DaemonLayerSilent Signal Ltd
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OneAdvanced Clinical Decision SupportOneAdvanced
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Related Products
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About
DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket.
Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds.
Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.
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About
OneAdvanced Clinical Decision Support is a healthcare solution designed to deliver fast, accurate, and safe patient triage across multiple care settings. It supports telephone and digital assessments within ambulance services, GP practices, clinical assessment services, out-of-hours care, and national triage systems. The platform enables clinicians and call handlers to assess patient acuity efficiently using conversational, structured question flows. With products like TeleAssess, FirstCall Core, FirstCall Lite, and Patient, the solution adapts to different clinical and operational needs. Patients can also self-assess on mobile devices, allowing services to prioritize urgent cases effectively. The system is built on over 25 years of clinical safety evidence and is maintained with regular updates by in-house clinicians. Integrated with existing healthcare systems, it helps ensure timely intervention and consistent triage decisions.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
MSPs, Internal IT Teams
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Audience
OneAdvanced Clinical Decision Support is designed for healthcare providers, NHS services, call centers, and clinical teams responsible for delivering safe, efficient patient triage and assessment
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
£99/month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSilent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com
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Company InformationOneAdvanced
Founded: 2008
United Kingdom
www.oneadvanced.com/products/clinical-decision-support/
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Categories |
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Integrations
Autotask PSA
ConnectWise PSA
Microsoft 365
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