Detrack

Detrack

Detrack Systems
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About

Streamline everything from proof of delivery and real-time driver tracking, through to route optimisation and customer updates. Save time, reduce operating costs, and boost productivity with Detrack. At a glance - Create, manage and dispatch jobs - Plan and optimise routes - Track drivers in real-time - Get live job updates - Capture proof of delivery - Create automated, branded customer comms - SMS, WhatsApp and email - Create digital vehicle inspections - Get actionable data insights - Configure workflows, fields and naming conventions - Secure data store - up to 5 years - Rate cards for 3PLs A subscription includes: - Manager dashboard and mobile app - where managers and dispatchers are in full control. Access all tools and stay up-to-date in real-time - Driver mobile app - an easy-to-use interface for drivers to complete vehicle checks, receive and complete jobs & capture proof of delivery - Scanner app - sort and manage parcels with ease

About

FarEye is a predictive logistics SaaS platform that is making deliveries efficient for industries across Retail, Manufacturing and Transport and Logistics. FarEye’s intelligent logistics platform enables enterprises to orchestrate, track, and optimize their logistics operations. It empowers enterprises to gain real time visibility, excel in the last mile and deliver customer delight. With 17 Gartner mentions, DHL, Walmart, Amway, Dominos, Hilti and 150 plus customers have laid trust in FarEye as their partner of choice across 30 countries. FarEye is empowering global enterprises to shrink delivery time by up to 27%, increase courier productivity by up to 15%, eliminate risks by up to 57% and ensure operational excellence.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

If you deliver goods or need to track your vehicles in real-time, you can boost productivity and reduce operating costs with Detrack. Our customers include e-commerce stores and retailers, construction and building suppliers, logistics and distribution providers, food and beverage suppliers, automotive specialists, field services and trades.

Audience

Logistics Companies, 3PL's, Delivery Management Companies, Retailers, On Demand Deliveries

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$29/month/user
PRO - $29 per vehicle, per month (save 10% on annual subscription)
Includes:
- Unlimited sub-users
- Live driver tracking and job updates
- Proof of delivery (signature, 10 photos, location, timestamps)
- Branded customer notifications (SMS, WhatsApp, email) and tracking links
- Secure data storage (5 years)
- Custom field mapping
- Manager app and Scanner app
- Analytics
- API and integrations


ADVANCED - $39 per vehicle, per month (save 10% on annual subscription)
- Includes all PRO features, plus:
- Route optimization
- Vehicle safety checks
- Reoccurring orders
- Rate cards
- Advanced analytics

CUSTOM - for 100+ fleets, custom pricing and support
Free Version Supported
Free Trial Supported

Pricing

$20.00/month/user
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.6 / 5
support 4.7 / 5

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.0 / 5
design 3.0 / 5
support 4.0 / 5

Pros from Real Users

Pros

  • 1. Real-Time Visibility Lets you track the exact location of every vehicle or driver. You know where each delivery is, spot delays early, and provide accurate ETAs to customers. GPS integration + live tracking links that you can even share with clients. 2. Digital Proof of Delivery (POD) Every delivery is recorded with e-signature, photo, and timestamp. Prevents disputes like “I never got my order.” Stored securely in the cloud, easy to retrieve if issues or returns arise. 3. Route Optimization While not as advanced as Onfleet or Routific, it helps plan logical and efficient routes. Saves fuel, reduces wasted time, and lowers driver stress. 4. Automated Customer Notifications Sends SMS, WhatsApp, or email alerts when an order is on the way or delivered. Builds customer trust and reduces “Where’s my order?” calls. Enhances the overall shopping experience on AreroFast. 5. Scalability Start small with just a few vehicles and scale up easily. No expensive hardware—just smartphones with the Detrack app. Works well for mixed fleets (in-house + outsourced like Eric Delivery). 6. E-commerce Integration Has APIs and plugins that integrate with WooCommerce/WordPress. You can automate flows: when an order is “completed” in WooCommerce, it gets sent to Detrack as a delivery job. Reduces manual work and boosts efficiency. 7. Reports & Analytics Provides metrics on on-time deliveries, delays, peak hours, and driver performance. Helps you make data-driven decisions (e.g., reinforce routes on Fridays, adjust delivery zones, etc.).
  • Integrated tracking, POD, easy to create & customise driver runs. Support seems good too which is always a bonus.
  • Ease of use, drivers are able to plan there day easily and enjoy the simplicity .photo option has been helpful.
  • easy to use, simple UI, Fast response customer service, especially your routing system saves our sorting problems.
  • Affortable & feasible solution for 3PL usage Super user friendly with smart features - including API with eCom system Full with features that allowed admin to customise what they need
  • *Easy to use app with multi functionalities. *Can enter multiple reference numbers - no character limitations. *Real live time GPS. *Feature to take photos *Download PDF copy of POD *Search for past collections and deliveries *Can use on mobile phone or desktop
  • The app is user-friendly, making it easy to manage daily deliveries. It tracks our drivers in real time, allowing us to monitor their progress and ensure timely deliveries. Additionally, it helps optimize routes, saving time and fuel. With features like real-time updates and notifications, it keeps the entire team informed and connected, improving overall efficiency and communication. This tool has been invaluable for streamlining operations and ensuring a smoother delivery process every day.
  • Detrack offers a range of benefits that make it a reliable and efficient delivery management system. Its real-time tracking ensures transparency, while electronic proof of delivery enhances accountability. The user-friendly interface simplifies operations, and automated notifications keep customers informed. With robust driver management and a cloud-based platform, businesses can easily oversee logistics from anywhere. Customizable features allow for tailored solutions, and seamless API integration ensures compatibility with other systems. Additionally, Detrack is cost-effective, making it accessible to businesses of all sizes. Reliable customer support further enhances its usability, making it a trusted solution for streamlining delivery operations.
  • We are happy that we have opportunity to using EPOD in our services, we expect that we can implement into all customers soon
  • Good for those does not want to invest on deliveries software. Realtime update on all deliveries and tracking of your delivery vans.

