Detrack

Detrack

Detrack Systems
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About

Streamline everything from proof of delivery and real-time driver tracking, through to route optimisation and customer updates. Save time, reduce operating costs, and boost productivity with Detrack. At a glance - Create, manage and dispatch jobs - Plan and optimise routes - Track drivers in real-time - Get live job updates - Capture proof of delivery - Create automated, branded customer comms - SMS, WhatsApp and email - Create digital vehicle inspections - Get actionable data insights - Configure workflows, fields and naming conventions - Secure data store - up to 5 years - Rate cards for 3PLs A subscription includes: - Manager dashboard and mobile app - where managers and dispatchers are in full control. Access all tools and stay up-to-date in real-time - Driver mobile app - an easy-to-use interface for drivers to complete vehicle checks, receive and complete jobs & capture proof of delivery - Scanner app - sort and manage parcels with ease

About

Boost your online sales by offering to your clients scheduled deliveries as the new market standard. All our product ecosystem has been designed in-house in order to ensure the best delivery experience at competitive rates. The best-rated delivery experience in Europe across all different channels. We operate our own distribution centers and last-mile delivery stations. All our line-hauls are dedicated and all our drivers are professional drivers. More than 60 cities in 4 countries and growing!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

If you deliver goods or need to track your vehicles in real-time, you can boost productivity and reduce operating costs with Detrack. Our customers include e-commerce stores and retailers, construction and building suppliers, logistics and distribution providers, food and beverage suppliers, automotive specialists, field services and trades.

Audience

Individuals or businesses interested in an on-demand courier and parcel last-mile delivery service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$29/month/user
PRO - $29 per vehicle, per month (save 10% on annual subscription)
Includes:
- Unlimited sub-users
- Live driver tracking and job updates
- Proof of delivery (signature, 10 photos, location, timestamps)
- Branded customer notifications (SMS, WhatsApp, email) and tracking links
- Secure data storage (5 years)
- Custom field mapping
- Manager app and Scanner app
- Analytics
- API and integrations


ADVANCED - $39 per vehicle, per month (save 10% on annual subscription)
- Includes all PRO features, plus:
- Route optimization
- Vehicle safety checks
- Reoccurring orders
- Rate cards
- Advanced analytics

CUSTOM - for 100+ fleets, custom pricing and support
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.6 / 5
support 4.7 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros from Real Users

Pros

  • 1. Real-Time Visibility Lets you track the exact location of every vehicle or driver. You know where each delivery is, spot delays early, and provide accurate ETAs to customers. GPS integration + live tracking links that you can even share with clients. 2. Digital Proof of Delivery (POD) Every delivery is recorded with e-signature, photo, and timestamp. Prevents disputes like “I never got my order.” Stored securely in the cloud, easy to retrieve if issues or returns arise. 3. Route Optimization While not as advanced as Onfleet or Routific, it helps plan logical and efficient routes. Saves fuel, reduces wasted time, and lowers driver stress. 4. Automated Customer Notifications Sends SMS, WhatsApp, or email alerts when an order is on the way or delivered. Builds customer trust and reduces “Where’s my order?” calls. Enhances the overall shopping experience on AreroFast. 5. Scalability Start small with just a few vehicles and scale up easily. No expensive hardware—just smartphones with the Detrack app. Works well for mixed fleets (in-house + outsourced like Eric Delivery). 6. E-commerce Integration Has APIs and plugins that integrate with WooCommerce/WordPress. You can automate flows: when an order is “completed” in WooCommerce, it gets sent to Detrack as a delivery job. Reduces manual work and boosts efficiency. 7. Reports & Analytics Provides metrics on on-time deliveries, delays, peak hours, and driver performance. Helps you make data-driven decisions (e.g., reinforce routes on Fridays, adjust delivery zones, etc.).
  • Integrated tracking, POD, easy to create & customise driver runs. Support seems good too which is always a bonus.
  • Ease of use, drivers are able to plan there day easily and enjoy the simplicity .photo option has been helpful.
  • easy to use, simple UI, Fast response customer service, especially your routing system saves our sorting problems.
  • Affortable & feasible solution for 3PL usage Super user friendly with smart features - including API with eCom system Full with features that allowed admin to customise what they need
  • *Easy to use app with multi functionalities. *Can enter multiple reference numbers - no character limitations. *Real live time GPS. *Feature to take photos *Download PDF copy of POD *Search for past collections and deliveries *Can use on mobile phone or desktop
  • The app is user-friendly, making it easy to manage daily deliveries. It tracks our drivers in real time, allowing us to monitor their progress and ensure timely deliveries. Additionally, it helps optimize routes, saving time and fuel. With features like real-time updates and notifications, it keeps the entire team informed and connected, improving overall efficiency and communication. This tool has been invaluable for streamlining operations and ensuring a smoother delivery process every day.
  • Detrack offers a range of benefits that make it a reliable and efficient delivery management system. Its real-time tracking ensures transparency, while electronic proof of delivery enhances accountability. The user-friendly interface simplifies operations, and automated notifications keep customers informed. With robust driver management and a cloud-based platform, businesses can easily oversee logistics from anywhere. Customizable features allow for tailored solutions, and seamless API integration ensures compatibility with other systems. Additionally, Detrack is cost-effective, making it accessible to businesses of all sizes. Reliable customer support further enhances its usability, making it a trusted solution for streamlining delivery operations.
  • We are happy that we have opportunity to using EPOD in our services, we expect that we can implement into all customers soon
  • Good for those does not want to invest on deliveries software. Realtime update on all deliveries and tracking of your delivery vans.

