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About

Our platform helps stores scale faster and more profitably. By simplifying every step, from first-party digital experience to third-party platform optimization, orders are fulfilled reliably. Our AI-powered, API-first platform streamlines operations across delivery, dine-in, takeout, drive-thru, and catering.

About

Serving smarter.™ Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Restaurants and Retailers

Audience

Restaurants

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Get a personalized quote designed to meet your unique needs and challenges.
Free Version Not Supported
Free Trial Not Supported

Pricing

$49 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.6 / 5
ease 1.9 / 5
features 1.9 / 5
design 2.2 / 5
support 1.4 / 5

Pros & Cons from Real Users

Pros

  • Unfortunately, no pros to report. We tried for a few weeks we zero result. Now we are fighting to get our money back.

Cons

  • Does not support Square Does not support Shopify Does not keep integration promises Does not refund money.

Pros & Cons from Real Users

Pros

  • Nothing at all. They sell you a hope of good product, but they cannot deliver. Do not try out anything. They scam your money.
  • It was ok in 2022 and 2023, when there were problems they were able to solve it in a reasonable timeframe.
  • Nothing. They scammed us. Won’t help fix the problem. Thinking that there isn’t really a company there.
  • Analytics is OK, When everything is working, which is rare then it’s pretty cool. But that’s not very often at all
  • Not one single thing. This company is a scam, and they make promises they can not keep. Their POS integrations are faulty and they lack the tech capacity to compete with other aggregators.

Cons

  • Poor communication. no support. Email only. Do not give this company your credit card. They will keep on charging for bad service.
  • Terrible customer service now, there is almost certain you will never get the problem solved in one go and they don’t follow up your case unless you contact them again and again.
  • Company promises you everything and doesn’t actually get any of these things done. They were supposed to set us up on multiple platforms and have it all come to one iPad and none of this happened. We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now. They won’t call back and help at all. Scammers.
  • I have been using it for over a year now (because I don’t have a choice with cloud kitchens). The software is riddled with problems that cause connection errors to 3rd party delivery platforms. Otter support is terrible. It takes them on average 20 minutes just to get the information about what store and brand is being inquired about, even after I have typed all of the information they need, they ask all the same questions over again. Can’t they just re-read the information I just spent 15 minutes typing in the first place? Then they usually have to escalate the problem to someone else who does not respond and the whole process has to start over. I have had 187 tickets submitted only in one year, that is how many problems I have had that required Otter support to fix an issue. I cannot complete simple functions like re-connecting my credentials to a delivery brand without contacting support, Which is always a pain. When connecting to Uber they require a 2FA code and the spend about an hour repeatedly asking for the code over and over and over again. I’ve done this at least 20 times with all my brands. They never proactively reach out if there is a connection error, so if there is something wrong, the only way to know is if you catch it yourself and then reach out to them. There is a glitch in the Otter Order manager if I log in on a web browser I can see other restaurants live orders, and could potentially cancel them or mark them as ready. They are aware of the problem and have done nothing to correct it. Recently, Otter support connected one of my branda to the wrong location, so customers would order in Salt Lake, and they would print in Denver. It was 2 days to get it corrected because Otter support so that bad. I tried to connect with Toast POS a while back and it took 2 months of daily communication to get one of my 7 brands connected. They kept changing the onboarding “specialist” and wouldn’t tell me. The. I would be ghosted, and would have to start the process all over again. 4 times that happened. I finally pulled the plug and went with itsacheckmate and everything was connected ,by myself, within 3 days, no support needed, no 2FA codes needed from Uber. There was a single connection error and they reached out to me about it and then fixed it within a few minutes. With otter they always blame the 3PD provider and make you reach out to them yourself instead of handling it for you. Terrible service.
  • Items unlink from POS for no reason. Customers came in to pick up orders we had no record of Otter blames Square, Door Dash for everything. Expensive. Refusal to admit their mistakes. Lack of customer service.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Deliverect
Founded: 2018
Belgium
www.deliverect.com/en

Company Information

Otter
www.tryotter.com

Alternatives

Alternatives

Ordering Stack

Ordering Stack

3e Software House
PAR POS

PAR POS

PAR Technology

Categories

Food Delivery Supported
Integration Supported
Order Management Supported

Categories

Order Management Supported

Order Management Features

Back Order Management Not Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Not Supported
Order Fulfillment Not Supported
Order Tracking Supported
Recurring Orders Not Supported
Returns Management Not Supported
Shipping Management Not Supported
Special Order Management Not Supported

Cloud Kitchen Management Features

Branded Mobile App Supported
Branded Website Supported
Call Center Panel Not Supported
CRM Not Supported
Feedback Management Supported
Inventory Management Not Supported
Kitchen Display System Supported
Loyalty Management Supported
Menu Integration Supported
Multi-Brand Supported
Online Ordering Supported
Order Management / Tracking Supported
Point-of-Sale (POS) Supported
Reporting / Analytics Supported
Time Tracking Not Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Supported
Online Ordering Supported
Order Management Supported
Routing Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Integrations

DoorDash Supported
Posist Supported
Postmates Supported
Square POS Supported
Uber Eats Supported
VROMO Supported
me&u Supported
Aloha Cloud by NCR Voyix Not Supported
Cluster POS Supported
Gigable Supported
NemTakeAway Supported
PAR POS Not Supported
Sharebite Not Supported
Square for Restaurants Supported
Stripe Supported
Symbioz Supported
Tevalis Supported
Thrive Pizza Point-of-Sale Supported
Zomato Supported
unTill Supported

Integrations

DoorDash Supported
Posist Supported
Postmates Supported
Square POS Supported
Uber Eats Supported
VROMO Supported
me&u Supported
Aloha Cloud by NCR Voyix Supported
Cluster POS Not Supported
Gigable Not Supported
NemTakeAway Not Supported
PAR POS Supported
Sharebite Supported
Square for Restaurants Not Supported
Stripe Not Supported
Symbioz Not Supported
Tevalis Not Supported
Thrive Pizza Point-of-Sale Not Supported
Zomato Not Supported
unTill Not Supported
Claim Deliverect and update features and information
Claim Deliverect and update features and information
Claim Otter and update features and information
Claim Otter and update features and information