DOPEScanMonk Infomedia Pvt. Ltd.
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Elevate by MarmetoMarmeto
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About
DOPE is a customer intelligence and customer recovery platform built for D2C and Shopify brands. The platform helps businesses identify unhappy and at-risk customers before they leave negative reviews, stop purchasing, or churn. DOPE automatically engages customers after purchase through channels such as WhatsApp, SMS, email, and calls, then analyzes customer sentiment and classifies responses into promoters, passives, and detractors.
The platform provides real-time visibility into customer trust scores, NPS, sentiment trends, revenue at risk, product performance, delivery issues, packaging concerns, and win-back opportunities. DOPE enables brands to take proactive action through automated recovery workflows, customer segmentation, ticket creation, and multi-channel outreach. By turning customer feedback into actionable intelligence, DOPE helps brands improve retention, increase repeat purchases, strengthen reputation, reduce negative reviews.
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About
Elevate by Marmeto is an analytics platform built specifically for Shopify SaaS app companies that need clearer visibility into revenue, customers, churn, and growth. The platform helps app businesses track key SaaS metrics such as MRR, ARR, recurring revenue, new MRR, net growth, installs, active customers, customer LTV, retention, customer churn, and revenue churn. Elevate gives founders, product leaders, and growth teams a centralized dashboard for understanding business performance and making data-driven decisions. It is designed to help Shopify app companies identify growth trends, monitor customer health, analyze retention, and optimize their products with more confidence. The platform was inspired by Mantle’s impact on the Shopify SaaS ecosystem and aims to continue supporting app partners with focused analytics and growth insights.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
DOPE is designed for D2C brands, Shopify stores, e-commerce businesses, and consumer brands looking to improve customer retention, satisfaction, and brand reputation. The platform is ideal for customer experience teams, customer success teams, retention teams, operations teams, marketing teams, and business leaders who want to proactively identify unhappy customers and prevent churn. Industries that benefit from DOPE include Beauty & Personal Care, Fashion & Apparel, Food & Beverage, Health & Wellness, Home & Living, Consumer Electronics, Pet Care, Baby Care, Luxury & Lifestyle, and other Shopify-first or D2C businesses seeking data-driven customer intelligence and recovery solutions.
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Audience
Shopify SaaS app founders, app partners, developers, product leaders, growth teams, and ecommerce software companies that need revenue analytics, customer analytics, churn tracking, retention insights, and business performance dashboards
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
$35/month
Free Version
Free Trial
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Pricing
$49/month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationScanMonk Infomedia Pvt. Ltd.
Founded: 2025
India
dope.scanmonk.com
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Company InformationMarmeto
Founded: 2017
India
marmeto.com
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