Lunchbox

Lunchbox

Lunchbox Technologies
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About

Our platform helps stores scale faster and more profitably. By simplifying every step, from first-party digital experience to third-party platform optimization, orders are fulfilled reliably. Our AI-powered, API-first platform streamlines operations across delivery, dine-in, takeout, drive-thru, and catering.

About

Give a middle finger to third-party ordering and build an in-house system that amplifies your restaurants without sacrificing your first born. We grow with you. Add products as you need them; we won't pressure you to launch tools that aren't helpful. Don't settle for generic. Lunchbox will spice up your web ordering experience; leave a good impression even before the food arrives. Waiting sucks. Flawless UX means your guests can quickly order, no matter what they're doing or where they're doing it. (note: don't do it while riding a scooter. we tried it, and it didn't go well. Catering doesn't have to be a headache to be a headache. The Lunchbox catering system is built with both customer and restaurant in mind. Efficiency is key.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Restaurants and Retailers

Audience

Restaurants that want a custom branded digital order system that works across web and mobile apps

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Get a personalized quote designed to meet your unique needs and challenges.
Free Version Not Supported
Free Trial Not Supported

Pricing

$200 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • Unfortunately, no pros to report. We tried for a few weeks we zero result. Now we are fighting to get our money back.

Cons

  • Does not support Square Does not support Shopify Does not keep integration promises Does not refund money.

Pros & Cons from Real Users

Pros

  • Nothing. This company was painful to work with. The setup was incredibly difficult and the system had constant issues when we launched, which hurt our business.
  • The designs look nice, but if you want functionality seek another company. Working with Lunchbox for almost 2 years with our business mobile app was like buying a new car with a busted engine. Nothing worked the way they sold it to us. It was all aesthetic without core focus on functionality.
  • None. The system simply doesn't work, so even if there were any pros to it, I can't make myself aware of them.

Cons

  • This company is a disaster. Getting online ordering setup was extremely time consuming and unnecessarily complicated. Nothing worked out the gate so we spent months constantly triaging issues with that Lunchbox couldn't understand. It created chaos in our store and cost us a significant amount of business. The sales people assured us that everything we asked about was live but it turned out a lot of it was actually still in the development. 18 months later, all of those things are still "on the backlog" with no delivery timeline. These are very basic functionalities like saving favorite orders including modifications. Everyone we dealt with was inept. The original team were all fired and replaced with a new team that was at least responsive. That team has since quit or been fired. We are now trying to leave so that we can have an online ordering platform that works and the company is threatening to charge us $6k to leave early.
  • High staff turnover. Delays in getting technically issues resolved. Features not available that were sold or offered during onboarding. Features of the mobile app not working. They lock you into an “auto renewing” contract even if you are dissatisfied with their poor functioning product. Poor Staff customer service.
  • The login system will not allow registering two accounts with the same phone number. It also does not allow logging in via phone number, despite not requiring an email address. Any customer who makes an account using only a phone number will never be able to log back in, or use the system at all.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Deliverect
Founded: 2018
Belgium
www.deliverect.com/en

Company Information

Lunchbox Technologies
Founded: 2019
United States
lunchbox.io

Alternatives

Alternatives

Ordering Stack

Ordering Stack

3e Software House
PAR POS

PAR POS

PAR Technology
Caviar

Caviar

DoorDash

Categories

Food Delivery Supported
Integration Supported
Order Management Supported

Categories

Food Delivery Supported
Online Ordering Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Supported
Online Ordering Supported
Order Management Supported
Routing Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Cloud Kitchen Management Features

Branded Mobile App Supported
Branded Website Supported
Call Center Panel Not Supported
CRM Not Supported
Feedback Management Supported
Inventory Management Not Supported
Kitchen Display System Supported
Loyalty Management Supported
Menu Integration Supported
Multi-Brand Supported
Online Ordering Supported
Order Management / Tracking Supported
Point-of-Sale (POS) Supported
Reporting / Analytics Supported
Time Tracking Not Supported

Order Management Features

Back Order Management Not Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Not Supported
Order Fulfillment Not Supported
Order Tracking Supported
Recurring Orders Not Supported
Returns Management Not Supported
Shipping Management Not Supported
Special Order Management Not Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Supported
Online Ordering Supported
Order Management Supported
Routing Not Supported
Sales Trend Analysis Supported
Supports Loyalty Program Supported

Integrations

DoorDash Supported
Postmates Supported
Square Payments Supported
Stripe Supported
Deliveroo Supported
Facebook Not Supported
Flooid Supported
FreedomPay Supported
Gigable Supported
Jinoby Supported
Mollie Supported
Nory Supported
PAR POS Not Supported
Posist Supported
Square Payroll Supported
TISSL Supported
Tevalis Supported
Weevi Supported
Zendesk Not Supported
unTill Supported

Integrations

DoorDash Supported
Postmates Supported
Square Payments Supported
Stripe Supported
Deliveroo Not Supported
Facebook Supported
Flooid Not Supported
FreedomPay Not Supported
Gigable Not Supported
Jinoby Not Supported
Mollie Not Supported
Nory Not Supported
PAR POS Supported
Posist Not Supported
Square Payroll Not Supported
TISSL Not Supported
Tevalis Not Supported
Weevi Not Supported
Zendesk Supported
unTill Not Supported
Claim Deliverect and update features and information
Claim Deliverect and update features and information
Claim Lunchbox and update features and information
Claim Lunchbox and update features and information