Lunchbox

Lunchbox

Lunchbox Technologies
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About

Our platform helps stores scale faster and more profitably. By simplifying every step, from first-party digital experience to third-party platform optimization, orders are fulfilled reliably. Our AI-powered, API-first platform streamlines operations across delivery, dine-in, takeout, drive-thru, and catering.

About

Give a middle finger to third-party ordering and build an in-house system that amplifies your restaurants without sacrificing your first born. We grow with you. Add products as you need them; we won't pressure you to launch tools that aren't helpful. Don't settle for generic. Lunchbox will spice up your web ordering experience; leave a good impression even before the food arrives. Waiting sucks. Flawless UX means your guests can quickly order, no matter what they're doing or where they're doing it. (note: don't do it while riding a scooter. we tried it, and it didn't go well. Catering doesn't have to be a headache to be a headache. The Lunchbox catering system is built with both customer and restaurant in mind. Efficiency is key.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants and Retailers

Audience

Restaurants that want a custom branded digital order system that works across web and mobile apps

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Get a personalized quote designed to meet your unique needs and challenges.
Free Version
Free Trial

Pricing

$200 per month
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • Unfortunately, no pros to report. We tried for a few weeks we zero result. Now we are fighting to get our money back.

Cons

  • Does not support Square Does not support Shopify Does not keep integration promises Does not refund money.

Pros & Cons from Real Users

Pros

  • Nothing. This company was painful to work with. The setup was incredibly difficult and the system had constant issues when we launched, which hurt our business.
  • The designs look nice, but if you want functionality seek another company. Working with Lunchbox for almost 2 years with our business mobile app was like buying a new car with a busted engine. Nothing worked the way they sold it to us. It was all aesthetic without core focus on functionality.
  • None. The system simply doesn't work, so even if there were any pros to it, I can't make myself aware of them.

Cons

  • This company is a disaster. Getting online ordering setup was extremely time consuming and unnecessarily complicated. Nothing worked out the gate so we spent months constantly triaging issues with that Lunchbox couldn't understand. It created chaos in our store and cost us a significant amount of business. The sales people assured us that everything we asked about was live but it turned out a lot of it was actually still in the development. 18 months later, all of those things are still "on the backlog" with no delivery timeline. These are very basic functionalities like saving favorite orders including modifications. Everyone we dealt with was inept. The original team were all fired and replaced with a new team that was at least responsive. That team has since quit or been fired. We are now trying to leave so that we can have an online ordering platform that works and the company is threatening to charge us $6k to leave early.
  • High staff turnover. Delays in getting technically issues resolved. Features not available that were sold or offered during onboarding. Features of the mobile app not working. They lock you into an “auto renewing” contract even if you are dissatisfied with their poor functioning product. Poor Staff customer service.
  • The login system will not allow registering two accounts with the same phone number. It also does not allow logging in via phone number, despite not requiring an email address. Any customer who makes an account using only a phone number will never be able to log back in, or use the system at all.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Deliverect
Founded: 2018
Belgium
www.deliverect.com/en

Company Information

Lunchbox Technologies
Founded: 2019
United States
lunchbox.io

Alternatives

Alternatives

Ordering Stack

Ordering Stack

3e Software House
Caviar

Caviar

DoorDash
PAR POS

PAR POS

PAR Technology
Gofrugal ServeEasy

Gofrugal ServeEasy

GOFRUGAL Technologies

Categories

Categories

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Cloud Kitchen Management Features

Branded Mobile App
Branded Website
Call Center Panel
CRM
Feedback Management
Inventory Management
Kitchen Display System
Loyalty Management
Menu Integration
Multi-Brand
Online Ordering
Order Management / Tracking
Point-of-Sale (POS)
Reporting / Analytics
Time Tracking

Order Management Features

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Integrations

DoorDash
Postmates
Square Payments
Stripe
Crave
Flipdish
Foodhub
FreedomPay
Mollie
NemTakeAway
Revel Systems
Sayl Resto
Square Payroll
Tevalis
Toast POS
Tookan
Trivec
VROMO
Weevi
Zomato

Integrations

DoorDash
Postmates
Square Payments
Stripe
Crave
Flipdish
Foodhub
FreedomPay
Mollie
NemTakeAway
Revel Systems
Sayl Resto
Square Payroll
Tevalis
Toast POS
Tookan
Trivec
VROMO
Weevi
Zomato
Claim Deliverect and update features and information
Claim Deliverect and update features and information
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