eGain Analytics

eGain Analytics

eGain Corporation
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About

At DataPlatr, we are dedicated to delivering state-of-the-art data analytics and AI solutions that empower businesses to make well-informed decisions and enhance operational efficiency across diverse domains. Our Comprehensive Services: 1. Data Integration 2. Data Warehousing 3. Data Analysis 4. Reporting and Dashboards 5. Real-Time Data Processing 6. Predictive Analytics 7. Machine Learning 8. Data Visualization 9. Business Intelligence Domains We Serve: 1. Managed Analytics 2. Oracle EBS to GCP Analytics 3. Contact Center Analytics 4. Solar Analytics 5. Enterprise Solutions 6. Sales & Marketing Analytics 7. Human Resources Analytics

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in Manufacturing and Services

Audience

Customer engagement platform for enterprises

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Dataplatr
Founded: 2021
United States
wwww.dataplatr.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Categories

Digital Analytics Supported

Categories

Digital Analytics Supported

Integrations

Talkdesk Not Supported

Integrations

Talkdesk Supported
Claim Dataplatr and update features and information
Claim Dataplatr and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information