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About

Trusted by entertainment brands, sports teams, e-tailers and government agencies the world over, CrowdHandler’s virtual waiting room protects your application and ensures fairness during peak-load. Keep track of your queues, and your site performance too. Our dashboard tells you everything you need to know about the state of your application. Build excitement around scarcity. Countdown to your drop, and treat your fans fairly, by randomizing positions at the critical moment. One in one out, rate-limiting or priority access. Protect your whole domain or just one URL. Integrate at the edge, or with our API — CrowdHandler works the way you need it.

About

A virtual waiting room is a page that holds visitors away from a busy website and feeds them back to the protected website at a rate it can handle while still maintaining responsiveness and performance. This means websites can handle unexpected or sudden peaks in traffic without website crashes, and without having to waste energy powering additional servers when things are not busy, so it's green tech too. Fair virtual waiting rooms pass visitors back in first-come, first-served order. A good virtual waiting room should also keep the visitor fully informed of their progress and remaining wait. There's nothing worse for your business than a crashed site. High-demand sales don't just damage your servers, they damage your reputation. Protect your customers' goodwill with a smooth branded journey. Show your customers that fairness matters with our proprietary first-in, first-out virtual waiting room technology, invented by us and originally patented in 2004.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies in need of an online waiting room and virtual queuing service

Audience

Companies and businesses seeking a solution to handle peaks in traffic or busy onsales without website crashes

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$190 per month
Free Version Supported
Free Trial Supported

Pricing

Free
You can create a Virtual Waiting Room on our Free Tier right now. Our Free Tier gives you more than any other Virtual Waiting Room provider, and is ideal if you want to try out Queue-Fair, with full Portal access and a range of branding options for your Queue Pages included. You won't find a more comprehensive free Virtual Waiting Room or free online queue offering anywhere.

If you are running a busier website or mobile app, require full HTML control, need multiple queues or Queue-Fair's advanced security features, then our Unlimited Service is better suited to your needs. We have a range of pricing plans to suit your use-case and offer a 25% discount guarantee against any comparable surge protection quote, so you can be sure of getting the best rates from us - full details. We are also happy to arrange a Free Trial for you.

There is no limit to the size of the queue (capacity) on either plan - Queue-Fair will queue as many people as you need, and add them to the queue as fast as they arrive.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 5.0 / 5
design 4.2 / 5
support 4.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Worked very well day of the actual event. No issues leveraging it as a waiting room for customers at all.
  • Handling high volumes of website traffic while ensuring optimal server performance and preventing overload.
  • It’s simple, reliable, and did exactly what we needed during several major event launches. Our site caps around 1,000 concurrent users, and CrowdHandler handled everything above that limit smoothly. Setup through Cloudflare Edge Workers was quick, and support from Jake and his team was excellent. The custom waiting room template integrated cleanly into our site and gave users a smooth queue experience during peak demand.
  • This waiting room is one of the most affordable options on the market. It works well, is easy to integrate even with Cloudflare (thanks to the tutorials available on their website), and is quite intuitive. What really makes me give it 5 stars, though, is the support. The team is incredibly helpful, open to feedback, and always ready to assist in the best possible way.
  • Super easy to use, reasonable pricing. We like that there is a feature to customize the waiting room

Cons

  • Didn't have an issues with the product, no major cons here.
  • A bit expensive but working very well overall, I recommend
  • I wish their Standard plan tier included IP whitelisting. It would make it easier to exclude internal staff and partners from the queue during testing and launch monitoring.
  • Some features could be improved or expanded to make the service even more complete.
  • No cons, the system is very easy to use, highly recommend

Pros & Cons from Real Users

Pros

  • Queue-Fair were an absolute lifesaver for us. We ran into serious traffic issues on launch day, and their team stepped in immediately. They helped us stabilise everything quickly, and when we relaunched 24 hours later, the queuing system worked flawlessly. Every step of the way, their support was quick, clear, and genuinely reassuring. Couldn't ask for more. Highly recommended.
  • Honestly the support has been the best part. Any question we had, they got back to us fast and actually understood what we were trying to do. Also there are integration guides for basically everything, so setting it up was way less painful than I thought it would be.
  • Cost, Service and Technology. All good, all well explained and a smooth integration process. Great customer care in terms of recommendations to save money.
  • Path-level protection of just the checkout flow; true FIFO queuing with a visible position counter; multiple simultaneous queues per event; scalper-bot filtering; setup took minutes with one line of code; usage-based pricing suits event-driven traffic spikes; responsive support.
  • I appreciate Queue-Fair’s simple portal and the transparent graphs, which provide clear insight during traffic peaks. Adjusting the queue is very straightforward, giving us a great deal of control and confidence during busy ticket sales. The API integration has been transparent and seamless, resulting in a better experience for our end users. In addition, the initial setup was very easy and was supported by a strong onboarding session.

Cons

  • Everything was superb - no cons at all. They couldn't have been more helpful and everything worked perfectly.
  • Nothing really so far. We haven't been using it for very long, so ask me again after a few more big sales 🙂
  • None as of yet. A very good start to our relationship.
  • Nothing significant so far — it's done what we needed it to do
  • Some of the wording in the portal is not immediately clear if you are not yet familiar with everything the product can do. However, there was always enough explanation available to quickly understand what each option meant. Another minor point is that there is a lot of information and documentation available on the website. Fortunately, you certainly don't need to read all of it before you can start using the product effectively.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

CrowdHandler
Founded: 2020
United Kingdom
www.crowdhandler.com

Company Information

Queue-Fair
Founded: 2004
United Kingdom
queue-fair.com

Alternatives

Queue-it

Queue-it

Queue-it ApS

Alternatives

Queue-it

Queue-it

Queue-it ApS
Simple Queue

Simple Queue

Simple Servers

Categories

Categories

Integrations

Amazon CloudFront Supported
Cloudflare Supported
JavaScript Supported
Node.js Supported
PHP Supported
WooCommerce Supported
WordPress Supported
.NET Supported
Android Not Supported
Apple iOS Not Supported
EdgeWorkers Supported
Google Tag Manager Not Supported
Java Not Supported
Magento Not Supported
Python Not Supported
React Not Supported
Ruby Not Supported
Shopify Supported

Integrations

Amazon CloudFront Supported
Cloudflare Supported
JavaScript Supported
Node.js Supported
PHP Supported
WooCommerce Supported
WordPress Supported
.NET Not Supported
Android Supported
Apple iOS Supported
EdgeWorkers Not Supported
Google Tag Manager Supported
Java Supported
Magento Supported
Python Supported
React Supported
Ruby Supported
Shopify Not Supported
Claim CrowdHandler and update features and information
Claim CrowdHandler and update features and information
Claim Queue-Fair and update features and information
Claim Queue-Fair and update features and information