EHR Supported Nextech Supported PointClickCare Not Supported Practice Fusion Not Supported Rx30 Pharmacy System Not Supported Tebra Supported Veradigm EHR Not Supported Yelp Supported athenaClinicals Supported eClinicalWorks Supported Show More Integrations View All 13 Integrations		Updox: Integrations Amazing Charts EHR Supported Azalea EHR Supported AdvancedMD Not Supported CareLogic Supported DrChrono Supported Intergy EHR Supported Lytec Not Supported MOSAIQ Plaza Not Supported MacPractice MD Supported ModMed Not Supported NextGen Healthcare EHR Not Supported Nextech Not Supported PointClickCare Supported Practice Fusion Supported Rx30 Pharmacy System Supported Tebra Not Supported Veradigm EHR Supported Yelp Not Supported athenaClinicals Not Supported eClinicalWorks Not Supported Show More Integrations View All 13 Integrations
		Updox: Claim Updox and update features and information Claim Updox and update features and information