Pros & Cons from Real Users

Pros

  • FarEye has helped me to track all our KPIs because it Implements digital proof of delivery, resulting in paperless work. Also, the solution's swiftness and flexibility are the top key features.
  • The team is super-active when it comes to customer requirements, be it onboarding or personalizing. The product itself is also very well thought out and works in the right manner.

Cons

  • Not too many dislikes; however, its user interface errors occur most of the time, along with the repeated change in point of contact is also worrying most of the time.
  • Nothing very specific till yet, but spending more time we might come across some to update.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Detrack Systems
Founded: 2013
Singapore
www.detrack.com

Company Information

FarEye
Founded: 2013
India
www.getfareye.com

Alternatives

Alternatives

Detrack

Detrack

Detrack Systems
OnTime 360

OnTime 360

Vesigo Studios
DeliverySuite

DeliverySuite

Nology Solutions & Systems

Categories

Courier Supported
Fleet Management Supported
Fleet Tracking Supported
Last Mile Delivery Supported
Logistics Supported

Categories

Courier Features

Barcode Support Supported
Billing & Invoicing Not Supported
Compensation Management Not Supported
Customer Database Supported
Dispatch Management Supported
Job Assignment Management Supported
Label Printing Supported
Order Entry Supported
Routing Supported
Scheduling Supported

Delivery Management Features

Customer Portal Supported
Dispatch Management Supported
Driver ETA Supported
Driver Management Supported
For Courier Services Supported
For Freight Not Supported
For Restaurants Not Supported
Order Tracking Supported
Routing Supported
Scheduling Supported
Signature Capture Supported
Surveys & Feedback Supported

Fleet Management Features

Dispatch Management Supported
Employee Management Not Supported
Fuel Management Not Supported
GPS Tracking Supported
Incident Reporting Not Supported
Inspection Management Supported
Inventory Management Not Supported
Maintenance Management Not Supported
Mileage Tracking Supported
Motor Pool Not Supported
Routing Supported
Tire Management Not Supported
VIN Lookup Not Supported
Work Order Management Supported

Logistics Features

3PL Supported
Barcoding / RFID Supported
Container Tracking Not Supported
CRM Not Supported
Cross Docking Not Supported
Fleet Management Supported
Inventory Management Not Supported
Order Management Supported
Purchasing Not Supported
Scheduling Supported
Shipping Management Not Supported
Transportation Management Supported

Transportation Management Features

Billing & Invoicing Supported
Carrier Management Supported
Customer Management Supported
Dispatch Management Supported
Driver Management Supported
Fleet / Equipment Management Supported
Load Management Supported
Order Management Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Shipment Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Maintenance Management Features

Asset Tracking Not Supported
Billing & Invoicing Not Supported
Calibration Management Not Supported
Dispatch Management Not Supported
Inventory Control Not Supported
Inventory Management Supported
Key & Lock Management Not Supported
Mobile Access Not Supported
Planning Calendar Not Supported
Predictive Maintenance Supported
Preventive Maintenance Not Supported
Purchasing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Technician Management Not Supported
Work Order Management Not Supported

Mobility Features

App Management Supported
Barcode Scanning Supported
Compliance Management Not Supported
Content Management Not Supported
Data Collection Supported
Data Management Supported
File Management Not Supported
Forms Automation Supported
Mobile Messaging Supported
Remote Access Supported
Remote Systems Monitoring Supported

Work Order Features

Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Inventory Control Not Supported
Job Management Not Supported
Preventive Maintenance Not Supported
Quotes / Estimates Not Supported
Recurring Appointments Not Supported
Routing Supported
Scheduling Supported
Task Management Supported

Integrations

8x8 Supported
AfterShip Supported
Algonomy Not Supported
Blue Yonder Transportation Management Not Supported
Exotel Supported
LINK Mobility Supported
MYOB Supported
Machship Supported
Monkedo Supported
QuickBooks Online Supported
Shopee Supported
Tracx Not Supported
Twilio Supported
Vin WMS Not Supported
Vonage Business Supported
WhatsApp Supported
WooCommerce Supported
Xero Supported
Zapier Supported
viaSocket Supported

Integrations

8x8 Not Supported
AfterShip Not Supported
Algonomy Supported
Blue Yonder Transportation Management Supported
Exotel Not Supported
LINK Mobility Not Supported
MYOB Not Supported
Machship Not Supported
Monkedo Not Supported
QuickBooks Online Not Supported
Shopee Not Supported
Tracx Supported
Twilio Not Supported
Vin WMS Supported
Vonage Business Not Supported
WhatsApp Not Supported
WooCommerce Not Supported
Xero Not Supported
Zapier Not Supported
viaSocket Not Supported
Claim FarEye and update features and information
Claim FarEye and update features and information