eGain AnalyticseGain Corporation
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About
At DataPlatr, we are dedicated to delivering state-of-the-art data analytics and AI solutions that empower businesses to make well-informed decisions and enhance operational efficiency across diverse domains.
Our Comprehensive Services:
1. Data Integration
2. Data Warehousing
3. Data Analysis
4. Reporting and Dashboards
5. Real-Time Data Processing
6. Predictive Analytics
7. Machine Learning
8. Data Visualization
9. Business Intelligence
Domains We Serve:
1. Managed Analytics
2. Oracle EBS to GCP Analytics
3. Contact Center Analytics
4. Solar Analytics
5. Enterprise Solutions
6. Sales & Marketing Analytics
7. Human Resources Analytics
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About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies in Manufacturing and Services
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Audience
Customer engagement platform for enterprises
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationDataplatr
Founded: 2021
United States
wwww.dataplatr.com
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Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
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Integrations
Talkdesk
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