Pros & Cons from Real Users

Pros

  • Literally nothing. I see zero value in merchants using this service, the merchant does literally everything between Asia (China) and Europe (Spain) within 3-4 CALENDAR days, while Paack is, well, sitting down sipping their tea, it seems.
  • Nothing - I would give them negative stars if I could. They lied about the status of my deliveries and I have seen many online reviews say9ing the same thing. They. Just. Lie.
  • I do not have a single pro to give them, they never delivered my order, lied about it and just sent the item back to Amazon....

Cons

  • Avoiding responsibility. Poor response rate or zero response rate. Chat agents can't provide detailed information. Chat agents don't have insights to carrier's details. Packages are always late. Difficult to get a hold of a Customer Care agent. Telephone line 'always busy'. Status page not updated efficiently, accurately, and often.
  • I ordered something from Amazon Spain for expedited delivery. Paack is the delivery company that Amazon contracted with to deliver this/my package. Paack sent me emails on two different days saying they attempted to deliver my package but this is absolutely incorrect, false, and a lie. My husband and I purposely each stayed home all day every day to await the delivery because we live in an apartment building that guests can only enter by ringing our apartment so we can open the main lobby door. And when people call us from the outside keypad, we know because the light on our intercom-phone lights up, and if we do not pick up the intercom-phone to open the door or don't pick up the intercom-phone because we are not home, the light stays on. The light never came on. And regardless, we were ALWAYS home because we did not want to miss the delivery.
  • Never delivered package. No communication. No reachable support. Delivery range was 9AM to 10PM.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Detrack Systems
Founded: 2013
Singapore
www.detrack.com

Company Information

Paack
Founded: 2015
Spain
paack.co

Alternatives

Alternatives

OnTime 360

OnTime 360

Vesigo Studios
Tookan

Tookan

JungleWorks
Internet Dispatcher

Internet Dispatcher

IDS Internet Dispatch Services

Categories

Categories

Courier Features

Barcode Support
Billing & Invoicing
Compensation Management
Customer Database
Dispatch Management
Job Assignment Management
Label Printing
Order Entry
Routing
Scheduling

Delivery Management Features

Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback

Fleet Management Features

Dispatch Management
Employee Management
Fuel Management
GPS Tracking
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Routing
Tire Management
VIN Lookup
Work Order Management

Logistics Features

3PL
Barcoding / RFID
Container Tracking
CRM
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Transportation Management Features

Billing & Invoicing
Carrier Management
Customer Management
Dispatch Management
Driver Management
Fleet / Equipment Management
Load Management
Order Management
Quotes / Estimates
Routing
Scheduling
Shipment Management

Integrations

8x8
AfterShip
Exotel
Kudosity
LINK Mobility
LastPOS
MYOB
Machship
Monkedo
QuickBooks Online
Shopee
Shopify
Twilio
Vonage Business
WhatsApp
WooCommerce
Xero
Zapier
parcelLab
viaSocket

Integrations

8x8
AfterShip
Exotel
Kudosity
LINK Mobility
LastPOS
MYOB
Machship
Monkedo
QuickBooks Online
Shopee
Shopify
Twilio
Vonage Business
WhatsApp
WooCommerce
Xero
Zapier
parcelLab
viaSocket
Claim Paack and update features and information
Claim Paack and update features and information