Digitalnatie Service Suite
WEX Field Service Management
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About

Digitalnatie Service Suite is a web-based field service management platform for HVAC, plumbing, electrical, water-treatment, installation and maintenance businesses. It combines customer records, job requests, scheduling and dispatch, work orders, service contracts, route planning, inventory and van stock. Office teams prepare quotations and invoices, follow payments and review operational reports. Technicians use a browser-installed mobile app to view job and asset details, record time and materials, complete safety checks, add photos and notes, and collect customer signatures. The suite also supports preventive maintenance, equipment and site records, workflow automation and a customer portal for service reports and invoices. Its interface is available in Dutch, French and English. It is designed for Belgian service providers coordinating field technicians and customer-site work.

About

WEX FSM is a cloud-based, all-in-one field service management platform built to streamline every aspect of a contractor’s business, from scheduling and dispatch to invoicing, payments, reporting, and customer management. It consolidates workflow tasks so technicians, office staff, and customers all operate from a single system: real-time location tracking, drag-and-drop scheduling, optimized route dispatching, and customer history (jobs, equipment, notes, photos) are combined with quote/proposal generation, price-book management, and on-the-spot mobile invoicing and payment options. WEX FSM supports recurring service plans, flexible financing, and integrated payment processing, enabling faster cash flow by reducing delays in invoicing and collections. It includes built-in connectivity to accounting systems (e.g., QuickBooks sync), robust reporting and analytics for business insight, and a mobile app for field technicians so they can manage jobs and get paid directly.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

HVAC contractors, plumbers, water treatment specialists, installation companies and maintenance providers.

Audience

Contractors and field-service businesses interested in a solution to manage scheduling, dispatch, invoicing, payments, and customer history

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Asset record with maintenance schedule, health score, trend chart, and maintenance history. Heat-pump asset details with health analytics and maintenance history. Completed maintenance job billing screen with invoice details and registered payment. Maintenance-job billing summary, paid invoice, and payment confirmation. View more images or videos

Screenshots and Videos

Play Video This shows how the software links every device in your company together in real time. It displays the office dispatch board, the manager's performance metrics, and the tech's mobile GPS map all on one page. Whether you are sitting at a desktop, holding a tablet, or checking a smartphone, everyone sees the exact same schedule and customer info without anyone having to manually copy or sync data. The Boss’s Overview and Smart Reports This gives the boss a quick look at the company’s bottom line without making them dig through paperwork. It combines a natural language search tool called Assist IQ, where you just type a normal question to get an instant bar chart, with easy-to-read boxes showing total revenue, active customers, and invoices. It lays out all your sales, maps, and numbers on one screen so you can easily see if you're making a profit. The Tech’s All-in-One Service Call Screen This puts everything a tech needs for an active job order right on a single smartphone screen. It is built simple so guys out in the elements don't have to keep scrolling or tapping through menus. It keeps the job clock, the customer's address, specific equipment info, a photo of the house, and big, easy buttons to update job status all in one clean view so the tech can focus on the actual work. The "Good, Better, Best" Kitchen Table Estimate This shows the full digital bidding screen you use when standing right in front of the customer. It copies a professional, multi-option paper estimate but does the math for you. The entire view is set up to lay out three different equipment options side-by-side with clear pricing, warranties, and system specs so the homeowner can look at their choices and sign off on the job right on the spot. The Link Between Field Timecards and Office Records This view shows how field work instantly updates the office database with zero paperwork. The whole layout connects what the tech is doing on their phone, like clocking in, viewing their schedule, and driving to jobs, directly into the main office computer. It connects daily timecards, job histories, notes, and maintenance plans on a single screen so the office and the field are always on the same page. View more images or videos

Pricing

€50/user/month
Annual billing costs €50/user/month; monthly billing costs €75/user/month with a 12-month contract. A minimum of two users applies, and prices exclude VAT. Implementation starts at €950; onboarding, migration, configuration and training are quoted separately.
Free Version Not Supported
Free Trial Supported

Pricing

$499 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Digitalnatie
Founded: 2022
Belgium
digitalnatie.app

Company Information

WEX Field Service Management
Founded: 2012
United States
www.wexfsm.com

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MO.S.T.

MO.S.T.

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RazorSync

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Categories

Field Service Management Supported
Service Dispatch Supported

Categories

Electrical Estimating Supported
Field Sales Supported
Field Service Management Supported
Home Services Supported
HVAC Estimating Supported
Plumbing Supported
Service Dispatch Supported
Subcontractor Supported
Tradesman Job Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Not Supported
Contract Management Supported
Customer Database Supported
Inventory Control Not Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Not Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported
Show More Features

Electrical Estimating Features

Billing & Invoicing Supported
Change Orders Not Supported
Cost Database Supported
Project Management Not Supported
Quotes / Proposals Supported
Takeoff Not Supported

Field Sales Features

Activity Tracking Supported
Channel Management Not Supported
Collaboration Tools Not Supported
Controlled Access Supported
CRM Supported
Dashboard Management Supported
Expense Management Supported
Fast Estimates Not Supported
Inventory Management Not Supported
Invoices Supported
Lead / Opportunity Management Not Supported
Online Payments Supported
Order Management Not Supported
Quoting Supported
Reporting / Analytics Supported
Route Optimization Supported
Territory Management Not Supported
Time Tracker Supported
Visit Scheduling Supported
Workflow Management Supported

HVAC Estimating Features

Billing & Invoicing Supported
Commercial/Industrial Not Supported
Cost Database Supported
Data Import / Export Supported
Equipment Maintenance Supported
Financing Management Supported
Labor Rates Supported
Quotes/Proposals Supported
Scheduling Supported
Takeoff Not Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
For Builders Not Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Integrations

Azuga Not Supported
Bluon Not Supported
Google Maps Supported
HubSpot CRM Supported
Microsoft 365 Supported
Peppol Supported
Profit Rhino Not Supported
QuickBooks Desktop Premier Not Supported
QuickBooks Desktop Pro Not Supported
QuickBooks Enterprise Not Supported
QuickBooks Online Not Supported
ThoughtSpot Not Supported
Waze Supported
Zapier Not Supported
Zoom Phone Not Supported
Show More Integrations
View All 5 Integrations

Integrations

Azuga Supported
Bluon Supported
Google Maps Not Supported
HubSpot CRM Not Supported
Microsoft 365 Not Supported
Peppol Not Supported
Profit Rhino Supported
QuickBooks Desktop Premier Supported
QuickBooks Desktop Pro Supported
QuickBooks Enterprise Supported
QuickBooks Online Supported
ThoughtSpot Supported
Waze Not Supported
Zapier Supported
Zoom Phone Supported
Show More Integrations
View All 10 Integrations
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